Mailing List AE-List@media-motion.tv ? Message #53331
From: Carey Dissmore <carey@imugonline.com>
Subject: Re: [AE] Adobe Premier Importing Problem
Date: Sat, 22 Mar 2014 11:41:04 -0500
To: After Effects Mail List <AE-List@media-motion.tv>
So,

Okay, couple things to hit on. 
First of all, the clearing of the cache, dumping of preferences, and simply rebooting the machine is all great advice as a starting point. Do those things before any others.

Preferences alt+Shift when opening program
Media Cache: Edit>Preferences>Media. You could try cleaning the database but in extreme cases you can just trash your whole cache folder, and have PPro recreate it next launch (note that might not be sanctioned advice from the likes of Todd Kopriva, who is awesome).

You mentioned Prores and Cinec. 
First, Cinec. While it was an interesting experiment, I have not been able to rely on it for Prores media conversions. First, it’s incredibly slow. Second, it creates bad media. Not every time, but often enough to be untrustworthy. It is a hack, not a supported solution.

If the media in question came from Cinec, well, I’d say try something else.

But lately there have also been a few Prores related issues, and I’m wondering if this is the case. 

But you’ve also mentioned that you were creative DnXHD files. So I do’t know if that is an issue. CC handles DnXHD itself, whereas (from memory of the CS6 days) the DnX codecs had to be installed at the system level. That is something to look at. If you were using this codec in a Quicktime MOV, then Quicktime itself is something to look at.

carey

On Mar 22, 2014, at 10:46 AM, Mr. Eric D. Kirk <kirkproductions@gmail.com> wrote:

Thanks Casey,

I realize everyone likes to get tons of info, was just looking to see if anyone has experienced this type of sudden change.  The reason I didn't include all the codec info, etc is because it's been business as usual, then suddenly it stops importing correctly which is why I doubt it is any format or codec issue.

However - I'm using premiere pro version 6.0.5 and updated yesterday after experiencing issues but no change.  I work on a PC, Windows 8.1.  My routine has been pretty simple.  I've been working in AE 6, outputting files to DNxHD, importing in to premiere and normally no problem.  It may also import a file that didn't work on a second try or after restarting premiere.

In my mind, clearly a premiere issue.  I did also do some conversions to ProRes using CINEC, also a standard procedure and it's had same symptoms with both before and after.

Eric




On Sat, Mar 22, 2014 at 11:12 AM, Carey Dissmore <carey@imugonline.com> wrote:
Premiere version? / Patch level?
Media type? 
Container? 
Codec?
Are these camera card dumps with all card data intact?

Also…
Mac or PC?
OS level?
OS patch level?
Graphics card and driver level?

Also…
Storage device type?
Connectivity/format/bus type?

This could be caused by many many things, need more info to try to track it down.
This could require testing a lot of angles before finding the fix, but the general order I posted above it probably the order I would investigate in.
Based on what I know now.


carey


On Mar 22, 2014, at 9:45 AM, Mr. Eric D. Kirk <kirkproductions@gmail.com> wrote:

Hello,

Not sure why but in the past couple days, Adobe Premier Pro suddenly started having import problems, the error being "importer reported a generic error".  It's not all files either but while importing a series of files, all of the same format and used previously, it will import a portion and then randomly leave others with that error.  All of the files play and open fine outside as well as in AE.  It's definitely not a format issue.

Coincidentally, when they do import right, it's hit and miss on whether the video shows in the preview screen.  So, it might show but then it won't play, just locked on a still image.

In short, Premiere Pro is horrendous at the moment serving me no purpose.

Ideas?

Thanks,

Eric

--
Eric D. Kirk | Kirk Productions
Hidden in the Woods | VFX
The Night Visitor | VFX
 




--
Eric D. Kirk | Kirk Productions
Hidden in the Woods | VFX
The Night Visitor | VFX
443.206.1347
 

 
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