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The link that I gave has instructions for manually updating, too. If you continue to have trouble, please contact Technical Support. They can do a much better job at troubleshooting this than I can over email. From: After Effects Mail List [mailto:AE-List@media-motion.tv] On Behalf Of Mr. Eric D. Kirk Sent: Saturday, 05 October 2013 10:02 To: After Effects Mail List Subject: Re: [AE] Today's Ae 6 cloud update Thanks Todd! I was trying to update using the Help/Updates feature and was receiving a sever error (or firewall it says). But, I've never had a problem before. On Sat, Oct 5, 2013 at 12:53 PM, Todd Kopriva <kopriva@adobe.com> wrote: Yes, we just released an After Effects CS6 update, version 11.0.3: http://adobe.ly/AE_CS6_1103 That’s the update that Jim was talking about. If you’re having trouble with the update, please contact Adobe Technical Support so that they can troubleshoot the issue and figure out if there’s something that we need to do on our end: http://www.adobe.com/support/contact From: After Effects Mail List [mailto:AE-List@media-motion.tv] On Behalf Of Mr. Eric D. Kirk Sent: Saturday, 05 October 2013 09:46 To: After Effects Mail List Subject: Re: [AE] Today's Ae 6 cloud update Speaking of updates, I saw someone posted that even CS6 was still getting updates? I tried updating but it gives a server problem. Any clarification on this? On Fri, Oct 4, 2013 at 2:11 PM, Todd Kopriva <kopriva@adobe.com> wrote: Are you using the automatic updater or the manual download. If the former, what happens when you try the latter?
It would be very beneficial to us if you'd contact Adobe Technical Support so that they can share your screen with you and do more direct troubleshooting: http://www.adobe.com/support/contact
-- Eric D. Kirk | Kirk Productions |
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