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Subject: Tech Support
From: Jim Curtis <jpcurtis@me.com>
In-reply-to: <list-4893586@media-motion.tv>
Date: Wed, 07 Nov 2012 17:50:05 -0600
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References: <list-4893586@media-motion.tv>
To: After Effects Mail List <AE-List@media-motion.tv>

That's what I feel like from time to time. =20

I'm on Macs.  I often am sending sample movies to clients.  I was under =
the impression that .mp4 is cross-platform, and viewable by everybody.  =
But occasionally, I get a message from my direct client that his agency =
or corporate client "can't watch the movie."

This is the point where I would like to say, "That's not my problem."  =
But, my clients think I'm such a genius that I should be able to =
remotely troubleshoot their issue.

The workaround is often to make them a WMV.  I hate WMV, for the record. =
 But, it's an extra step, and I charge by the hour.  So, what the heck; =
I make the WMVs and bite my lip.

So this may be a Q for the Windows people=85 But, shouldn't anybody be =
able to play an .mp4? =20

Unless they're on a 386, or some other quaint computer?

If anybody should have this capability, what are they likely doing =
wrong?

Note that with corporate clients, they often can't install software.  =
So, telling them to get VLC, etc. could be pointless.

Thoughts?

TIA,
Jim C.


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