Mailing List AE-List@media-motion.tv ? Message #53328
From: Jim Curtis <jpcurtis@me.com>
Subject: Re: [AE] Adobe Premier Importing Problem
Date: Sat, 22 Mar 2014 11:01:28 -0500
To: After Effects Mail List <AE-List@media-motion.tv>
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I'm on Mac.  Prior to CC, my experience was that Pr was prone to corrupt its prefs and its own render files.  My bane was the "Serious Error," not the one you reported.

I had a scatter gun approach to getting back to work that included refreshing the prefs, deleting renders and caches.  That worked for a while, until the problems started recurring.  But, then it was repeat the same procedure at every crash.

I also probably reinstalled the app 20 times.  And to make things even more fun, Pr has an outright allergy to corrupt footage items.  CS6 was a big improvement over 5.5, and the CC version has been nearly trouble-free by comparison.

And to be complete, I've also had hiccups that reinstalls of the GPU, CUDA and io card (AJA) drivers cleared up.

Another troubleshooting tip is to create a new project and try to import the same footage.  If it imports OK, you may have a corrupt project.  If it doesn't, the footage or codec may be the culprit.




On Mar 22, 2014, at 10:46 AM, "Mr. Eric D. Kirk" <kirkproductions@gmail.com> wrote:

Thanks Casey,

I realize everyone likes to get tons of info, was just looking to see if anyone has experienced this type of sudden change.  The reason I didn't include all the codec info, etc is because it's been business as usual, then suddenly it stops importing correctly which is why I doubt it is any format or codec issue.

However - I'm using premiere pro version 6.0.5 and updated yesterday after experiencing issues but no change.  I work on a PC, Windows 8.1.  My routine has been pretty simple.  I've been working in AE 6, outputting files to DNxHD, importing in to premiere and normally no problem.  It may also import a file that didn't work on a second try or after restarting premiere.

In my mind, clearly a premiere issue.  I did also do some conversions to ProRes using CINEC, also a standard procedure and it's had same symptoms with both before and after.

Eric




On Sat, Mar 22, 2014 at 11:12 AM, Carey Dissmore <carey@imugonline.com> wrote:
Premiere version? / Patch level?
Media type? 
Container? 
Codec?
Are these camera card dumps with all card data intact?

Also…
Mac or PC?
OS level?
OS patch level?
Graphics card and driver level?

Also…
Storage device type?
Connectivity/format/bus type?

This could be caused by many many things, need more info to try to track it down.
This could require testing a lot of angles before finding the fix, but the general order I posted above it probably the order I would investigate in.
Based on what I know now.


carey


On Mar 22, 2014, at 9:45 AM, Mr. Eric D. Kirk <kirkproductions@gmail.com> wrote:

Hello,

Not sure why but in the past couple days, Adobe Premier Pro suddenly started having import problems, the error being "importer reported a generic error".  It's not all files either but while importing a series of files, all of the same format and used previously, it will import a portion and then randomly leave others with that error.  All of the files play and open fine outside as well as in AE.  It's definitely not a format issue.

Coincidentally, when they do import right, it's hit and miss on whether the video shows in the preview screen.  So, it might show but then it won't play, just locked on a still image.

In short, Premiere Pro is horrendous at the moment serving me no purpose.

Ideas?

Thanks,

Eric

--
Eric D. Kirk | Kirk Productions
Hidden in the Woods | VFX
The Night Visitor | VFX
 




--
Eric D. Kirk | Kirk Productions
Hidden in the Woods | VFX
The Night Visitor | VFX
443.206.1347
 

 
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