Changing the file extension to M4V may get you additional mileage on a Windows PC.

HTH
- Roland Kahlenberg
Intensive mocha & AE Training in Singapore and Other Dangerous Locations
Imagineer Systems (mocha) Certified Instructor & Adobe After Effects ACE/ACI (version 7)

----- Original Message -----
From: "Jim Curtis" <jpcurtis@me.com>
To: "After Effects Mail List" <AE-List@media-motion.tv>
Sent: Thursday, November 8, 2012 7:50:05 AM
Subject: [AE] Tech Support

That's what I feel like from time to time.

I'm on Macs. I often am sending sample movies to clients. I was under
the impression that .mp4 is cross-platform, and viewable by everybody.
But occasionally, I get a message from my direct client that his agency
or corporate client "can't watch the movie."

This is the point where I would like to say, "That's not my problem."
But, my clients think I'm such a genius that I should be able to
remotely troubleshoot their issue.

The workaround is often to make them a WMV. I hate WMV, for the record.
But, it's an extra step, and I charge by the hour. So, what the heck; I
make the WMVs and bite my lip.

So this may be a Q for the Windows people… But, shouldn't anybody be
able to play an .mp4?

Unless they're on a 386, or some other quaint computer?

If anybody should have this capability, what are they likely doing
wrong?

Note that with corporate clients, they often can't install software. So,
telling them to get VLC, etc. could be pointless.

Thoughts?

TIA,
Jim C.



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