Mailing List AE-List@media-motion.tv ? Message #48677
From: Steve Oakley <steveo@practicali.com>
Subject: Re: [AE] Creative Cloud Updaters don't work
Date: Thu, 25 Apr 2013 10:27:53 -0500
To: After Effects Mail List <AE-List@media-motion.tv>
you ran the clean up script set to scorched earth mode ?

w/o getting into the particulars when I was doing a lot of installs / uninstalls on a machine and it got wonky, that always worked. did you try running it twice ?

well if the clean up script isn't working...

try doing a finder search for  CS5, CS5.5 and CS6 and turn on ( hit plus sign ) System Files are included

this will turn up any last stray bits of the installs, drag them off to the trash and empty.

a lot of those files are in System HD/library/application support/Adobe  and users/your user name/library/application support and user prefs folder. if library folders aren't visible, google how to enable their visibility. its a single command line thing to copy and paste to enable them in 10.8

another question - where the apps install onto the system drive ? or another location  ? and do you possibly have a dual boot setup ?

S

On Apr 25, 2013, at 10:15 AM, Benny Christensen <bennychristensen@me.com> wrote:

> Did that. Doesn't work.
>
> Thanks.
>
> Benny Christensen
> Producers Playhouse
> Oklahoma City
> 405-858-0700
>
> "To be is to do"--Socrates
> "To do is to be"--Jean-Paul Sartre
> "Do be do be do"--Frank Sinatra
>
>
>
>
>
>
>
> On Apr 25, 2013, at 10:08 AM, Steve Oakley wrote:
>
>> you can't just trash your apps. they have to be properly uninstalled because the uninstall process updates local housekeeping files on the apps status and removes a lot of other files.
>>
>> google "adobe cleanup script"
>>
>> go get it. run it and follow the in app directions.  this removes not just the apps, but the housekeeping files too. consider it the nukular deinstall. then reinstall apps.
>>
>> honestly with the local .DMG install file its pretty fast and painless, especially with SSD :)
>>
>> if you had CS6 installed from DVD / .DMG on the machine and switched to cloud  ... lets just say sometimes @!#t happens and the clean up script should get you going.
>>
>> the cloud installers do really work.
>>
>> S
>>
>> On Apr 25, 2013, at 8:27 AM, Benny Christensen <bennychristensen@me.com> wrote:
>>
>>> I have all over this for the past few (wasted) days since signing up for the Creative Cloud.
>>>
>>> None of the updaters work. NONE OF THEM WORK!!!!
>>>
>>> There are postings all over describing the errors and the best Adobe can come up with is to trash all my apps and start over. Are you kidding me?
>>>
>>> I accidentally did that and the updaters still don't work. THEY STILL DON"T WORK!!
>>>
>>> If it is not ready for the real world they shouldn't be trying to force it down our throats.
>>>
>>> I'm ranting because this is wasting way too much of my time. AAAAARRRRGGGGHHHHH!!!!!
>>>
>>> Benny Christensen
>>> Producers Playhouse
>>> Oklahoma City
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>>
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