Return-Path: Received: from [208.97.132.202] (HELO homiemail-a7.g.dreamhost.com) by media-motion.tv (CommuniGate Pro SMTP 4.2.10) with ESMTP id 5052406 for AE-List@media-motion.tv; Fri, 26 Apr 2013 19:13:31 +0200 Received: from homiemail-a7.g.dreamhost.com (localhost [127.0.0.1]) by homiemail-a7.g.dreamhost.com (Postfix) with ESMTP id B7E8925C06B for ; Fri, 26 Apr 2013 10:21:55 -0700 (PDT) DomainKey-Signature: a=rsa-sha1; c=nofws; d=influxx.com; h=mime-version :in-reply-to:references:content-type:message-id :content-transfer-encoding:from:subject:date:to; q=dns; s= influxx.com; b=JSKTo37XpXhdvxQyBtH9IA14rNbASGOonYdKt/0FsOPAI6DeL 7/RhFLx92m77Hq+y5wtsfXE5lvOzjO4X1TGFBq/XRpmexV1nAYH7xnTh2pXLYpMN z+kz724PeSGY6ziFLLImkrGzBX11jdncmF8Pbfk2fS5+uBK2bWBcISPPNo= DKIM-Signature: v=1; a=rsa-sha1; c=relaxed; d=influxx.com; h= mime-version:in-reply-to:references:content-type:message-id :content-transfer-encoding:from:subject:date:to; s=influxx.com; bh=fii6Dm2fJ6gV7VBoV+rSD8iKRgs=; b=vw8DeJvXfcnm3u0HylRuNP3qkkC1 Gk+3E8b7Vq6Hoq2TE8yQ1hFQgv666qoLliWM+eE7N38gSXZ9RwUyNVEKiod4p5IR fi3irkTRLwJfo3/+qPIDQhXi4XkzDoQWZNmVrRhE75xoICZ9tqtd+mT/TY9h79Qz r3uAhyf3vAsJZF8= Received: from [192.168.0.16] (cpe-67-49-67-245.socal.res.rr.com [67.49.67.245]) (Authenticated sender: adam@influxx.com) by homiemail-a7.g.dreamhost.com (Postfix) with ESMTPA id 8847925C06A for ; Fri, 26 Apr 2013 10:21:55 -0700 (PDT) Mime-Version: 1.0 (Apple Message framework v753.1) In-Reply-To: References: Content-Type: text/plain; charset=ISO-8859-1; delsp=yes; format=flowed Message-Id: Content-Transfer-Encoding: quoted-printable From: adam mercado Subject: Re: [AE] Creative Cloud Updaters don't work Date: Fri, 26 Apr 2013 10:21:55 -0700 To: "After Effects Mail List" X-Mailer: Apple Mail (2.753.1) I recently went through this, and it was a painful week of talking to =20= one of Adobes Indian representatives. I was so incensed I wrote a =20 lengthy blog post to get all my grumbles off my chest about Adobe's =20 waning attention to customer support. Not to make this into an Adobe-=20 bashing session or anything.... anyhow, eventually found a really simple cure to my personal woes in =20 the form of a FLEXnet file needing to be deleted, this is the =20 licensing system, and no its not labelled Adobe anywhere if you were =20 to be searching for that keyword Adam Mercado Influxx Media Production Fullerton, CA Moving Images. For Business 714=B0928=B09896 http://www.influxx.com http://www.twitter.com/influxx http://www.linkedin.com/in/influxx http://influxx.tumblr.com/archive http://www.flickr.com/photos/influxx On Apr 25, 2013, at 11:58 AM, Jim Curtis wrote: > I can't help, but I can attest that the cleaner tool and uninstall =20 > functions leave plenty of Adobe files on your system. In the past, =20= > when I had just one CS suite installed, and ran uninstall and the =20 > cleaner scripts, I'd do an EasyFind for "Adobe," and would locate =20 > over 30 files with "adobe" in the name. > > And I would expect that authorization files don't have "adobe" in =20 > the name, and likely invisible, to make them harder to crack. > > I think that's why a fresh OS install first is the only way to do a =20= > clean install of the apps. You also should get the thirty day =20 > trial reset on a clean OS install. That may at least allow you to =20 > finish your work until you get your authorization issues sussed. > > > > > On Apr 25, 2013, at 11:23 AM, Daniel Monro wrote: > >> Hey Benny, >> >> I went from C3 to CS6 on this machine, with iterations of all =20 >> builds. I had those same remnants that the adobe cleaner didn't =20 >> get, too. I gathered them up manually and burned them to a disc =20 >> and then deleted all of them. Never gave me trouble and I've never =20= >> needed that disc.... >> >> For what its worth. >> >> Good luck, >> D >> >> >> On ThursdayApr 252013, at 11:50 AM, Benny Christensen =20 >> wrote: >> >>> I have bits of Adobe stuff in my Library going back to CS3. Who =20 >>> starts every update with a virgin system and hard drive? I still =20 >>> have working versions of CS5.5 apps because until recently I CS6 =20 >>> wouldn't run all of the plugins I have. >>> >>> I would give the error codes, but I have already read the dozens =20 >>> of related threads on the Adobe and Google search sites. Some of =20 >>> these errors go back to CS5 updates. None of them have provided a =20= >>> cure beyond erasing everything and starting over, which still =20 >>> doesn't work. That just results in a different error code. Plus, =20 >>> it takes forever to download and install all this stuff, and I =20 >>> have a dual T1 connection. FOREVER. >>> >>> I have tried this on a fairly new Macbook Pro and my main MacPro =20 >>> computer. Same deal. >>> >>> Look, I am no fan of the cloud because of exactly this kind of =20 >>> BS. Adobe isn't doing me any favors. I don't owe them anything. =20 >>> They sell (rent) me tools and I use them to make money. When =20 >>> their delivery mechanism is as buggy as this, they deserve to =20 >>> answer for it. >>> >>> I've been using Photoshop & After Effects since the early 90's. =20 >>> If there was a better alternative I would use them and forget =20 >>> about Adobe. >>> >>> Extremely frustrated today. >>> >>> Benny Christensen >>> Producers Playhouse >>> >>> >>> >>> >>> >>> >>> >>> On Apr 25, 2013, at 10:27 AM, Steve Oakley wrote: >>> >>>> you ran the clean up script set to scorched earth mode ? >>>> >>>> w/o getting into the particulars when I was doing a lot of =20 >>>> installs / uninstalls on a machine and it got wonky, that always =20= >>>> worked. did you try running it twice ? >>>> >>>> well if the clean up script isn't working... >>>> >>>> try doing a finder search for CS5, CS5.5 and CS6 and turn on =20 >>>> ( hit plus sign ) System Files are included >>>> >>>> this will turn up any last stray bits of the installs, drag them =20= >>>> off to the trash and empty. >>>> >>>> a lot of those files are in System HD/library/application =20 >>>> support/Adobe and users/your user name/library/application =20 >>>> support and user prefs folder. if library folders aren't =20 >>>> visible, google how to enable their visibility. its a single =20 >>>> command line thing to copy and paste to enable them in 10.8 >>>> >>>> another question - where the apps install onto the system =20 >>>> drive ? or another location ? and do you possibly have a dual =20 >>>> boot setup ? >>>> >>>> S >>>> >>>> On Apr 25, 2013, at 10:15 AM, Benny Christensen =20 >>>> wrote: >>>> >>>>> Did that. Doesn't work. >>>>> >>>>> Thanks. >>>>> >>>>> Benny Christensen >>>>> Producers Playhouse >>>>> Oklahoma City >>>>> 405-858-0700 >>>>> >>>>> "To be is to do"--Socrates >>>>> "To do is to be"--Jean-Paul Sartre >>>>> "Do be do be do"--Frank Sinatra >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> On Apr 25, 2013, at 10:08 AM, Steve Oakley wrote: >>>>> >>>>>> you can't just trash your apps. they have to be properly =20 >>>>>> uninstalled because the uninstall process updates local =20 >>>>>> housekeeping files on the apps status and removes a lot of =20 >>>>>> other files. >>>>>> >>>>>> google "adobe cleanup script" >>>>>> >>>>>> go get it. run it and follow the in app directions. this =20 >>>>>> removes not just the apps, but the housekeeping files too. =20 >>>>>> consider it the nukular deinstall. then reinstall apps. >>>>>> >>>>>> honestly with the local .DMG install file its pretty fast and =20 >>>>>> painless, especially with SSD :) >>>>>> >>>>>> if you had CS6 installed from DVD / .DMG on the machine and =20 >>>>>> switched to cloud ... lets just say sometimes @!#t happens =20 >>>>>> and the clean up script should get you going. >>>>>> >>>>>> the cloud installers do really work. >>>>>> >>>>>> S >>>>>> >>>>>> On Apr 25, 2013, at 8:27 AM, Benny Christensen =20 >>>>>> wrote: >>>>>> >>>>>>> I have all over this for the past few (wasted) days since =20 >>>>>>> signing up for the Creative Cloud. >>>>>>> >>>>>>> None of the updaters work. NONE OF THEM WORK!!!! >>>>>>> >>>>>>> There are postings all over describing the errors and the =20 >>>>>>> best Adobe can come up with is to trash all my apps and start =20= >>>>>>> over. Are you kidding me? >>>>>>> >>>>>>> I accidentally did that and the updaters still don't work. =20 >>>>>>> THEY STILL DON"T WORK!! >>>>>>> >>>>>>> If it is not ready for the real world they shouldn't be =20 >>>>>>> trying to force it down our throats. >>>>>>> >>>>>>> I'm ranting because this is wasting way too much of my time. =20 >>>>>>> AAAAARRRRGGGGHHHHH!!!!! >>>>>>> >>>>>>> Benny Christensen >>>>>>> Producers Playhouse >>>>>>> Oklahoma City >>>>>>> +---End of message---+ >>>>>>> To unsubscribe send any message to >>>>>> >>>>>> >>>>>> +---End of message---+ >>>>>> To unsubscribe send any message to >>>>> >>>>> >>>>> +---End of message---+ >>>>> To unsubscribe send any message to >>>> >>>> >>>> +---End of message---+ >>>> To unsubscribe send any message to >>> >>> >>> +---End of message---+ >>> To unsubscribe send any message to >> >> >> +---End of message---+ >> To unsubscribe send any message to > > > +---End of message---+ > To unsubscribe send any message to