Mailing List AE-List@media-motion.tv ? Message #48685
From: Jim Curtis <jpcurtis@me.com>
Subject: Re: [AE] Creative Cloud Updaters don't work
Date: Thu, 25 Apr 2013 14:45:21 -0500
To: After Effects Mail List <AE-List@media-motion.tv>
Yes, due to Murphy's Law, it's likely to go haywire at the worst possible moment.

Have you heard this joke of a service that Pace / iLok offers called "Zero Downtime?"  When you read the fine print, you realize that zero doesn't mean what it used to.  It means something decidedly non-zero.  I hate that company.




On Apr 25, 2013, at 2:36 PM, Robert W. Walker wrote:

> This is the sort of thing that scares the crap out of me with regard to
> Cloud.
>
> Robert W. Walker
> Los Angeles
>
>
>> -------- Original Message --------
>> Subject: Re: [AE] Creative Cloud Updaters don't work
>> From: Jim Curtis <jpcurtis@me.com>
>> Date: Thu, April 25, 2013 2:58 pm
>> To: "After Effects Mail List" <AE-List@media-motion.tv>
>>
>>
>> I can't help, but I can attest that the cleaner tool and uninstall functions leave plenty of Adobe files on your system.  In the past, when I had just one CS suite installed, and ran uninstall and the cleaner scripts, I'd do an EasyFind for "Adobe," and would locate over 30 files with "adobe" in the name.
>>
>> And I would expect that authorization files don't have "adobe" in the name, and likely invisible, to make them harder to crack.
>>
>> I think that's why a fresh OS install first is the only way to do a clean install of the apps.  You also should get the thirty day trial reset on a clean OS install.  That may at least allow you to finish your work until you get your authorization issues sussed.
>>
>>
>>
>>
>> On Apr 25, 2013, at 11:23 AM, Daniel Monro wrote:
>>
>>> Hey Benny,
>>>
>>> I went from C3 to CS6 on this machine, with iterations of all builds. I had those same remnants that the adobe cleaner didn't get, too. I gathered them up manually and burned them to a disc and then deleted all of them. Never gave me trouble and I've never needed that disc....
>>>
>>> For what its worth.
>>>
>>> Good luck,
>>> D
>>>
>>>
>>> On ThursdayApr 252013, at 11:50 AM, Benny Christensen <bennychristensen@me.com> wrote:
>>>
>>>> I have bits of Adobe stuff in my Library going back to CS3. Who starts every update with a virgin system and hard drive? I still have working versions of CS5.5 apps because until recently I CS6 wouldn't run all of the plugins I have.
>>>>
>>>> I would give the error codes, but I have already read the dozens of related threads on the Adobe and Google search sites. Some of these errors go back to CS5 updates. None of them have provided a cure beyond erasing everything and starting over, which still doesn't work. That just results in a different error code. Plus, it takes forever to download and install all this stuff, and I have a dual T1 connection. FOREVER.
>>>>
>>>> I have tried this on a fairly new Macbook Pro and my main MacPro computer. Same deal.
>>>>
>>>> Look, I am no fan of the cloud because of exactly this kind of BS. Adobe isn't doing me any favors. I don't owe them anything. They sell (rent) me tools and I use them to make money. When their delivery mechanism is as buggy as this, they deserve to answer for it.
>>>>
>>>> I've been using Photoshop & After Effects since the early 90's. If there was a better alternative I would use them and forget about Adobe.
>>>>
>>>> Extremely frustrated today.
>>>>
>>>> Benny Christensen
>>>> Producers Playhouse
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On Apr 25, 2013, at 10:27 AM, Steve Oakley wrote:
>>>>
>>>>> you ran the clean up script set to scorched earth mode ?
>>>>>
>>>>> w/o getting into the particulars when I was doing a lot of installs / uninstalls on a machine and it got wonky, that always worked. did you try running it twice ?
>>>>>
>>>>> well if the clean up script isn't working...
>>>>>
>>>>> try doing a finder search for  CS5, CS5.5 and CS6 and turn on ( hit plus sign ) System Files are included
>>>>>
>>>>> this will turn up any last stray bits of the installs, drag them off to the trash and empty.
>>>>>
>>>>> a lot of those files are in System HD/library/application support/Adobe  and users/your user name/library/application support and user prefs folder. if library folders aren't visible, google how to enable their visibility. its a single command line thing to copy and paste to enable them in 10.8
>>>>>
>>>>> another question - where the apps install onto the system drive ? or another location  ? and do you possibly have a dual boot setup ?
>>>>>
>>>>> S
>>>>>
>>>>> On Apr 25, 2013, at 10:15 AM, Benny Christensen <bennychristensen@me.com> wrote:
>>>>>
>>>>>> Did that. Doesn't work.
>>>>>>
>>>>>> Thanks.
>>>>>>
>>>>>> Benny Christensen
>>>>>> Producers Playhouse
>>>>>> Oklahoma City
>>>>>> 405-858-0700
>>>>>>
>>>>>> "To be is to do"--Socrates
>>>>>> "To do is to be"--Jean-Paul Sartre
>>>>>> "Do be do be do"--Frank Sinatra
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Apr 25, 2013, at 10:08 AM, Steve Oakley wrote:
>>>>>>
>>>>>>> you can't just trash your apps. they have to be properly uninstalled because the uninstall process updates local housekeeping files on the apps status and removes a lot of other files.
>>>>>>>
>>>>>>> google "adobe cleanup script"
>>>>>>>
>>>>>>> go get it. run it and follow the in app directions.  this removes not just the apps, but the housekeeping files too. consider it the nukular deinstall. then reinstall apps.
>>>>>>>
>>>>>>> honestly with the local .DMG install file its pretty fast and painless, especially with SSD :)
>>>>>>>
>>>>>>> if you had CS6 installed from DVD / .DMG on the machine and switched to cloud  ... lets just say sometimes @!#t happens and the clean up script should get you going.
>>>>>>>
>>>>>>> the cloud installers do really work.
>>>>>>>
>>>>>>> S
>>>>>>>
>>>>>>> On Apr 25, 2013, at 8:27 AM, Benny Christensen <bennychristensen@me.com> wrote:
>>>>>>>
>>>>>>>> I have all over this for the past few (wasted) days since signing up for the Creative Cloud.
>>>>>>>>
>>>>>>>> None of the updaters work. NONE OF THEM WORK!!!!
>>>>>>>>
>>>>>>>> There are postings all over describing the errors and the best Adobe can come up with is to trash all my apps and start over. Are you kidding me?
>>>>>>>>
>>>>>>>> I accidentally did that and the updaters still don't work. THEY STILL DON"T WORK!!
>>>>>>>>
>>>>>>>> If it is not ready for the real world they shouldn't be trying to force it down our throats.
>>>>>>>>
>>>>>>>> I'm ranting because this is wasting way too much of my time. AAAAARRRRGGGGHHHHH!!!!!
>>>>>>>>
>>>>>>>> Benny Christensen
>>>>>>>> Producers Playhouse
>>>>>>>> Oklahoma City
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