Return-Path: Received: from smtpauth01.prod.mesa1.secureserver.net ([64.202.165.181] verified) by media-motion.tv (CommuniGate Pro SMTP 4.2.10) with SMTP id 4893759 for AE-List@media-motion.tv; Thu, 08 Nov 2012 01:31:13 +0100 Received: (qmail 19016 invoked from network); 8 Nov 2012 00:34:17 -0000 Received: from unknown (173.247.4.230) by smtpauth01.prod.mesa1.secureserver.net (64.202.165.181) with ESMTP; 08 Nov 2012 00:34:16 -0000 Date: Wed, 7 Nov 2012 19:35:14 -0500 From: Greg Balint To: After Effects Mail List Message-ID: <6EAD7263EBED4BECB662E25FF3660A38@delrazor.com> In-Reply-To: References: Subject: Re: [AE] Tech Support X-Mailer: sparrow 1.2 (build 479.2) MIME-Version: 1.0 Content-Type: multipart/alternative; boundary="509afe43_436c6125_3ff2" --509afe43_436c6125_3ff2 Content-Type: text/plain; charset="utf-8" Content-Transfer-Encoding: quoted-printable Content-Disposition: inline Issue isn't necessarily that they somehow can't play it, but more =20 Importantly, have the ability to. =20 =46or instance. I don't think mp4 plays in stock windows media player. Yo= u have to download a codec pack to get it to recognize it (I believe) or = at least be on a certain version of WMP. =20 If your client's client (the corporate people) are in any sort of locked = down corporate environment, it's very hard for them to download and insta= ll anything extra on their computers. It's sometimes impossible, with IT = restrictions for Instance, to even save a file locally to the drive or install QuickTime. = =20 Some of my clients' clients can't even update their flash player to somet= hing that will play flash videos without them being =46LV formatted (unde= r flash v10 I believe) I just suck it up and make a WMV. Once I know that is what the client pre= fers, I just make WMVs the rest of the time. Until final delivery says ot= herwise. =20 I've had some clients even take last proofs in Highly compressed WMV code= c and try to use them for final use in power-points on huge projected dis= plays. They don't even realize the quality differences. They're used to n= ot having the best video playback experiences. Sad actually. =20 ////Greg Balint///Art Director / Motion Graphic Designer delRAZOR.com/ On Wednesday, November 7, 2012 at 7:10 PM, Rob & Jenny wrote: > That's strange to say the least. I think the last time I had problems =20 > playing .mp4 files was on either Windows XP or 95 (not sure which). I =20 > think WMV is your only option unless you can embed some =46LV flash vid= eo =20 > files in a hypertext link or use Youtube or Vimeo for proofs. > =20 > -Rob > =20 > On 11/7/2012 3:50 PM, Jim Curtis wrote: > > That's what I feel like from time to time. > > =20 > > I'm on Macs. I often am sending sample movies to clients. I was under= the impression that .mp4 is cross-platform, and viewable by everybody. B= ut occasionally, I get a message from my direct client that his agency or= corporate client =22can't watch the movie.=22 > > =20 > > This is the point where I would like to say, =22That's not my problem= .=22 But, my clients think I'm such a genius that I should be able to rem= otely troubleshoot their issue. > > =20 > > The workaround is often to make them a WMV. I hate WMV, for the recor= d. But, it's an extra step, and I charge by the hour. So, what the heck; = I make the WMVs and bite my lip. > > =20 > > So this may be a Q for the Windows people=E2=80=A6 But, shouldn't any= body be able to play an .mp4=3F > > =20 > > Unless they're on a 386, or some other quaint computer=3F > > =20 > > If anybody should have this capability, what are they likely doing wr= ong=3F > > =20 > > Note that with corporate clients, they often can't install software. = So, telling them to get VLC, etc. could be pointless. > > =20 > > Thoughts=3F > > =20 > > TIA, > > Jim C. > > =20 > > =20 > > =20 > > x > > =20 > > =20 > > +---End of message---+ > > To unsubscribe send any message to > > =20 > =20 > =20 > =20 > +---End of message---+ > To unsubscribe send any message to > =20 > =20 --509afe43_436c6125_3ff2 Content-Type: text/html; charset="utf-8" Content-Transfer-Encoding: quoted-printable Content-Disposition: inline
 Issue isn't necessarily that they somehow can't play it, bu= t more
Importantly, have the ability to.=  

=46or instance. I don't think mp4 plays in stock windows media p= layer. You have to download a codec pack to get it to recognize it (I bel= ieve) or at least be on a certain version of WMP. 

If your client's= client (the corporate people) are in any sort of locked down corporate e= nvironment, it's very hard for them to download and install anything extr= a on their computers. It's sometimes impossible, with IT restrictions for=
Instance, to even save a file locally= to the drive or install QuickTime. 

Some of my clients' clients c= an't even update their flash player to something that will play flash vid= eos without them being =46LV formatted (under flash v10 I believe)
<= div id=3D=22reply-content=22>
I ju= st suck it up and make a WMV. Once I know that is what the client prefers= , I just make WMVs the rest of the time. Until final delivery says otherw= ise. 

I've had some clients even take last proofs in Highly compre= ssed WMV codec and try to use them for final use in power-points on huge = projected displays. They don't even realize the quality differences. They= 're used to not having the best video playback experiences. Sad actually.=  

////Greg Balint
///Art Director / Motion Graphic Desi= gner
delRAZOR.com/

=20

On Wednesday, November 7, 2012 at = 7:10 PM, Rob & Jenny wrote:

That's strange t= o say the least. I think the last time I had problems
playing = .mp4 files was on either Windows XP or 95 (not sure which). I
= think WMV is your only option unless you can embed some =46LV flash video=
files in a hypertext link or use Youtube or Vimeo for proofs.=

-Rob

On 11/7/2012= 3:50 PM, Jim Curtis wrote:
= That's what I feel like from time to time.

I'm o= n Macs. I often am sending sample movies to clients. I was under the im= pression that .mp4 is cross-platform, and viewable by everybody. But occ= asionally, I get a message from my direct client that his agency or corpo= rate client =22can't watch the movie.=22

This is= the point where I would like to say, =22That's not my problem.=22 But, = my clients think I'm such a genius that I should be able to remotely trou= bleshoot their issue.

The workaround is often to= make them a WMV. I hate WMV, for the record. But, it's an extra step, = and I charge by the hour. So, what the heck; I make the WMVs and bite my= lip.

So this may be a Q for the Windows people=E2= =80=A6 But, shouldn't anybody be able to play an .mp4=3F

Unless they're on a 386, or some other quaint computer=3F
<= div>
If anybody should have this capability, what are they = likely doing wrong=3F

Note that with corporate c= lients, they often can't install software. So, telling them to get VLC, = etc. could be pointless.

Thoughts=3F
<= br>
TIA,
Jim C.



x


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=20 =20 =20 =20 =20

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