Communigate Pro AE-List@media-motion.tv Message 52115

Mailing List AE-List@media-motion.tv ? Message #52115

From:	Warren Heaton <warrenheaton@me.com>
Subject:	Re: [AE] New Media encoder update? WOW
Date:	Thu, 19 Dec 2013 19:22:35 +0000 (GMT)
To:	After Effects Mail List <AE-List@media-motion.tv>

I experienced what sounds like the same issue on my iMac running 10.7.5.

Creative Cloud Desktop showed the application as "up-to-date" when it was actually out-of-date. Reinstalling just Creative Cloud Desktop did not change the result; however, uninstalling each out-of-date application using the corresponding "Uninstall" and then reinstalling the application through Creative Cloud Desktop worked.

So, it seems that each out-of-date application had to be removed before Creative Cloud Desktop would even notice the true up-to-date version.

On my MacBook Pro running 10.8.something and on my Bootcamp volumes (Windows 7 Pro 64-bit), applications updated as expected via Creative Cloud Desktop.

-Warren

Sent from iCloud

On Dec 18, 2013, at 07:26 PM, David Baud <david.baud@gmail.com> wrote:

Thanks Rob. I just tried Todd's suggestion uninstalling and re-installing Creative Cloud desktop: it still tells me that AE is up to date when it is not… I am now going to try your solution.

David Baud
K O S M O S P R O D U C T i O N S
david@kosmos-productions.com
www.kosmos-productions.com

On Dec 18, 2013, at 20:15 , Rob Birnholz <absolutemotion@birnholz.com> wrote:

Uninstalling AE actually leaves all your non-native plugins and scripts in place, even your preferences (if you so choose). Just went through this a few days ago to get to the latest version of 12.2. Was surprisingly painless (whew) and didn't take nearly as long as I feared (minutes, not hours ).