Return-Path: Received: from exprod6og123.obsmtp.com ([64.18.1.241] verified) by media-motion.tv (CommuniGate Pro SMTP 4.2.10) with ESMTP-TLS id 5229631 for AE-List@media-motion.tv; Thu, 26 Sep 2013 19:25:22 +0200 Received: from outbound-smtp-1.corp.adobe.com ([192.150.11.134]) by exprod6ob123.postini.com ([64.18.5.12]) with SMTP ID DSNKUkRuDvMFAPf1V8joAiB1O9WLSMM8EZxY@postini.com; Thu, 26 Sep 2013 10:25:36 PDT Received: from inner-relay-2.corp.adobe.com ([153.32.1.52]) by outbound-smtp-1.corp.adobe.com (8.12.10/8.12.10) with ESMTP id r8QHLuiH019662 for ; Thu, 26 Sep 2013 10:21:56 -0700 (PDT) Received: from nacas03.corp.adobe.com (nacas03.corp.adobe.com [10.8.189.121]) by inner-relay-2.corp.adobe.com (8.12.10/8.12.10) with ESMTP id r8QHPXOU012130 for ; Thu, 26 Sep 2013 10:25:33 -0700 (PDT) Received: from nambx09.corp.adobe.com ([10.8.189.47]) by nacas03.corp.adobe.com ([10.8.189.121]) with mapi; Thu, 26 Sep 2013 10:25:33 -0700 From: Todd Kopriva To: After Effects Mail List Date: Thu, 26 Sep 2013 10:25:32 -0700 Subject: RE: [AE] how to get a Creative Cloud DVD, backup copy, or offline installers Thread-Topic: [AE] how to get a Creative Cloud DVD, backup copy, or offline installers Thread-Index: Ac663Rg6jV58N0F3T1OecRgzTmsIAgAACLBw Message-ID: References: In-Reply-To: Accept-Language: en-US Content-Language: en-US X-MS-Has-Attach: X-MS-TNEF-Correlator: acceptlanguage: en-US Content-Type: multipart/alternative; boundary="_000_B006868B2420FA4F88AB29E127AA783D4A6122C2B0nambx09corpad_" MIME-Version: 1.0 --_000_B006868B2420FA4F88AB29E127AA783D4A6122C2B0nambx09corpad_ Content-Type: text/plain; charset="us-ascii" Content-Transfer-Encoding: quoted-printable Bring your issues here, where the Creative Cloud Customer Service people ar= e: http://forums.adobe.com/community/creative_cloud The chat support is notoriously terrible. The forum that I linked to has ac= tual Adobe employees monitoring it, including my peers in the Creative Clou= d group. From: After Effects Mail List [mailto:AE-List@media-motion.tv] On Behalf Of= Byron Nash So, I just gave this a shot via the support chat and hit a brick wall. Appa= rently the support center didn't get the memo. --_000_B006868B2420FA4F88AB29E127AA783D4A6122C2B0nambx09corpad_ Content-Type: text/html; charset="us-ascii" Content-Transfer-Encoding: quoted-printable

Bring you= r issues here, where the Creative Cloud Customer Service people are:

http://forums.adobe.com/community/creative_cloud<= o:p>

The chat support is notoriously terrible. The forum = that I linked to has actual Adobe employees monitoring it, including my pee= rs in the Creative Cloud group.

<= span style=3D'font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F= 497D'>

From= : After Effects Mail List [mailto:AE-List@media-motion.tv] On Behalf = Of Byron Nash

So, I just gave this a shot via= the support chat and hit a brick wall. Apparently the support center didn'= t get the memo.

= --_000_B006868B2420FA4F88AB29E127AA783D4A6122C2B0nambx09corpad_--