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Issue isn't necessarily that they somehow can't play it, but more
Importantly, have the ability to.
For instance. I don't think mp4 plays in stock windows media player. You have to download a codec pack to get it to recognize it (I believe) or at least be on a certain version of WMP.
If your client's client (the corporate people) are in any sort of locked down corporate environment, it's very hard for them to download and install anything extra on their computers. It's sometimes impossible, with IT restrictions for Instance, to even save a file locally to the drive or install QuickTime.
Some of my clients' clients can't even update their flash player to something that will play flash videos without them being FLV formatted (under flash v10 I believe)
I just suck it up and make a WMV. Once I know that is what the client prefers, I just make WMVs the rest of the time. Until final delivery says otherwise.
I've had some clients even take last proofs in Highly compressed WMV codec and try to use them for final use in power-points on huge projected displays. They don't even realize the quality differences. They're used to not having the best video playback experiences. Sad actually.
////Greg Balint ///Art Director / Motion Graphic Designer delRAZOR.com/
On Wednesday, November 7, 2012 at 7:10 PM, Rob & Jenny wrote:
That's strange to say the least. I think the last time I had problems playing .mp4 files was on either Windows XP or 95 (not sure which). I think WMV is your only option unless you can embed some FLV flash video files in a hypertext link or use Youtube or Vimeo for proofs.
-Rob
On 11/7/2012 3:50 PM, Jim Curtis wrote: That's what I feel like from time to time.
I'm on Macs. I often am sending sample movies to clients. I was under the impression that .mp4 is cross-platform, and viewable by everybody. But occasionally, I get a message from my direct client that his agency or corporate client "can't watch the movie."
This is the point where I would like to say, "That's not my problem." But, my clients think I'm such a genius that I should be able to remotely troubleshoot their issue.
The workaround is often to make them a WMV. I hate WMV, for the record. But, it's an extra step, and I charge by the hour. So, what the heck; I make the WMVs and bite my lip.
So this may be a Q for the Windows people… But, shouldn't anybody be able to play an .mp4?
Unless they're on a 386, or some other quaint computer?
If anybody should have this capability, what are they likely doing wrong?
Note that with corporate clients, they often can't install software. So, telling them to get VLC, etc. could be pointless.
Thoughts?
TIA, Jim C.
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