Return-Path: Received: from nk11p04mm-asmtp001.mac.com ([17.158.236.236] verified) by media-motion.tv (CommuniGate Pro SMTP 4.2.10) with ESMTP id 5052275 for AE-List@media-motion.tv; Fri, 26 Apr 2013 17:06:14 +0200 Received: from 66.49.40.101.nw.nuvox.net (66.49.40.101.nw.nuvox.net [66.49.40.101]) by nk11p04mm-asmtp001.mac.com (Oracle Communications Messaging Server 7u4-26.01(7.0.4.26.0) 64bit (built Jul 13 2012)) with ESMTPSA id <0MLV001T8BNUA240@nk11p04mm-asmtp001.mac.com> for AE-List@media-motion.tv; Fri, 26 Apr 2013 15:14:21 +0000 (GMT) X-Proofpoint-Virus-Version: vendor=fsecure engine=2.50.10432:5.10.8626,1.0.431,0.0.0000 definitions=2013-04-26_05:2013-04-26,2013-04-26,1970-01-01 signatures=0 X-Proofpoint-Spam-Details: rule=notspam policy=default score=0 spamscore=0 ipscore=0 suspectscore=2 phishscore=0 bulkscore=0 adultscore=0 classifier=spam adjust=0 reason=mlx scancount=1 engine=6.0.2-1302030000 definitions=main-1304260120 Subject: Re: [AE] Creative Cloud Updaters don't work MIME-version: 1.0 (Apple Message framework v1283) Content-type: multipart/alternative; boundary="Apple-Mail=_C9368B3E-A504-48D2-8447-E7E81D5C7C46" From: Benny Christensen In-reply-to: Date: Fri, 26 Apr 2013 10:14:20 -0500 Message-id: References: To: After Effects Mail List X-Mailer: Apple Mail (2.1283) --Apple-Mail=_C9368B3E-A504-48D2-8447-E7E81D5C7C46 Content-Transfer-Encoding: quoted-printable Content-Type: text/plain; charset=iso-8859-1 I also tried running an update on Photoshop through the update option in = the Help menu. No love. Same error. U44M1I210. Benny Christensen Producers Playhouse Oklahoma City 405-858-0700 "There is only one thing that can kill the Movies, and that is = education." - Will Rogers On Apr 26, 2013, at 9:48 AM, Benny Christensen wrote: > Here's an update. >=20 > I never use cracked software. >=20 > I was connected to someone at Adobe who offered a few suggestions = which helped but did not fix the problem. Mainly, manually downloading = updates and installing them. >=20 > I went back in my Library/Application Support/Adobe folder and trashed = everything that was older than a year and did not apply to an existing = app that I need to keep working (AE & Photoshop CS5.5). I also trashed = the preferences I could find. >=20 > I also uninstalled every old Adobe app that I don't use. Again, = everything except AE & Photoshop CS5.5. FYI, the Uninstaller didn't = actually uninstall all the apps. I had to manually trash most of them. >=20 > Then when I opened the Adobe Application Manager it magically changed = from showing apps that needed updates to all the apps needing to be = installed. >=20 > Then I was able to install everything, although I had to manually = update all CS6 programs. >=20 > That took all day yesterday and all night. >=20 > So now, I have all of the apps I need except Illustrator which = installed, but errors out in the Adobe Application Manager. And the = Adobe Media Encoder which installed with Premiere Pro but crashes = without actually running every time I try to run it. >=20 > Immediately, it said that I needed to update most of the apps. Great. = I tried to update photoshop and got the same error I had been getting = before.=20 >=20 > So here I am. Working, but the problem still isn't actually fixed. >=20 > Benny Christensen > Producers Playhouse > Oklahoma City > 405-858-0700 >=20 > "Just because some of us can read and write and do a little math, that = doesn't mean we deserve to conquer the Universe." - Kurt Vonnegut >=20 > On Apr 26, 2013, at 8:35 AM, patrick Siemer wrote: >=20 >> Don't take it personally, but I think a good thing to ask is... >> Has there ever been a cracked version of any adobe software on the = drive in question?=20 >> I struggled with a friend's computer until he told me he had tried a = cracked version of cs6 and failed. Sure enough, his hosts file was = blocking a ton of adobe adresses. >> Check your hosts file, in case it is blocking any adobe addresses. >> I am not accusing, just offering up a possible option to explore. >> if not, use the Brute Force Method. erase everything and re-install >> good luck. >>=20 >> patrick siemer >> tapeandglue.com >>=20 >> On Apr 25, 2013, at 8:26 AM, mylenium@mylenium.de wrote: >>=20 >>> It would help if you provided some "real" info liek the exact error = codes of the updater and some system info. We also have this wonderful = place to ask questions and it's regularly moinitored by qualified Adobe = employees...: >>> =20 >>> http://forums.adobe.com/community/download_install_setup >>> =20 >>> Mylenium >>> =20 >>> [Pour Myl=E8ne, ange sur terre]=20 >>> -----------------------------------------=20 >>> www.mylenium.de >>>=20 >>> > Benny Christensen hat am 25. April 2013 = um 17:15 geschrieben:=20 >>> >=20 >>> >=20 >>> > Did that. Doesn't work.=20 >>> >=20 >>> > Thanks.=20 >>> >=20 >>> > Benny Christensen=20 >>> > Producers Playhouse=20 >>> > Oklahoma City=20 >>> > 405-858-0700=20 >>> >=20 >>> > "To be is to do"--Socrates=20 >>> > "To do is to be"--Jean-Paul Sartre=20 >>> > "Do be do be do"--Frank Sinatra=20 >>> >=20 >>> >=20 >>> >=20 >>> >=20 >>> >=20 >>> >=20 >>> >=20 >>> > On Apr 25, 2013, at 10:08 AM, Steve Oakley wrote:=20 >>> >=20 >>> > > you can't just trash your apps. they have to be properly = uninstalled because the uninstall process updates local housekeeping = files on the apps status and removes a lot of other files.=20 >>> > >=20 >>> > > google "adobe cleanup script"=20 >>> > >=20 >>> > > go get it. run it and follow the in app directions. this removes = not just the apps, but the housekeeping files too. consider it the = nukular deinstall. then reinstall apps.=20 >>> > >=20 >>> > > honestly with the local .DMG install file its pretty fast and = painless, especially with SSD :)=20 >>> > >=20 >>> > > if you had CS6 installed from DVD / .DMG on the machine and = switched to cloud ... lets just say sometimes @!#t happens and the clean = up script should get you going.=20 >>> > >=20 >>> > > the cloud installers do really work.=20 >>> > >=20 >>> > > S=20 >>> > >=20 >>> > > On Apr 25, 2013, at 8:27 AM, Benny Christensen = wrote:=20 >>> > >=20 >>> > >> I have all over this for the past few (wasted) days since = signing up for the Creative Cloud.=20 >>> > >>=20 >>> > >> None of the updaters work. NONE OF THEM WORK!!!!=20 >>> > >>=20 >>> > >> There are postings all over describing the errors and the best = Adobe can come up with is to trash all my apps and start over. Are you = kidding me?=20 >>> > >>=20 >>> > >> I accidentally did that and the updaters still don't work. THEY = STILL DON"T WORK!!=20 >>> > >>=20 >>> > >> If it is not ready for the real world they shouldn't be trying = to force it down our throats.=20 >>> > >>=20 >>> > >> I'm ranting because this is wasting way too much of my time. = AAAAARRRRGGGGHHHHH!!!!!=20 >>> > >>=20 >>> > >> Benny Christensen=20 >>> > >> Producers Playhouse=20 >>> > >> Oklahoma City=20 >>> > >> +---End of message---+=20 >>> > >> To unsubscribe send any message to = =20 >>> > >=20 >>> > >=20 >>> > > +---End of message---+=20 >>> > > To unsubscribe send any message to =20= >>> >=20 >>> >=20 >>> > +---End of message---+=20 >>> > To unsubscribe send any message to >>=20 >=20 --Apple-Mail=_C9368B3E-A504-48D2-8447-E7E81D5C7C46 Content-Transfer-Encoding: quoted-printable Content-Type: text/html; charset=iso-8859-1 I = also tried running an update on Photoshop through the update option in = the Help menu.

No love. Same error. = U44M1I210.


Benny = Christensen
Producers Playhouse
Oklahoma = City
405-858-0700
=

"There is only one = thing that can kill the Movies, and that is education." - Will = Rogers





On Apr 26, 2013, at 9:48 AM, Benny Christensen = wrote:

Here's an = update.

I never use cracked = software.

I was connected to someone at Adobe who = offered a few suggestions which helped but did not fix the problem. = Mainly, manually downloading updates and installing = them.

I went back in my Library/Application = Support/Adobe folder and trashed everything that was older than a year = and did not apply to an existing app that I need to keep working (AE = & Photoshop CS5.5). I also trashed the preferences I could = find.

I also uninstalled every old Adobe app = that I don't use. Again, everything except AE & Photoshop = CS5.5. FYI, the Uninstaller didn't actually uninstall all the apps. I = had to manually trash most of them.

Then when I = opened the Adobe Application Manager it magically changed from showing = apps that needed updates to all the apps needing to be = installed.

Then I was able to install = everything, although I had to manually update all CS6 = programs.

That took all day yesterday and all = night.

So now, I have all of the apps I need = except Illustrator which installed, but errors out in the Adobe = Application Manager. And the Adobe Media Encoder which installed with = Premiere Pro but crashes without actually running every time I try to = run it.

Immediately, it said that I needed to = update most of the apps. Great. I tried to update photoshop and got the = same error I had been getting before. 

So = here I am. Working, but the problem still isn't actually = fixed.

Benny = Christensen
Producers Playhouse
Oklahoma = City
405-858-0700

"Just= because some of us can read and write and do a little math, that = doesn't mean we deserve to conquer the Universe." - Kurt = Vonnegut

On Apr 26, 2013, at 8:35 AM, patrick Siemer = wrote:

Don't take it = personally, but I  think a good thing to ask is...
Has there ever been a cracked version of any = adobe software on  the drive in question? 
I struggled with a friend's computer until = he told me he had tried a cracked version of cs6 and failed.  Sure = enough, his hosts file was blocking a ton of adobe adresses.
Check your hosts file, in case it is = blocking any adobe addresses.
I am not = accusing, just offering up a possible option to = explore.
if not, use the = Brute Force Method. erase everything and = re-install
good luck.
patrick siemer

On Apr 25, 2013, = at 8:26 AM, mylenium@mylenium.de = wrote:

=20 =20 =20 =20
It would help if you provided some "real" info liek the exact error = codes of the updater and some system info. We also have this wonderful = place to ask questions and it's regularly moinitored by qualified Adobe = employees...:
=20
 
=20 =20
 
=20
Mylenium
=20
 
=20
[Pour Myl=E8ne, ange sur terre]
-----------------------------------------
www.mylenium.de
=20

> Benny Christensen <bennychristensen@me.com> = hat am 25. April 2013 um 17:15 geschrieben:
>=20
>=20
> Did that. Doesn't work.
>=20
> Thanks.
>=20
> Benny Christensen
> Producers Playhouse
> Oklahoma City
> 405-858-0700
>=20
> "To be is to do"--Socrates
> "To do is to be"--Jean-Paul Sartre
> "Do be do be do"--Frank Sinatra
>=20
>=20
>=20
>=20
>=20
>=20
>=20
> On Apr 25, 2013, at 10:08 AM, Steve Oakley wrote:
>=20
> > you can't just trash your apps. they have to be = properly uninstalled because the uninstall process updates local = housekeeping files on the apps status and removes a lot of other files.
> >=20
> > google "adobe cleanup script"
> >=20
> > go get it. run it and follow the in app directions. = this removes not just the apps, but the housekeeping files too. consider = it the nukular deinstall. then reinstall apps.
> >=20
> > honestly with the local .DMG install file its pretty = fast and painless, especially with SSD :)
> >=20
> > if you had CS6 installed from DVD / .DMG on the machine = and switched to cloud ... lets just say sometimes @!#t happens and the = clean up script should get you going.
> >=20
> > the cloud installers do really work.
> >=20
> > S
> >=20
> > On Apr 25, 2013, at 8:27 AM, Benny Christensen <bennychristensen@me.com> = wrote:
> >=20
> >> I have all over this for the past few (wasted) days = since signing up for the Creative Cloud.=20
> >>=20
> >> None of the updaters work. NONE OF THEM WORK!!!!
> >>=20
> >> There are postings all over describing the errors = and the best Adobe can come up with is to trash all my apps and start = over. Are you kidding me?
> >>=20
> >> I accidentally did that and the updaters still = don't work. THEY STILL DON"T WORK!!
> >>=20
> >> If it is not ready for the real world they = shouldn't be trying to force it down our throats.
> >>=20
> >> I'm ranting because this is wasting way too much of = my time. AAAAARRRRGGGGHHHHH!!!!!
> >>=20
> >> Benny Christensen
> >> Producers Playhouse
> >> Oklahoma City
> >> +---End of message---+
> >> To unsubscribe send any message to <ae-list-off@media-motion.tv>
> >=20
> >=20
> > +---End of message---+
> > To unsubscribe send any message to <ae-list-off@media-motion.tv>
>=20
>=20
> +---End of message---+
> To unsubscribe send any message to <ae-list-off@media-motion.tv>
=20 =



= --Apple-Mail=_C9368B3E-A504-48D2-8447-E7E81D5C7C46--