Return-Path: Received: from mail-lb0-f169.google.com ([209.85.217.169] verified) by media-motion.tv (CommuniGate Pro SMTP 4.2.10) with ESMTP-TLS id 4893938 for AE-List@media-motion.tv; Thu, 08 Nov 2012 08:09:39 +0100 Received: by mail-lb0-f169.google.com with SMTP id k6so1768557lbo.28 for ; Wed, 07 Nov 2012 23:12:44 -0800 (PST) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=20120113; h=mime-version:in-reply-to:references:date:message-id:subject:from:to :content-type; bh=GySmMN9D8eOCIeUUx+XRvUAukBsso//BcUBAfutAMjM=; b=zJ8Y2MNcq10twrQogYvHfsSJxfSjI5HWgKS+7o6s9sMP3B4ET2isveEKnVFewpt7kF tGR3TszRran49+CDeLAvmYepDsgMTca27IfuTT95tysPh3J/VXI2o2TutJUEIPJJqL9A QuKGfMmEpdyo3d6bijcFZUzlAmk/rMGzlHrWJUHasJsm+hkoORpsyBa+84ZP33Qb+PPN qVrkHijUFdOBUQSQlJDnJCEp8HA1cpqHkRlUbqJUOmyCNXa/iKfL2pUb4vgo10hWD9On ZC3jeiUL5FhMJ3d3q62CKlfxzdM4a4pdD/ay5wUWIO/kXZ8PyV0S/+b/RT5OjU0ve/sD WB+Q== MIME-Version: 1.0 Received: by 10.152.102.234 with SMTP id fr10mr6701884lab.28.1352358764078; Wed, 07 Nov 2012 23:12:44 -0800 (PST) Received: by 10.112.3.73 with HTTP; Wed, 7 Nov 2012 23:12:44 -0800 (PST) In-Reply-To: References: Date: Wed, 7 Nov 2012 23:12:44 -0800 Message-ID: Subject: Re: [AE] Tech Support From: Glen Tubbesing To: After Effects Mail List Content-Type: multipart/alternative; boundary=f46d04071259bde74b04cdf68fe9 --f46d04071259bde74b04cdf68fe9 Content-Type: text/plain; charset=windows-1252 Content-Transfer-Encoding: quoted-printable I've found that the VLC Media Player (available for download for free) will play MP4 files very nicely in Windows. Google it! Glen in Vegas On Wed, Nov 7, 2012 at 3:50 PM, Jim Curtis wrote: > That's what I feel like from time to time. > > I'm on Macs. I often am sending sample movies to clients. I was under > the impression that .mp4 is cross-platform, and viewable by everybody. B= ut > occasionally, I get a message from my direct client that his agency or > corporate client "can't watch the movie." > > This is the point where I would like to say, "That's not my problem." > But, my clients think I'm such a genius that I should be able to remotel= y > troubleshoot their issue. > > The workaround is often to make them a WMV. I hate WMV, for the record. > But, it's an extra step, and I charge by the hour. So, what the heck; I > make the WMVs and bite my lip. > > So this may be a Q for the Windows people=85 But, shouldn't anybody be ab= le > to play an .mp4? > > Unless they're on a 386, or some other quaint computer? > > If anybody should have this capability, what are they likely doing wrong? > > Note that with corporate clients, they often can't install software. So, > telling them to get VLC, etc. could be pointless. > > Thoughts? > > TIA, > Jim C. > > > > x > > > +---End of message---+ > To unsubscribe send any message to > --f46d04071259bde74b04cdf68fe9 Content-Type: text/html; charset=windows-1252 Content-Transfer-Encoding: quoted-printable I've found that the VLC Media Player (available for download for free) = will play MP4 files very nicely in Windows. =A0Google it!

Glen in Vegas


On Wed, Nov 7,= 2012 at 3:50 PM, Jim Curtis <jpcurtis@me.com> wrote:
That's what I feel like from time to tim= e.

I'm on Macs. =A0I often am sending sample movies to clients. =A0I was u= nder the impression that .mp4 is cross-platform, and viewable by everybody.= =A0But occasionally, I get a message from my direct client that his agency= or corporate client "can't watch the movie."

This is the point where I would like to say, "That's not my proble= m." =A0But, my clients think I'm such a genius that I should be ab= le to remotely troubleshoot their issue.

The workaround is often to make them a WMV. =A0I hate WMV, for the record. = =A0But, it's an extra step, and I charge by the hour. =A0So, what the h= eck; I make the WMVs and bite my lip.

So this may be a Q for the Windows people=85 But, shouldn't anybody be = able to play an .mp4?

Unless they're on a 386, or some other quaint computer?

If anybody should have this capability, what are they likely doing wrong?
Note that with corporate clients, they often can't install software. = =A0So, telling them to get VLC, etc. could be pointless.

Thoughts?

TIA,
Jim C.



x


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