Return-Path: Received: from mail-ig0-f176.google.com ([209.85.213.176] verified) by media-motion.tv (CommuniGate Pro SMTP 4.2.10) with ESMTP-TLS id 5414227 for AE-List@media-motion.tv; Sat, 22 Mar 2014 17:41:55 +0100 Received: by mail-ig0-f176.google.com with SMTP id uy17so4205361igb.3 for ; Sat, 22 Mar 2014 09:42:58 -0700 (PDT) X-Google-DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=1e100.net; s=20130820; h=x-gm-message-state:from:content-type:message-id:mime-version :subject:date:references:to:in-reply-to; bh=D2ZbIMOM00dgdoi/nsCsaVsvX7OZFijP/A9EvehHURA=; b=bFpd3wNiXNU5h08d+KLm3bBMgpUopn/72LWFoJanjAJfDLUl/ZEAKlAnF8ThI9NNEj E8gfKM9zMXPd945o8J+yNS3KoXmV48/CvxShuyZF4qhQfOsZPLoBbUaSAlNZrroaRqzu rz2SUwp2qqVCaN6wjyqP18vm+UC+EOpjvBcPmcQE3Qc78JFhssvmDuWlMbaYvKlCiPCt AIrcM9Ep+5WVFjpi5s9GimfXyESDxWrx7XpyNK9cWx4Fxj8NlBn6KSkwDxkNiExzv6Bb 2/T9FuLcNuczNx/kQ9oJRSfa+An9XG5LOATEqHQjh6MhmzcqRnHGXVrkPujeLsK1QdKx Iw1w== X-Gm-Message-State: ALoCoQlYKCdfrOedhaOfaghBkeM/EVzVDYBNV6Mj6TVJbmllmSUmcrI2BwK0rQN6FGQd5+y51x2u X-Received: by 10.50.138.72 with SMTP id qo8mr3408127igb.26.1395506577248; Sat, 22 Mar 2014 09:42:57 -0700 (PDT) Return-Path: Received: from [192.168.1.2] (c-24-118-184-204.hsd1.mn.comcast.net. [24.118.184.204]) by mx.google.com with ESMTPSA id s8sm11222554ige.4.2014.03.22.09.41.30 for (version=TLSv1 cipher=ECDHE-RSA-RC4-SHA bits=128/128); Sat, 22 Mar 2014 09:42:56 -0700 (PDT) From: Carey Dissmore Content-Type: multipart/alternative; boundary="Apple-Mail=_8472866B-4CCD-4BBF-87C7-807D70A9E1ED" Message-Id: <09241797-9973-452E-9F47-8DD000B1EA90@imugonline.com> Mime-Version: 1.0 (Mac OS X Mail 7.2 \(1874\)) Subject: Re: [AE] Adobe Premier Importing Problem Date: Sat, 22 Mar 2014 11:41:04 -0500 References: To: After Effects Mail List In-Reply-To: X-Mailer: Apple Mail (2.1874) --Apple-Mail=_8472866B-4CCD-4BBF-87C7-807D70A9E1ED Content-Transfer-Encoding: quoted-printable Content-Type: text/plain; charset=windows-1252 So, Okay, couple things to hit on.=20 First of all, the clearing of the cache, dumping of preferences, and = simply rebooting the machine is all great advice as a starting point. Do = those things before any others. Preferences alt+Shift when opening program Media Cache: Edit>Preferences>Media. You could try cleaning the database = but in extreme cases you can just trash your whole cache folder, and = have PPro recreate it next launch (note that might not be sanctioned = advice from the likes of Todd Kopriva, who is awesome). You mentioned Prores and Cinec.=20 First, Cinec. While it was an interesting experiment, I have not been = able to rely on it for Prores media conversions. First, it=92s = incredibly slow. Second, it creates bad media. Not every time, but often = enough to be untrustworthy. It is a hack, not a supported solution. If the media in question came from Cinec, well, I=92d say try something = else. But lately there have also been a few Prores related issues, and I=92m = wondering if this is the case.=20 But you=92ve also mentioned that you were creative DnXHD files. So I = do=92t know if that is an issue. CC handles DnXHD itself, whereas (from = memory of the CS6 days) the DnX codecs had to be installed at the system = level. That is something to look at. If you were using this codec in a = Quicktime MOV, then Quicktime itself is something to look at. carey On Mar 22, 2014, at 10:46 AM, Mr. Eric D. Kirk = wrote: > Thanks Casey, >=20 > I realize everyone likes to get tons of info, was just looking to see = if anyone has experienced this type of sudden change. The reason I = didn't include all the codec info, etc is because it's been business as = usual, then suddenly it stops importing correctly which is why I doubt = it is any format or codec issue. >=20 > However - I'm using premiere pro version 6.0.5 and updated yesterday = after experiencing issues but no change. I work on a PC, Windows 8.1. = My routine has been pretty simple. I've been working in AE 6, = outputting files to DNxHD, importing in to premiere and normally no = problem. It may also import a file that didn't work on a second try or = after restarting premiere. >=20 > In my mind, clearly a premiere issue. I did also do some conversions = to ProRes using CINEC, also a standard procedure and it's had same = symptoms with both before and after. >=20 > Eric >=20 >=20 >=20 >=20 > On Sat, Mar 22, 2014 at 11:12 AM, Carey Dissmore = wrote: > Premiere version? / Patch level? > Media type?=20 > Container?=20 > Codec? > Are these camera card dumps with all card data intact? >=20 > Also=85 > Mac or PC? > OS level? > OS patch level? > Graphics card and driver level? >=20 > Also=85 > Storage device type? > Connectivity/format/bus type? >=20 > This could be caused by many many things, need more info to try to = track it down. > This could require testing a lot of angles before finding the fix, but = the general order I posted above it probably the order I would = investigate in. > Based on what I know now. >=20 >=20 > carey >=20 >=20 > On Mar 22, 2014, at 9:45 AM, Mr. Eric D. Kirk = wrote: >=20 >> Hello, >>=20 >> Not sure why but in the past couple days, Adobe Premier Pro suddenly = started having import problems, the error being "importer reported a = generic error". It's not all files either but while importing a series = of files, all of the same format and used previously, it will import a = portion and then randomly leave others with that error. All of the = files play and open fine outside as well as in AE. It's definitely not = a format issue. >>=20 >> Coincidentally, when they do import right, it's hit and miss on = whether the video shows in the preview screen. So, it might show but = then it won't play, just locked on a still image. >>=20 >> In short, Premiere Pro is horrendous at the moment serving me no = purpose. >>=20 >> Ideas? >>=20 >> Thanks, >>=20 >> Eric >>=20 >> --=20 >> Eric D. Kirk | Kirk Productions >> Hidden in the Woods | VFX >> The Night Visitor | VFX >> 443.206.1347 >> www.kirkproductions.com >> kirkproductions@gmail.com >> IMDB: http://www.imdb.com/name/nm3351363/ >> =20 >=20 >=20 >=20 >=20 > --=20 > Eric D. Kirk | Kirk Productions > Hidden in the Woods | VFX > The Night Visitor | VFX > 443.206.1347 > www.kirkproductions.com > kirkproductions@gmail.com > IMDB: http://www.imdb.com/name/nm3351363/ > =20 --Apple-Mail=_8472866B-4CCD-4BBF-87C7-807D70A9E1ED Content-Transfer-Encoding: quoted-printable Content-Type: text/html; charset=windows-1252 So,

Okay, couple things to hit = on. 
First of all, the clearing of the cache, dumping of = preferences, and simply rebooting the machine is all great advice as a = starting point. Do those things before any = others.

Preferences alt+Shift when opening = program
Media Cache: Edit>Preferences>Media. You could = try cleaning the database but in extreme cases you can just trash your = whole cache folder, and have PPro recreate it next launch (note that = might not be sanctioned advice from the likes of Todd Kopriva, who is = awesome).

You mentioned Prores and = Cinec. 
First, Cinec. While it was an interesting = experiment, I have not been able to rely on it for Prores media = conversions. First, it=92s incredibly slow. Second, it creates bad = media. Not every time, but often enough to be untrustworthy. It is a = hack, not a supported solution.

If the media in = question came from Cinec, well, I=92d say try something = else.

But lately there have also been a few = Prores related issues, and I=92m wondering if this is the = case. 

But you=92ve also mentioned that = you were creative DnXHD files. So I do=92t know if that is an issue. CC = handles DnXHD itself, whereas (from memory of the CS6 days) the DnX = codecs had to be installed at the system level. That is something to = look at. If you were using this codec in a Quicktime MOV, then Quicktime = itself is something to look = at.

carey

On Mar 22, = 2014, at 10:46 AM, Mr. Eric D. Kirk <kirkproductions@gmail.com>= ; wrote:

Thanks Casey,

I = realize everyone likes to get tons of info, was just looking to see if = anyone has experienced this type of sudden change.  The reason I = didn't include all the codec info, etc is because it's been business as = usual, then suddenly it stops importing correctly which is why I doubt = it is any format or codec issue.

However - I'm using premiere pro version 6.0.5 and = updated yesterday after experiencing issues but no change.  I work = on a PC, Windows 8.1.  My routine has been pretty simple. =  I've been working in AE 6, outputting files to DNxHD, importing in = to premiere and normally no problem.  It may also import a file = that didn't work on a second try or after restarting premiere.

In my mind, clearly a premiere issue.  I did = also do some conversions to ProRes using CINEC, also a standard = procedure and it's had same symptoms with both before and = after.

Eric




On Sat, Mar 22, = 2014 at 11:12 AM, Carey Dissmore <carey@imugonline.com> wrote:
Premiere version? / Patch = level?
Media = type? 
Container? 
Codec?
Are these camera card dumps with all card data = intact?

Also=85
Mac or = PC?
OS level?
OS patch level?
Graphics = card and driver level?

Also=85
Storage device type?
Connectivity/format/bus = type?

This could be caused by many many things, = need more info to try to track it down.
This could require = testing a lot of angles before finding the fix, but the general order I = posted above it probably the order I would investigate in.
Based on what I know = now.


carey


On Mar 22, 2014, at 9:45 AM, Mr. Eric D. Kirk <kirkproductions@gmail.com> wrote:

Hello,

Not sure why but in the past = couple days, Adobe Premier Pro suddenly started having import problems, = the error being "importer reported a generic error".  It's not all = files either but while importing a series of files, all of the same = format and used previously, it will import a portion and then randomly = leave others with that error.  All of the files play and open fine = outside as well as in AE.  It's definitely not a format = issue.

Coincidentally, when they do import right, it's hit = and miss on whether the video shows in the preview screen.  So, it = might show but then it won't play, just locked on a still = image.

In short, Premiere Pro is horrendous at the moment = serving me no = purpose.

Ideas?

Thanks,<= /div>

Eric

--
Eric D. Kirk | Kirk = Productions
Hidden in the Woods | = VFX
The Night Visitor | = VFX
 




--
Eric D. = Kirk | Kirk Productions
Hidden in the Woods = | VFX
The Night Visitor | = VFX
443.206.1347
 

= --Apple-Mail=_8472866B-4CCD-4BBF-87C7-807D70A9E1ED--