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| A month or so ago, a client called in a panic about not being able to play an .mp4 for a presentation he was about to make. He had copied a movie from a Mac to Windows, I think. I asked if he tried changing the extension to .mov (or, it could have been the other way around). No. So, five seconds later, he declared "success," and thanked me for being a genius. Well, OK. You're welcome. It brings home the fact that a lot of clients presume A) that I'm their 24/7 Tech Support, and B) if something goes wrong, I'm the number one suspect. This is a little off the topic, but I'm working with a small agency now on what may end up being a national account with an up and coming big box retailer. My client initially was bemoaning the fact that she's used to sitting in an edit room with an editor and fleshing out projects, and was uncertain about just handing over her assets after a creative brief, letting me do my voodoo at my home office, and then collaborating back and forth via phone, emails and .mp4s until we arrive at a finished project she likes. But, she's taken to this process like a duck to water, and I think I've created a monster. :) But, she's fun to work with, and has been talking about many projects going forward. So, all the hand holding and education of new work methods and finding out how they intend to use the media down line will probably pay off in the long run. On Jan 19, 2014, at 12:41 PM, Teddy Gage <teddygage@gmail.com> wrote: > I had a client ask for a "quicktime, an .mp4, and an .h264" > > So I relabled the same file with three different extensions > |
