Return-Path: Received: from mail-ob0-f169.google.com ([209.85.214.169] verified) by media-motion.tv (CommuniGate Pro SMTP 4.2.10) with ESMTP-TLS id 4759330 for AE-List@media-motion.tv; Thu, 28 Jun 2012 00:40:18 +0200 Received: by obhx4 with SMTP id x4so1165559obh.28 for ; Wed, 27 Jun 2012 15:43:25 -0700 (PDT) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=20120113; h=mime-version:in-reply-to:references:date:message-id:subject:from:to :content-type; bh=7NXBxv/K6Mn6VdprTAFrnAKatH2bcvDR6urzYqbweeE=; b=I0Tb/PEvW0mXl9Ku5qjdDLhTk0YS3c81IXnNuXMIXEubGZeCoFpe2hTlruqqda79Cw WaQQar6gFPNh2O/yWkr+gHmgol8ru9SlRQl7Ek2ArosSucvriDfNh8gFED3GmFAH47Qy EF1wRJsJyIqbUezusksvkTlO96iXjaUFo0GvphoB0Tljms6KLkdMx0NeGIgmYlXjTo4f 15odQkf/FOSbbz0D/pVAYMcnMmbvXndf/ac6rJV6cZCPxyb5CFpR5jhqIQEjEMG2l61p Q0uWJ7pTGMjAmM+6FW9aDkdIVaBfX701vWtTHdbnDV1xjx2v/oo0cL9rkOTNpf8mFOPx YM0Q== MIME-Version: 1.0 Received: by 10.60.169.134 with SMTP id ae6mr22340068oec.55.1340837005556; Wed, 27 Jun 2012 15:43:25 -0700 (PDT) Received: by 10.60.93.101 with HTTP; Wed, 27 Jun 2012 15:43:25 -0700 (PDT) In-Reply-To: References: Date: Wed, 27 Jun 2012 17:43:25 -0500 Message-ID: Subject: Re: [AE] Weird CS6 Creative Cloud(?) Preferences glitch From: Brian Behm To: After Effects Mail List Content-Type: multipart/alternative; boundary=bcaec550b36c6afb2f04c37bf175 --bcaec550b36c6afb2f04c37bf175 Content-Type: text/plain; charset=ISO-8859-1 Hi Todd, Thanks for the heads up. Sorry I didn't respond sooner. I've been on deadline so I've disappeared down into a black hole again. I'll go through and submit my bugs. I appreciate it! Brian Behm Rooster Teeth Productions On Wed, Jun 27, 2012 at 5:34 PM, Todd Kopriva wrote: > Also, in addition to filing bug reports, _please_ contact Adobe > Technical Support with these issues: > http://www.adobe.com/support/contact > > I am doing everything that I can to make sure that the CCM team > addresses your issues, but I can only do that if you are using the > official Adobe channels to get your issues resolved. > > If you run into any barriers with Adobe Technical Support, don't give > up. Rather, post the case number for your case here, and I'll prod > folks to make sure that they help you adequately. > > > On Wed, Jun 27, 2012 at 1:31 PM, Todd Kopriva > wrote: > > I've forwarded this thread to some folks on the Creative Cloud > > Membership (CCM) team. > > > > Please, be sure to submit detailed bug reports so that the information > > about this issue doesn't get lost: > > http://www.adobe.com/go/wish > > The Creative Cloud team doesn't subscribe to this After Effects email > > list, and the archives for this list are notoriously unreliable, so I > > can't easily point the CCM folks to information on this list. > > > > On Tue, Jun 26, 2012 at 2:16 PM, Todd Kopriva wrote: > >> We've gotten some bug reports about this. Please submit as much detail > as possible here so that we can figure out what's going on: > >> http://www.adobe.com/go/wish > >> > >>> -----Original Message----- > >>> From: After Effects Mail List [mailto:AE-List@media-motion.tv] On > >>> Behalf Of Russel Fairley > >>> Sent: 26June2012 06:31 > >>> To: After Effects Mail List > >>> Subject: Re: [AE] Weird CS6 Creative Cloud(?) Preferences glitch > >>> > >>> Mine asks me to license my software every time I start it up, even > >>> though it's licensed. > >>> > >>> > >>> ________________________________ > >>> > >>> From: Terry Wieser > >>> To: After Effects Mail List > >>> Sent: Monday, June 25, 2012 6:24:40 PM > >>> Subject: Re: [AE] Weird CS6 Creative Cloud(?) Preferences glitch > >>> > >>> > >>> YES, I am losing my custom output templates - every once in awhile . . > >>> . > >>> usually after it asks me to license the software on occasion. > >>> > >>> > >>> > >>> > >>> On Jun 25, 2012, at 1:49 PM, Brian Behm wrote: > >>> > >>> > >>> Hey everybody, > >>> I've been doing some googling and haven't come up with an > >>> answer to a problem I've been running into so I thought I'd throw it > >>> out to the group. I'm running Creative Cloud on a Mid 2010 Mac Pro and > >>> every so often, mostly when I'm asked to reauthorize my preferences > >>> completely reset. I lose any custom output modules, any preference > >>> changes. everything custom. It's driving me up the wall and I'm not > >>> entirely sure what to do. Anyone else seen this issue? > >>> > >>> Brian Behm > >>> Rooster Teeth Productions > >>> Austin, TX > >>> > >>> > >>> -- > >>> not getting enough of my blather? > >>> check out http://flabbyironman.blogspot.com > >>> > >>> or my portfolio at http://behmcreative.com > >>> > >>> > >>> > >>> > >>> > >>> > >> > >> > >> +---End of message---+ > >> To unsubscribe send any message to > > > > +---End of message---+ > > To unsubscribe send any message to > > +---End of message---+ > To unsubscribe send any message to > -- not getting enough of my blather? check out http://flabbyironman.blogspot.com or my portfolio at http://behmcreative.com --bcaec550b36c6afb2f04c37bf175 Content-Type: text/html; charset=ISO-8859-1 Content-Transfer-Encoding: quoted-printable Hi Todd,
=A0 =A0Thanks for the heads up. Sorry I didn't respond soo= ner. I've been on deadline so I've disappeared down into a black ho= le again. I'll go through and submit my bugs. I appreciate it!=A0
=

Brian Behm
Rooster Teeth Productions
On Wed, Jun 27, 2012 at 5:34 PM, Todd Kopriva <= span dir=3D"ltr"><toddkopriva@gmail.com> wrote:
Also, in addition to filing bug reports, _pl= ease_ contact Adobe
Technical Support with these issues:
http://w= ww.adobe.com/support/contact

I am doing everything that I can to make sure that the CCM team
addresses your issues, but I can only do that if you are using the
official Adobe channels to get your issues resolved.

If you run into any barriers with Adobe Technical Support, don't give up. Rather, post the case number for your case here, and I'll prod
folks to make sure that they help you adequately.


On Wed, Jun 27, 2012 at 1:31 PM, Todd Kopriva <toddkopriva@gmail.com> wrote:
> I've forwarded this thread to some folks on the Creative Cloud
> Membership (CCM) team.
>
> Please, be sure to submit detailed bug reports so that the information=
> about this issue doesn't get lost:
> http://www.= adobe.com/go/wish
> The Creative Cloud team doesn't subscribe to this After Effects em= ail
> list, and the archives for this list are notoriously unreliable, so I<= br> > can't easily point the CCM folks to information on this list.
>
> On Tue, Jun 26, 2012 at 2:16 PM, Todd Kopriva <kopriva@adobe.com> wrote:
>> We've gotten some bug reports about this. Please submit as muc= h detail as possible here so that we can figure out what's going on: >> http://= www.adobe.com/go/wish
>>
>>> -----Original Message-----
>>> From: After Effects Mail List [mailto:AE-List@media-motion.tv] On
>>> Behalf Of Russel Fairley
>>> Sent: 26June2012 06:31
>>> To: After Effects Mail List
>>> Subject: Re: [AE] Weird CS6 Creative Cloud(?) Preferences glit= ch
>>>
>>> Mine asks me to license my software every time I start it up, = even
>>> though it's licensed.
>>>
>>>
>>> ________________________________
>>>
>>> From: Terry Wieser <twieser@sbcglobal.net>
>>> To: After Effects Mail List <AE-List@media-motion.tv>
>>> Sent: Monday, June 25, 2012 6:24:40 PM
>>> Subject: Re: [AE] Weird CS6 Creative Cloud(?) Preferences glit= ch
>>>
>>>
>>> YES, I am losing my custom output templates - every once in aw= hile . .
>>> .
>>> usually after it asks me to license the software on occasion.<= br> >>>
>>>
>>>
>>>
>>> On Jun 25, 2012, at 1:49 PM, Brian Behm wrote:
>>>
>>>
>>> =A0 =A0 =A0 Hey everybody,
>>> =A0 =A0 =A0 =A0 =A0I've been doing some googling and haven= 't come up with an
>>> answer to a problem I've been running into so I thought I&= #39;d throw it
>>> out to the group. I'm running Creative Cloud on a Mid 2010= Mac Pro and
>>> every so often, mostly when I'm asked to reauthorize my pr= eferences
>>> completely reset. I lose any custom output modules, any prefer= ence
>>> changes. everything custom. It's driving me up the wall an= d I'm not
>>> entirely sure what to do. Anyone else seen this issue?
>>>
>>> =A0 =A0 =A0 Brian Behm
>>> =A0 =A0 =A0 Rooster Teeth Productions
>>> =A0 =A0 =A0 Austin, TX
>>>
>>>
>>> =A0 =A0 =A0 --
>>> =A0 =A0 =A0 not getting enough of my blather?
>>> =A0 =A0 =A0 check out http://flabbyironman.blogspot.com
>>> <http://flabbyironman.blogspot.com/>
>>> =A0 =A0 =A0 or my portfolio at http://behmcreative.com
>>> <htt= p://behmcreative.com/>
>>>
>>>
>>>
>>>
>>>
>>
>>
>> +---End of message---+
>> To unsubscribe send any message to <ae-list-off@media-motion.tv>
>
> +---End of message---+
> To unsubscribe send any message to <ae-list-off@media-motion.tv>

+---End of message---+
To unsubscribe send any message to <ae-list-off@media-motion.tv>



--
= not getting enough of my blather?
check out http://flabbyironman.blogspot.com
or my portfolio = at http://behmcreative.com

--bcaec550b36c6afb2f04c37bf175--