Return-Path: Received: from mail-ob0-f169.google.com ([209.85.214.169] verified) by media-motion.tv (CommuniGate Pro SMTP 4.2.10) with ESMTP-TLS id 4894082 for AE-List@media-motion.tv; Thu, 08 Nov 2012 12:26:19 +0100 Received: by mail-ob0-f169.google.com with SMTP id va7so2348196obc.28 for ; Thu, 08 Nov 2012 03:29:23 -0800 (PST) X-Google-DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=google.com; s=20120113; h=mime-version:in-reply-to:references:from:date:message-id:subject:to :content-type:x-gm-message-state; bh=AgYMqBrn/9KK3676Ga4DnkN84a/VeD7bbypQhQfErQA=; b=U9WMRY7stFu+HEUP/kd225ajJO/b5uiD8xw4cfqbdGoU1uc0L7NyOwTOaJdV7Y9ADm Hn9njEhrIrM0l2R1fapMsh5EkFHVooDBTfsKjL1KOmvm+YaI6ykeXFr2EgRhNUEx+LKw J7w7mJKqYHkx+67OAkesya/KyU2AJRTt+0Q54qazbzIPAaZoadfmhAt08tMrzh34tJbr bVragak4zO2yjS7nDZrak1vNEiR6jb7mn3VEbAL89hagJkImjUJX/V/NFzjpfvt/6JdC UdYYxSYTboAiB+8P3NaGswD1IUstQV+2GSyp+gMF/fakc7g/rSUBMs3vEtBrR08EA80R Zl0A== Received: by 10.60.12.65 with SMTP id w1mr4629498oeb.91.1352374163169; Thu, 08 Nov 2012 03:29:23 -0800 (PST) MIME-Version: 1.0 Received: by 10.76.153.137 with HTTP; Thu, 8 Nov 2012 03:29:03 -0800 (PST) In-Reply-To: References: From: Robert Kjettrup Date: Thu, 8 Nov 2012 12:29:03 +0100 Message-ID: Subject: Re: [AE] Tech Support To: After Effects Mail List Content-Type: multipart/alternative; boundary=e89a8f83ae1d99617704cdfa2551 X-Gm-Message-State: ALoCoQlD3E7WnJGd5b9uKP6f0YAeoB7Z/VkrI8KKp+XnNBn+ta4VkMON0YlTxw+4yVKAnZmwlHP2 --e89a8f83ae1d99617704cdfa2551 Content-Type: text/plain; charset=windows-1252 Content-Transfer-Encoding: quoted-printable the link for mediainfo: http://mediainfo.sourceforge.net very useful small app - Robert 2012/11/8 Robert Kjettrup > The mp4 issue with windows is only a problem with old winXP machines, and > they are unfortunately still plentiful in the corporate world :-( > I normally always render both mp4 and wmv just to be sure, it just is > anther output module anyway so quite easy on my end. > > But there is another annoying wmv issue you have to be aware of, when you > render a wmv to a server (atleast our servers) there is some wrong flags > being written to the file. The "NumberOfFrames" is set to 0, and even if > Windows 7 plays the file fine, WinXP wont play it. If you render to a loc= al > disk the "NumberOfFrames" is written with the correct value and every > version of windows plays it fine. This is ofcourse with the stanard Media > Player since that is what most clients use. > > download mediainfo to check the file for issues: > > wmv does seem to being on the way out, since even Microsoft looks to be > promoting mp4 instead now, and there has not been any new versions of wmv > in years. I think i saw something about microsoft dropping support for > windows XP next year, so soon everybody might need to upgrade to a more > current version in the corporate world also :-) > > - Robert > > > > > 2012/11/8 Jim Curtis > >> That's what I feel like from time to time. >> >> I'm on Macs. I often am sending sample movies to clients. I was under >> the impression that .mp4 is cross-platform, and viewable by everybody. = But >> occasionally, I get a message from my direct client that his agency or >> corporate client "can't watch the movie." >> >> This is the point where I would like to say, "That's not my problem." >> But, my clients think I'm such a genius that I should be able to remote= ly >> troubleshoot their issue. >> >> The workaround is often to make them a WMV. I hate WMV, for the record. >> But, it's an extra step, and I charge by the hour. So, what the heck; = I >> make the WMVs and bite my lip. >> >> So this may be a Q for the Windows people=85 But, shouldn't anybody be a= ble >> to play an .mp4? >> >> Unless they're on a 386, or some other quaint computer? >> >> If anybody should have this capability, what are they likely doing wrong= ? >> >> Note that with corporate clients, they often can't install software. So= , >> telling them to get VLC, etc. could be pointless. >> >> Thoughts? >> >> TIA, >> Jim C. >> >> >> >> x >> >> >> +---End of message---+ >> To unsubscribe send any message to >> > > --e89a8f83ae1d99617704cdfa2551 Content-Type: text/html; charset=windows-1252 Content-Transfer-Encoding: quoted-printable
the link for mediainfo:
http://mediainfo.sourceforge.net

=
very useful small app


- Robert


2012/11/8 Robert Kjettrup <robert@stv= mayday.dk>
The mp4 issue with windows is only a problem with old winXP machines, = and they are unfortunately still plentiful in the corporate world :-(
=
I normally always render both mp4 and wmv just to be sure, it just is = anther output module anyway so quite easy on my end.

But there is another annoying wmv issue you have = to be aware of, when you render a wmv to a server (atleast our servers) the= re is some wrong flags being written to the file. The "NumberOfFrames&= quot; is set to 0, and even if Windows 7 plays the file fine, WinXP wont pl= ay it. If you render to a local disk the "NumberOfFrames" is writ= ten with the correct value and every version of windows plays it fine. This= is ofcourse with the stanard Media Player since that is what most clients = use.

download mediainfo to check the file for issues:
<= div>
wmv does seem to being on the way out, since even Micros= oft looks to be promoting mp4 instead now, and there has not been any new v= ersions of wmv in years. I think i saw something about microsoft dropping s= upport for windows XP next year, so soon everybody might need to upgrade to= a more current version in the corporate world also :-)

- Robert




2012/11/8 Jim Curtis <jpcurtis@me.com= >
That's what I feel like from time to time.

I'm on Macs. =A0I often am sending sample movies to clients. =A0I was u= nder the impression that .mp4 is cross-platform, and viewable by everybody.= =A0But occasionally, I get a message from my direct client that his agency= or corporate client "can't watch the movie."

This is the point where I would like to say, "That's not my proble= m." =A0But, my clients think I'm such a genius that I should be ab= le to remotely troubleshoot their issue.

The workaround is often to make them a WMV. =A0I hate WMV, for the record. = =A0But, it's an extra step, and I charge by the hour. =A0So, what the h= eck; I make the WMVs and bite my lip.

So this may be a Q for the Windows people=85 But, shouldn't anybody be = able to play an .mp4?

Unless they're on a 386, or some other quaint computer?

If anybody should have this capability, what are they likely doing wrong?
Note that with corporate clients, they often can't install software. = =A0So, telling them to get VLC, etc. could be pointless.

Thoughts?

TIA,
Jim C.



x


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