Todd? Adobe does still want my money, yes?  ;)

Sorry, but I have zero insight into this kind of thing. All that I can do is to ask (beg, actually) that you bring these discussions to this web-based forum where I can direct the experts in this area to help you:
http://forums.adobe.com/community/creative_cloud
I can't really do anything when the request comes over the Media-Motion email list because there's no link for me to forward to the relevant parties, et cetera. I'm not going to get the non-application-specific customer service folks to subscribe to an After Effects email-based list to help with things like this.

So, please, help us to help you by bringing your non-After Effects issues to the Adobe web forums.

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