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Subject: Re: [AE] Creative Cloud Updaters don't work
From: Steve Oakley <steveo@practicali.com>
In-Reply-To: <list-5051215@media-motion.tv>
Date: Thu, 25 Apr 2013 10:27:53 -0500
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Message-Id: <4EF61D96-B14B-40E9-9309-B20AFFD6A54E@practicali.com>
References: <list-5051215@media-motion.tv>
To: "After Effects Mail List" <AE-List@media-motion.tv>

you ran the clean up script set to scorched earth mode ?

w/o getting into the particulars when I was doing a lot of installs / =
uninstalls on a machine and it got wonky, that always worked. did you =
try running it twice ?

well if the clean up script isn't working...

try doing a finder search for  CS5, CS5.5 and CS6 and turn on ( hit plus =
sign ) System Files are included

this will turn up any last stray bits of the installs, drag them off to =
the trash and empty.

a lot of those files are in System HD/library/application support/Adobe  =
and users/your user name/library/application support and user prefs =
folder. if library folders aren't visible, google how to enable their =
visibility. its a single command line thing to copy and paste to enable =
them in 10.8

another question - where the apps install onto the system drive ? or =
another location  ? and do you possibly have a dual boot setup ?

S

On Apr 25, 2013, at 10:15 AM, Benny Christensen =
<bennychristensen@me.com> wrote:

> Did that. Doesn't work.
>=20
> Thanks.
>=20
> Benny Christensen
> Producers Playhouse
> Oklahoma City
> 405-858-0700
>=20
> "To be is to do"--Socrates
> "To do is to be"--Jean-Paul Sartre
> "Do be do be do"--Frank Sinatra
>=20
>=20
>=20
>=20
>=20
>=20
>=20
> On Apr 25, 2013, at 10:08 AM, Steve Oakley wrote:
>=20
>> you can't just trash your apps. they have to be properly uninstalled =
because the uninstall process updates local housekeeping files on the =
apps status and removes a lot of other files.
>>=20
>> google "adobe cleanup script"
>>=20
>> go get it. run it and follow the in app directions.  this removes not =
just the apps, but the housekeeping files too. consider it the nukular =
deinstall. then reinstall apps.
>>=20
>> honestly with the local .DMG install file its pretty fast and =
painless, especially with SSD :)
>>=20
>> if you had CS6 installed from DVD / .DMG on the machine and switched =
to cloud  ... lets just say sometimes @!#t happens and the clean up =
script should get you going.
>>=20
>> the cloud installers do really work.
>>=20
>> S
>>=20
>> On Apr 25, 2013, at 8:27 AM, Benny Christensen =
<bennychristensen@me.com> wrote:
>>=20
>>> I have all over this for the past few (wasted) days since signing up =
for the Creative Cloud.=20
>>>=20
>>> None of the updaters work. NONE OF THEM WORK!!!!
>>>=20
>>> There are postings all over describing the errors and the best Adobe =
can come up with is to trash all my apps and start over. Are you kidding =
me?
>>>=20
>>> I accidentally did that and the updaters still don't work. THEY =
STILL DON"T WORK!!
>>>=20
>>> If it is not ready for the real world they shouldn't be trying to =
force it down our throats.
>>>=20
>>> I'm ranting because this is wasting way too much of my time. =
AAAAARRRRGGGGHHHHH!!!!!
>>>=20
>>> Benny Christensen
>>> Producers Playhouse
>>> Oklahoma City
>>> +---End of message---+
>>> To unsubscribe send any message to <ae-list-off@media-motion.tv>
>>=20
>>=20
>> +---End of message---+
>> To unsubscribe send any message to <ae-list-off@media-motion.tv>
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>=20
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