I added my occurrence and efforts to fix to your thread David.

stephen van vuuren
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-----Original Message-----
From: After Effects Mail List [mailto:AE-List@media-motion.tv] On Behalf Of David Torno
Sent: Monday, November 25, 2013 2:21 PM
To: After Effects Mail List
Subject: Re: [AE] Your Creative Cloud subscription needs attention

Todd, I made a post over there, here is the link just incase it sinks into the depths of posts that happen over there. I added a video reference to of the issue taking place. Thanks for sending that along to the right people.

http://forums.adobe.com/thread/1343448?tstart=0


--
David Torno
Visual Effects Artist and Supervisor
http://www.ghosttownmedia.com
david@ghosttownmedia.com
O: 213.739.2290
C: 818.391.6060
------------------------------------------------
http://www.sydefxink.com  (main portfolio) http://aeioweyou.blogspot.com (vfx tutorials and AE scripts blog) http://mactex.blogspot.com  (free textures blog)

-----Original Message-----
From: Todd Kopriva [mailto:kopriva@adobe.com]
Sent: Monday, November 25, 2013 07:43 AM
To: 'After Effects Mail List'
Subject: Re: [AE] Your Creative Cloud subscription needs attention

Todd? Adobe does still want my money, yes?  ;)

Sorry, but I have zero insight into this kind of thing. All that I can do is to ask (beg, actually) that you bring these discussions to this web-based forum where I can direct the experts in this area to help you:
http://forums.adobe.com/community/creative_cloud
I can't really do anything when the request comes over the Media-Motion email list because there's no link for me to forward to the relevant parties, et cetera. I'm not going to get the non-application-specific customer service folks to subscribe to an After Effects email-based list to help with things like this.

So, please, help us to help you by bringing your non-After Effects issues to the Adobe web forums.

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