From: Todd Kopriva <kopriva@adobe.com>
To: "After Effects Mail List (AE-List@media-motion.tv)"
	<AE-List@media-motion.tv>
Date: Mon, 15 Jul 2013 16:31:02 -0700
Subject: delay when using menus or keyboard shortcuts in After Effects CC
 (12.0)
Thread-Topic: delay when using menus or keyboard shortcuts in After Effects
 CC (12.0)
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Here's what we know about the issue with slowness when clicking to open a m=
enu or when using a keyboard shortcut. (We're still digging, though, so it =
may turn out that some of this is incomplete or incorrect.)

Because of a change for After Effects CC (12.0) that shows the activated us=
er in the menus, After Effects is checking a file on disk each time that me=
nus are accessed. Because of the way that we implement keyboard shortcuts, =
this also means that the file is checked each time a keyboard shortcut is u=
sed.

On computers where disk access is slow (e.g., because the disk is slow, the=
 bus is slow, or something else is reading from the disk at the same time),=
 this simple check of a file can add a noticeable amount of time---maybe ha=
lf a second or even a couple of seconds in some cases.

We are in the process of fixing this. It is my hope (but not a promise) tha=
t we'll be able to have a good fix in place for the next update, which we'r=
e targeting for September.=20

In the meantime, here's how you should be able to mitigate the problem:
Make sure that your software is installed on the fastest disk that you have=
, preferably an SSD. If you don't have an SSD, then at least make sure that=
 your software (applications and OS) are not stored on the same drive from =
which you're reading footage or to which you're writing output files. And c=
ertainly don't run applications with high disk access (like WinZip or anti-=
virus software that intervenes at every disk access, just for a couple of e=
xamples) while you are working with After Effects. (BTW, this is all good a=
dvice for high performance even without this bug.)

If you make these changes and notice an improvement, let us know. Actually,=
 let us know either way so that we can collect more information.

So, how did this get past us? I think that it's because we tend to test on =
computers that are set up as I describe above, including tending to use SSD=
s and having our disk access spread across multiple disks. That said, we do=
 apologize for letting this get out and inconvenience you.


-------------------------------------------
Todd Kopriva
After Effects quality engineering
kopriva@adobe.com
206.675.7931
-------------------------------------------