Return-Path: Received: from mail-la0-f41.google.com ([209.85.215.41] verified) by media-motion.tv (CommuniGate Pro SMTP 4.2.10) with ESMTP-TLS id 4893752 for AE-List@media-motion.tv; Thu, 08 Nov 2012 01:20:36 +0100 Received: by mail-la0-f41.google.com with SMTP id p5so1563927lag.28 for ; Wed, 07 Nov 2012 16:23:40 -0800 (PST) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=20120113; h=mime-version:in-reply-to:references:date:message-id:subject:from:to :content-type; bh=jfe8vZrJWeo2+gUk9I9AO4ZO6hHzJmmngf6HwWHs0m8=; b=vDK4tjWy09l6lU1H79pn7ro1VOFuYgXR68UM0Y7Cz7JRwNXah6xE/6nu8xJByBrq/Q 30OnZAmvq7mW5qo5jbIb+OulyUOTGoqg5gTmRQ95dbJMO6pGM59nVO7RsA97XkMG9fEM Yv/LKBfM5plVFyhsfqIiZ7SMDk2QSw4AaYBNC9qT+AnU9GrcgUzai3+xIQGVHN7ZxVET VLthymyPqtwQyDKk1hm1UlpAOBo+p+2A1KEd0oaXgmG5D78qGlt/MR1iKGGL4cG+DDhO 2yGwUn9DM1IvsJu4iM0wZHP+EFc6x+he+5mlTy2IgjU3AMbTmzwlegON2paKysVYywdm QGpQ== MIME-Version: 1.0 Received: by 10.112.50.106 with SMTP id b10mr2582618lbo.122.1352334220770; Wed, 07 Nov 2012 16:23:40 -0800 (PST) Received: by 10.112.44.67 with HTTP; Wed, 7 Nov 2012 16:23:40 -0800 (PST) Received: by 10.112.44.67 with HTTP; Wed, 7 Nov 2012 16:23:40 -0800 (PST) In-Reply-To: References: Date: Wed, 7 Nov 2012 19:23:40 -0500 Message-ID: Subject: Re: [AE] Tech Support From: Teddy Gage To: After Effects Mail List Content-Type: multipart/alternative; boundary=f46d0401fe59d8be4704cdf0d85b --f46d0401fe59d8be4704cdf0d85b Content-Type: text/plain; charset=windows-1252 Content-Transfer-Encoding: quoted-printable I'm almost always asked to provide a wmv alongside an mp4 for corporate. Older versions of QuickTime or PCs without quick time installed can't play it. Many of these guys don't even use email themselves. The stories about ceos demanding email printouts is not far from the truth. My other option is to post to vimeo and send a link, which is why I keep a pro account. On Nov 7, 2012 7:12 PM, "Rob & Jenny" wrote: > That's strange to say the least. I think the last time I had problems > playing .mp4 files was on either Windows XP or 95 (not sure which). I thi= nk > WMV is your only option unless you can embed some FLV flash video files i= n > a hypertext link or use Youtube or Vimeo for proofs. > > -Rob > > On 11/7/2012 3:50 PM, Jim Curtis wrote: > >> That's what I feel like from time to time. >> >> I'm on Macs. I often am sending sample movies to clients. I was under >> the impression that .mp4 is cross-platform, and viewable by everybody. = But >> occasionally, I get a message from my direct client that his agency or >> corporate client "can't watch the movie." >> >> This is the point where I would like to say, "That's not my problem." >> But, my clients think I'm such a genius that I should be able to remote= ly >> troubleshoot their issue. >> >> The workaround is often to make them a WMV. I hate WMV, for the record. >> But, it's an extra step, and I charge by the hour. So, what the heck; = I >> make the WMVs and bite my lip. >> >> So this may be a Q for the Windows people=85 But, shouldn't anybody be a= ble >> to play an .mp4? >> >> Unless they're on a 386, or some other quaint computer? >> >> If anybody should have this capability, what are they likely doing wrong= ? >> >> Note that with corporate clients, they often can't install software. So= , >> telling them to get VLC, etc. could be pointless. >> >> Thoughts? >> >> TIA, >> Jim C. >> >> >> >> x >> >> >> +---End of message---+ >> To unsubscribe send any message to >> > > > +---End of message---+ > To unsubscribe send any message to > --f46d0401fe59d8be4704cdf0d85b Content-Type: text/html; charset=windows-1252 Content-Transfer-Encoding: quoted-printable

I'm almost always asked to provide a wmv alongside an mp= 4 for corporate. Older versions of QuickTime or PCs without quick time inst= alled can't play it. Many of these guys don't even use email themse= lves. The stories about ceos demanding email printouts is not far from the = truth.

My other option is to post to vimeo and send a link, which i= s why I keep a pro account.

On Nov 7, 2012 7:12 PM, "Rob & Jenny&qu= ot; <gfxguy74@gmail.com> wr= ote:
That's strange to say the least. I think the last time I had problems p= laying .mp4 files was on either Windows XP or 95 (not sure which). I think = WMV is your only option unless you can embed some FLV flash video files in = a hypertext link or use Youtube or Vimeo for proofs.

=A0 =A0 -Rob

On 11/7/2012 3:50 PM, Jim Curtis wrote:
That's what I feel like from time to time.

I'm on Macs. =A0I often am sending sample movies to clients. =A0I was u= nder the impression that .mp4 is cross-platform, and viewable by everybody.= =A0But occasionally, I get a message from my direct client that his agency= or corporate client "can't watch the movie."

This is the point where I would like to say, "That's not my proble= m." =A0But, my clients think I'm such a genius that I should be ab= le to remotely troubleshoot their issue.

The workaround is often to make them a WMV. =A0I hate WMV, for the record. = =A0But, it's an extra step, and I charge by the hour. =A0So, what the h= eck; I make the WMVs and bite my lip.

So this may be a Q for the Windows people=85 But, shouldn't anybody be = able to play an .mp4?

Unless they're on a 386, or some other quaint computer?

If anybody should have this capability, what are they likely doing wrong?
Note that with corporate clients, they often can't install software. = =A0So, telling them to get VLC, etc. could be pointless.

Thoughts?

TIA,
Jim C.



x


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