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In-Reply-To: <list-4759256@media-motion.tv>
References: <list-4759256@media-motion.tv>
Date: Wed, 27 Jun 2012 15:34:26 -0700
Message-ID: <CABsSiUx3hZLhibE-PHzXKhcBcecfkXViSJi03bLSvOhUo-37hA@mail.gmail.com>
Subject: Re: [AE] Weird CS6 Creative Cloud(?) Preferences glitch
From: Todd Kopriva <toddkopriva@gmail.com>
To: After Effects Mail List <AE-List@media-motion.tv>
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Also, in addition to filing bug reports, _please_ contact Adobe
Technical Support with these issues:
http://www.adobe.com/support/contact

I am doing everything that I can to make sure that the CCM team
addresses your issues, but I can only do that if you are using the
official Adobe channels to get your issues resolved.

If you run into any barriers with Adobe Technical Support, don't give
up. Rather, post the case number for your case here, and I'll prod
folks to make sure that they help you adequately.


On Wed, Jun 27, 2012 at 1:31 PM, Todd Kopriva <toddkopriva@gmail.com> wrote=
:
> I've forwarded this thread to some folks on the Creative Cloud
> Membership (CCM) team.
>
> Please, be sure to submit detailed bug reports so that the information
> about this issue doesn't get lost:
> http://www.adobe.com/go/wish
> The Creative Cloud team doesn't subscribe to this After Effects email
> list, and the archives for this list are notoriously unreliable, so I
> can't easily point the CCM folks to information on this list.
>
> On Tue, Jun 26, 2012 at 2:16 PM, Todd Kopriva <kopriva@adobe.com> wrote:
>> We've gotten some bug reports about this. Please submit as much detail a=
s possible here so that we can figure out what's going on:
>> http://www.adobe.com/go/wish
>>
>>> -----Original Message-----
>>> From: After Effects Mail List [mailto:AE-List@media-motion.tv] On
>>> Behalf Of Russel Fairley
>>> Sent: 26June2012 06:31
>>> To: After Effects Mail List
>>> Subject: Re: [AE] Weird CS6 Creative Cloud(?) Preferences glitch
>>>
>>> Mine asks me to license my software every time I start it up, even
>>> though it's licensed.
>>>
>>>
>>> ________________________________
>>>
>>> From: Terry Wieser <twieser@sbcglobal.net>
>>> To: After Effects Mail List <AE-List@media-motion.tv>
>>> Sent: Monday, June 25, 2012 6:24:40 PM
>>> Subject: Re: [AE] Weird CS6 Creative Cloud(?) Preferences glitch
>>>
>>>
>>> YES, I am losing my custom output templates - every once in awhile . .
>>> .
>>> usually after it asks me to license the software on occasion.
>>>
>>>
>>>
>>>
>>> On Jun 25, 2012, at 1:49 PM, Brian Behm wrote:
>>>
>>>
>>> =A0 =A0 =A0 Hey everybody,
>>> =A0 =A0 =A0 =A0 =A0I've been doing some googling and haven't come up wi=
th an
>>> answer to a problem I've been running into so I thought I'd throw it
>>> out to the group. I'm running Creative Cloud on a Mid 2010 Mac Pro and
>>> every so often, mostly when I'm asked to reauthorize my preferences
>>> completely reset. I lose any custom output modules, any preference
>>> changes. everything custom. It's driving me up the wall and I'm not
>>> entirely sure what to do. Anyone else seen this issue?
>>>
>>> =A0 =A0 =A0 Brian Behm
>>> =A0 =A0 =A0 Rooster Teeth Productions
>>> =A0 =A0 =A0 Austin, TX
>>>
>>>
>>> =A0 =A0 =A0 --
>>> =A0 =A0 =A0 not getting enough of my blather?
>>> =A0 =A0 =A0 check out http://flabbyironman.blogspot.com
>>> <http://flabbyironman.blogspot.com/>
>>> =A0 =A0 =A0 or my portfolio at http://behmcreative.com
>>> <http://behmcreative.com/>
>>>
>>>
>>>
>>>
>>>
>>
>>
>> +---End of message---+
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