Return-Path: Received: from mail-ob0-f169.google.com ([209.85.214.169] verified) by media-motion.tv (CommuniGate Pro SMTP 4.2.10) with ESMTP-TLS id 4894076 for AE-List@media-motion.tv; Thu, 08 Nov 2012 12:25:05 +0100 Received: by mail-ob0-f169.google.com with SMTP id va7so2347318obc.28 for ; Thu, 08 Nov 2012 03:28:09 -0800 (PST) X-Google-DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=google.com; s=20120113; h=mime-version:in-reply-to:references:from:date:message-id:subject:to :content-type:x-gm-message-state; bh=DME3OkGQZAixhdofzKxf7azyYyM9EajIwisupxVQGGA=; b=jUJe03PcsRtr5hr1h1faUS5snwVNaFQX2KxCd458XBskQD2pXMk8nzofMz0WqbADMR J+Z9mQaG27bgAXggCDIq7eaf6soCqclY7rwueaR34NoOaUMy9YmDliF8bzFzoNAYrVIz wqvPIej7zQcmsxl9j9ZsjeWqDTsw4bP08lk3HVImztds4a4d6rw+t4Bt77v9M1x/uNXm K70VphJxtN9sdEJmRMVHq81+1x4DE2ElxQoF3oRGgWor8vrKs5Gt+DCTHXy0mzjRqH4g f53kYLtAE2HgfbhYjoVJwbG4s6luReOZYE421b6JWrguW32imcAis9V7xKd6Ct20ZLJX hPKg== Received: by 10.182.131.37 with SMTP id oj5mr5256630obb.54.1352374088846; Thu, 08 Nov 2012 03:28:08 -0800 (PST) MIME-Version: 1.0 Received: by 10.76.153.137 with HTTP; Thu, 8 Nov 2012 03:27:48 -0800 (PST) In-Reply-To: References: From: Robert Kjettrup Date: Thu, 8 Nov 2012 12:27:48 +0100 Message-ID: Subject: Re: [AE] Tech Support To: After Effects Mail List Content-Type: multipart/alternative; boundary=e89a8f6436f82b4ed704cdfa218c X-Gm-Message-State: ALoCoQlk/bZ3OVfYr3OKzf2Ukw6aLSG9NEe5HyaPXwYQc6nT9olaRLeSuJDxDs+iHOPo8OubiZ66 --e89a8f6436f82b4ed704cdfa218c Content-Type: text/plain; charset=windows-1252 Content-Transfer-Encoding: quoted-printable The mp4 issue with windows is only a problem with old winXP machines, and they are unfortunately still plentiful in the corporate world :-( I normally always render both mp4 and wmv just to be sure, it just is anther output module anyway so quite easy on my end. But there is another annoying wmv issue you have to be aware of, when you render a wmv to a server (atleast our servers) there is some wrong flags being written to the file. The "NumberOfFrames" is set to 0, and even if Windows 7 plays the file fine, WinXP wont play it. If you render to a local disk the "NumberOfFrames" is written with the correct value and every version of windows plays it fine. This is ofcourse with the stanard Media Player since that is what most clients use. download mediainfo to check the file for issues: wmv does seem to being on the way out, since even Microsoft looks to be promoting mp4 instead now, and there has not been any new versions of wmv in years. I think i saw something about microsoft dropping support for windows XP next year, so soon everybody might need to upgrade to a more current version in the corporate world also :-) - Robert 2012/11/8 Jim Curtis > That's what I feel like from time to time. > > I'm on Macs. I often am sending sample movies to clients. I was under > the impression that .mp4 is cross-platform, and viewable by everybody. B= ut > occasionally, I get a message from my direct client that his agency or > corporate client "can't watch the movie." > > This is the point where I would like to say, "That's not my problem." > But, my clients think I'm such a genius that I should be able to remotel= y > troubleshoot their issue. > > The workaround is often to make them a WMV. I hate WMV, for the record. > But, it's an extra step, and I charge by the hour. So, what the heck; I > make the WMVs and bite my lip. > > So this may be a Q for the Windows people=85 But, shouldn't anybody be ab= le > to play an .mp4? > > Unless they're on a 386, or some other quaint computer? > > If anybody should have this capability, what are they likely doing wrong? > > Note that with corporate clients, they often can't install software. So, > telling them to get VLC, etc. could be pointless. > > Thoughts? > > TIA, > Jim C. > > > > x > > > +---End of message---+ > To unsubscribe send any message to > --e89a8f6436f82b4ed704cdfa218c Content-Type: text/html; charset=windows-1252 Content-Transfer-Encoding: quoted-printable
The mp4 issue with windows is only a problem with old winXP machines, = and they are unfortunately still plentiful in the corporate world :-(
=
I normally always render both mp4 and wmv just to be sure, it just is = anther output module anyway so quite easy on my end.

But there is another annoying wmv issue you have = to be aware of, when you render a wmv to a server (atleast our servers) the= re is some wrong flags being written to the file. The "NumberOfFrames&= quot; is set to 0, and even if Windows 7 plays the file fine, WinXP wont pl= ay it. If you render to a local disk the "NumberOfFrames" is writ= ten with the correct value and every version of windows plays it fine. This= is ofcourse with the stanard Media Player since that is what most clients = use.

download mediainfo to check the file for issues:
<= div>
wmv does seem to being on the way out, since even Micros= oft looks to be promoting mp4 instead now, and there has not been any new v= ersions of wmv in years. I think i saw something about microsoft dropping s= upport for windows XP next year, so soon everybody might need to upgrade to= a more current version in the corporate world also :-)

- Robert


2012/11/8 Jim Curtis <jpcurtis@me.com= >
That's what I feel like from time to time.

I'm on Macs. =A0I often am sending sample movies to clients. =A0I was u= nder the impression that .mp4 is cross-platform, and viewable by everybody.= =A0But occasionally, I get a message from my direct client that his agency= or corporate client "can't watch the movie."

This is the point where I would like to say, "That's not my proble= m." =A0But, my clients think I'm such a genius that I should be ab= le to remotely troubleshoot their issue.

The workaround is often to make them a WMV. =A0I hate WMV, for the record. = =A0But, it's an extra step, and I charge by the hour. =A0So, what the h= eck; I make the WMVs and bite my lip.

So this may be a Q for the Windows people=85 But, shouldn't anybody be = able to play an .mp4?

Unless they're on a 386, or some other quaint computer?

If anybody should have this capability, what are they likely doing wrong?
Note that with corporate clients, they often can't install software. = =A0So, telling them to get VLC, etc. could be pointless.

Thoughts?

TIA,
Jim C.



x


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