Return-Path: Received: from gateway14.websitewelcome.com ([69.56.148.27] verified) by media-motion.tv (CommuniGate Pro SMTP 4.2.10) with ESMTP id 5175750 for AE-List@media-motion.tv; Wed, 14 Aug 2013 03:48:46 +0200 Received: by gateway14.websitewelcome.com (Postfix, from userid 5007) id 2DB67DED9537C; Tue, 13 Aug 2013 21:00:29 -0500 (CDT) Received: from gator3190.hostgator.com (gator3190.hostgator.com [198.57.247.154]) by gateway14.websitewelcome.com (Postfix) with ESMTP id 8C1F3DED924F0 for ; Tue, 13 Aug 2013 21:00:26 -0500 (CDT) Received: from [24.163.5.74] (port=61246 helo=jupiter) by gator3190.hostgator.com with esmtpa (Exim 4.80) (envelope-from ) id 1V9QO1-0001VQ-EG for AE-List@media-motion.tv; Tue, 13 Aug 2013 21:00:33 -0500 Reply-To: From: "Stephen van Vuuren" To: "'After Effects Mail List'" References: In-Reply-To: Subject: RE: [AE] Trapcode Suite serial problem Date: Tue, 13 Aug 2013 22:00:27 -0400 Organization: SV2 Studios Message-ID: <011301ce9892$0c8dcd70$25a96850$@com> MIME-Version: 1.0 Content-Type: text/plain; charset="us-ascii" Content-Transfer-Encoding: 7bit X-Mailer: Microsoft Office Outlook 12.0 Thread-Index: Ac6YkVcktj7n1dN9TYaG0pZCfD9OQwAAI5Jw Content-Language: en-us X-AntiAbuse: This header was added to track abuse, please include it with any abuse report X-AntiAbuse: Primary Hostname - gator3190.hostgator.com X-AntiAbuse: Original Domain - media-motion.tv X-AntiAbuse: Originator/Caller UID/GID - [47 12] / [47 12] X-AntiAbuse: Sender Address Domain - sv2studios.com X-BWhitelist: no X-Source: X-Source-Args: X-Source-Dir: X-Source-Sender: (jupiter) [24.163.5.74]:61246 X-Source-Auth: stephen@sv2studios.com X-Email-Count: 1 X-Source-Cap: c3RlcGhlbnY7c3RlcGhlbnY7Z2F0b3IzMTkwLmhvc3RnYXRvci5jb20= I've had this same problem as I have two sets - purchased and donated. My resolution has been a new OS install as I assumed it was some hidden code or file. stephen van vuuren 336.202.4777 http://www.insaturnsrings.com/ http://www.sv2dcp.com/ http://www.sv2studios.com/ A film is - or should be - more like music than like fiction. It should be a progression of moods and feelings. The theme, what's behind the emotion, the meaning, all that comes later. -Stanley Kubrick -----Original Message----- From: After Effects Mail List [mailto:AE-List@media-motion.tv] On Behalf Of Chris Zwar Sent: Tuesday, August 13, 2013 9:55 PM To: After Effects Mail List Subject: [AE] Trapcode Suite serial problem Hi, We're having issues installing the latest Trapcode suite, I will contact Red Giant too but thought I might get a quicker responser here. The place I'm working at is setting up a new motion studio, they've recently bought 4 new iMacs. Initially they purchased 2 full Trapcode Suites which eventually got installed on all 4 machines as various projects and freelancers moved around. This obviously caused conflicts with serial numbers so yesterday they purchased another 2 full trapcode suites. So now we have 4 Macs and 4 full trapcode suite licenses. The problem is that no matter what we try - including using the Red Giant un-installer - we can't seem to get a unique license on each machine, we keep getting the message 'machine xx has the same serial number. Please re-install etc etc'. We've done that and we're definitely installing a unique serial number on each machine but it doesn't seem to be overwriting the old one. Any suggestions? -Chris +---End of message---+ To unsubscribe send any message to