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| Yes, thanks to everyone who replied. Red Giant contacted me very promptly and pointed me towards a bunch of preference files to delete. I trashed them and re-installed and everything is working fine now. I was interested to note that the Red Giant / Trapcode preference files are plain text and include the serial number, it was easy to see that some plugins were still listed as either 'demo' or with the wrong serial number even after running the installer with a new number, or running the Red Giant un-installer. But all is good now :-) -Chri -----Original Message----- From: Lloyd Alvarez [mailto:lists@aescripts.com] Sent: Thursday, August 15, 2013 09:10 AM To: 'After Effects Mail List' Subject: Re: [AE] Trapcode Suite serial problem Have you not been able to get help from Red Giant yet? Running a software company myself I would highly advise you contact them directly as they'll be in the best position to help you. Cheers Lloyd On Wednesday, August 14, 2013, Rick wrote: > You might want to try digging through the registry for any Trapcode/Red > Giant entries before reinstalling and delete everything you find. That > solved the same problem I had when moving BCC8 AE around on workstations. > > Rick Emery > www.rickemery.com > ------------------------------ > *From:* Jim Curtis <jpcurtis@me.com <javascript:_e({}, 'cvml', > 'jpcurtis@me.com');>> > *To:* After Effects Mail List <AE-List@media-motion.tv <javascript:_e({}, > 'cvml', 'AE-List@media-motion.tv');>> > *Sent:* Tuesday, August 13, 2013 10:15 PM > *Subject:* Re: [AE] Trapcode Suite serial problem > > Some software authorizations are stored in an invisible file with an > inscrutable name. > > Some software with a trial mode installs a file as well, and if you can > find the secret file, deleting it can reset the trial mode. > > This is why a clean install resets your authorizations. > > For good reasons, the companies that make the software don't want these > file names or locations known. > > But, it's very aggravating when you've paid the license and you can't use > your software. > > Some authorizations for Ae plug-ins are stored in the plug-ins > preferences. Deleting the prefs can force the plug-in to ask you to > authorize them. > > That may put you back in business. > > > > > On Aug 13, 2013, at 9:00 PM, Stephen van Vuuren <stephen@sv2studios.com<javascript:_e({}, 'cvml', 'stephen@sv2studios.com');>> > wrote: > > > I've had this same problem as I have two sets - purchased and donated. My > > resolution has been a new OS install as I assumed it was some hidden > code or > > file. > > > > stephen van vuuren > > 336.202.4777 > > > > http://www.insaturnsrings.com/ > > http://www.sv2dcp.com/ > > http://www.sv2studios.com/ > > > > A film is - or should be - more like music than like fiction. It should > be a > > progression of moods and feelings. The theme, what's behind the emotion, > the > > meaning, all that comes later. > > -Stanley Kubrick > > > > > > -----Original Message----- > > From: After Effects Mail List [mailto:AE-List@media-motion.tv<javascript:_e({}, 'cvml', 'AE-List@media-motion.tv');>] > On Behalf Of > > Chris Zwar > > Sent: Tuesday, August 13, 2013 9:55 PM > > To: After Effects Mail List > > Subject: [AE] Trapcode Suite serial problem > > > > Hi, > > > > We're having issues installing the latest Trapcode suite, I will contact > Red > > Giant too but thought I might get a quicker responser here. > > > > The place I'm working at is setting up a new motion studio, they've > recently > > bought 4 new iMacs. Initially they purchased 2 full Trapcode Suites > which > > eventually got installed on all 4 machines as various projects and > > freelancers moved around. This obviously caused conflicts with serial > > numbers so yesterday they purchased another 2 full trapcode suites. So > now > > we have 4 Macs and 4 full trapcode suite licenses. > > > > The problem is that no matter what we try - including using the Red Giant > > un-installer - we can't seem to get a unique license on each machine, we > > keep getting the message 'machine xx has the same serial number. Please > > re-install etc etc'. We've done that and we're definitely installing a > > unique serial number on each machine but it doesn't seem to be > overwriting > > the old one. > > > > Any suggestions? > > > > > > -Chris > > > > > > > > +---End of message---+ > > To unsubscribe send any message to <ae-list-off@media-motion.tv<javascript:_e({}, 'cvml', 'ae-list-off@media-motion.tv');> > > > > > > > > > > +---End of message---+ > > To unsubscribe send any message to <ae-list-off@media-motion.tv<javascript:_e({}, 'cvml', 'ae-list-off@media-motion.tv');> > > > > > +---End of message---+ > To unsubscribe send any message to <ae-list-off@media-motion.tv<javascript:_e({}, 'cvml', 'ae-list-off@media-motion.tv');> > > > > |
