Return-Path: Received: from eatspam.slcc.edu ([144.35.15.69] verified) by media-motion.tv (CommuniGate Pro SMTP 4.2.10) with ESMTP id 5415224 for AE-List@media-motion.tv; Mon, 24 Mar 2014 14:38:25 +0100 X-ASG-Debug-ID: 1395668371-0437c614dd22a40001-edO5QZ Received: from vCAS3.slcc.int (vcas3.slcc.int [10.1.11.54]) by eatspam.slcc.edu with ESMTP id LWUAGYqaGirvg7Ez for ; Mon, 24 Mar 2014 07:39:31 -0600 (MDT) X-Barracuda-Envelope-From: John.Morgan@slcc.edu Received: from EXCH10B.SLCC.int ([169.254.2.114]) by vCAS3.slcc.int ([10.1.11.54]) with mapi id 14.03.0174.001; Mon, 24 Mar 2014 07:39:32 -0600 From: John Morgan To: After Effects Mail List Subject: RE: [AE] Adobe Premier Importing Problem Thread-Topic: [AE] Adobe Premier Importing Problem X-ASG-Orig-Subj: RE: [AE] Adobe Premier Importing Problem Thread-Index: AQHPReXrbwNWp4SPwUGKChN8S5ckhprwPf8A Date: Mon, 24 Mar 2014 13:39:31 +0000 Message-ID: References: In-Reply-To: Accept-Language: en-US Content-Language: en-US X-MS-Has-Attach: X-MS-TNEF-Correlator: x-originating-ip: [10.1.11.3] Content-Type: multipart/alternative; boundary="_000_D4D26B3CC3D8E846A571E8B8463E11DA1621B437EXCH10Bslccint_" MIME-Version: 1.0 X-Barracuda-Connect: vcas3.slcc.int[10.1.11.54] X-Barracuda-Start-Time: 1395668371 X-Barracuda-URL: http://eatspam.slcc.edu:8000/cgi-mod/mark.cgi X-Virus-Scanned: by bsmtpd at slcc.edu X-Barracuda-BRTS-Status: 1 X-Barracuda-Spam-Score: 0.00 X-Barracuda-Spam-Status: No, SCORE=0.00 using global scores of TAG_LEVEL=1000.0 QUARANTINE_LEVEL=1000.0 KILL_LEVEL=5.0 tests=HTML_MESSAGE X-Barracuda-Spam-Report: Code version 3.2, rules version 3.2.3.4206 Rule breakdown below pts rule name description ---- ---------------------- -------------------------------------------------- 0.00 HTML_MESSAGE BODY: HTML included in message --_000_D4D26B3CC3D8E846A571E8B8463E11DA1621B437EXCH10Bslccint_ Content-Type: text/plain; charset="us-ascii" Content-Transfer-Encoding: quoted-printable Eric, '....experienced this type of sudden change.' Yes! Last week using Creative Cloud apps, I ran the updates which updated = Pr from 7.0.1 to 7.2.1. I hadn't run Updates for awhile. I just let the upd= ater do its thing and update all CC apps. After updating, I got playhead freezes at certain clips with different fram= erates than sequence setting, I got .f4v files showing up as offlined, and = one particular .mp4 file had its framerate changed from 23.98 to "0.01". Th= at particular file displayed as solid green color in the program window. I = shared the suspect clips with Adobe and Matrox personnel. After much testin= g (and updating NVIDIA drivers) it was decided that my install had been cor= rupted. I rolled back to 7.0.0 and got a whole new set of problems: the "A= udiowaveform.cpp-173" error, which caused an immediate crash upon opening m= y major projects. Thinking about it, I decided to run the updates again, this time selecting = only Pr and Pr-related apps for update. After running update the second tim= e, and only on Pr apps, Premiere began to work properly again. Basically to= ok a week of troubleshooting and reinstalling to come to that solution. But that's not the version you're having trouble with. Just thought I'd ans= wer your question of "has anyone experienced this type of sudden change." Good luck with your install. John From: After Effects Mail List [mailto:AE-List@media-motion.tv] On Behalf Of= Mr. Eric D. Kirk Sent: Saturday, March 22, 2014 9:47 AM To: After Effects Mail List Subject: Re: [AE] Adobe Premier Importing Problem Thanks Casey, I realize everyone likes to get tons of info, was just looking to see if an= yone has experienced this type of sudden change. The reason I didn't inclu= de all the codec info, etc is because it's been business as usual, then sud= denly it stops importing correctly which is why I doubt it is any format or= codec issue. However - I'm using premiere pro version 6.0.5 and updated yesterday after = experiencing issues but no change. I work on a PC, Windows 8.1. My routin= e has been pretty simple. I've been working in AE 6, outputting files to D= NxHD, importing in to premiere and normally no problem. It may also import= a file that didn't work on a second try or after restarting premiere. In my mind, clearly a premiere issue. I did also do some conversions to Pr= oRes using CINEC, also a standard procedure and it's had same symptoms with= both before and after. Eric On Sat, Mar 22, 2014 at 11:12 AM, Carey Dissmore > wrote: Premiere version? / Patch level? Media type? Container? Codec? Are these camera card dumps with all card data intact? Also... Mac or PC? OS level? OS patch level? Graphics card and driver level? Also... Storage device type? Connectivity/format/bus type? This could be caused by many many things, need more info to try to track it= down. This could require testing a lot of angles before finding the fix, but the = general order I posted above it probably the order I would investigate in. Based on what I know now. carey On Mar 22, 2014, at 9:45 AM, Mr. Eric D. Kirk > wrote: Hello, Not sure why but in the past couple days, Adobe Premier Pro suddenly starte= d having import problems, the error being "importer reported a generic erro= r". It's not all files either but while importing a series of files, all o= f the same format and used previously, it will import a portion and then ra= ndomly leave others with that error. All of the files play and open fine o= utside as well as in AE. It's definitely not a format issue. Coincidentally, when they do import right, it's hit and miss on whether the= video shows in the preview screen. So, it might show but then it won't pl= ay, just locked on a still image. In short, Premiere Pro is horrendous at the moment serving me no purpose. Ideas? Thanks, Eric -- Eric D. Kirk | Kirk Productions Hidden in the Woods | VFX The Night Visitor | VFX 443.206.1347 www.kirkproductions.com kirkproductions@gmail.com IMDB: http://www.imdb.com/name/nm3351363/ -- Eric D. Kirk | Kirk Productions Hidden in the Woods | VFX The Night Visitor | VFX 443.206.1347 www.kirkproductions.com kirkproductions@gmail.com IMDB: http://www.imdb.com/name/nm3351363/ This message, and any attachments, is intended only for the use of the addr= essee and may contain information that is privileged and confidential or ot= herwise exempt from disclosure under applicable law. If the reader of this= e-mail is not the intended recipient, you are hereby notified that any una= uthorized use, dissemination, distribution or reproduction of this message = is prohibited. If you have received this communication in error, please no= tify the sender by return e-mail and delete this e-mail and any attachments= from your system.= --_000_D4D26B3CC3D8E846A571E8B8463E11DA1621B437EXCH10Bslccint_ Content-Type: text/html; charset="us-ascii" Content-Transfer-Encoding: quoted-printable

Eric,

‘….experience= d this type of sudden change.’

Yes!  Last week usin= g Creative Cloud apps, I ran the updates which updated Pr from 7.0.1 to 7.2= .1. I hadn’t run Updates for awhile. I just let the updater do its thing and update all CC apps.

 <= /p>

After updating, I got pla= yhead freezes at certain clips with different framerates than sequence sett= ing, I got .f4v files showing up as offlined, and one particular .mp4 file had its framerate changed from 23.98 to “0.01”. That= particular file displayed as solid green color in the program window. I sh= ared the suspect clips with Adobe and Matrox personnel. After much testing = (and updating NVIDIA drivers) it was decided that my install had been corrupted. I rolled back to 7.0.0 and got a whole= new set of problems:  the “Audiowaveform.cpp-173” error, = which caused an immediate crash upon opening my major projects.<= /span>

 <= /p>

Thinking about it, I deci= ded to run the updates again, this time selecting only Pr and Pr-related ap= ps for update. After running update the second time, and only on Pr apps, Premiere began to work properly again. Basically took a w= eek of troubleshooting and reinstalling to come to that solution.

 <= /p>

But that’s not the = version you’re having trouble with. Just thought I’d answer you= r question of “has anyone experienced this type of sudden change.R= 21;

 <= /p>

Good luck with your insta= ll.

 <= /p>

John

 <= /p>

 <= /p>

From: After = Effects Mail List [mailto:AE-List@media-motion.tv] On Behalf Of Mr. Eric D. Kirk
Sent: Saturday, March 22, 2014 9:47 AM
To: After Effects Mail List
Subject: Re: [AE] Adobe Premier Importing Problem<= /p>

 

Thanks Casey,

 

I realize everyone likes to get tons of info, was ju= st looking to see if anyone has experienced this type of sudden change. &nb= sp;The reason I didn't include all the codec info, etc is because it's been= business as usual, then suddenly it stops importing correctly which is why I doubt it is any format or codec issue.<= o:p>

 

However - I'm using premiere pro version 6.0.5 and u= pdated yesterday after experiencing issues but no change.  I work on a= PC, Windows 8.1.  My routine has been pretty simple.  I've been = working in AE 6, outputting files to DNxHD, importing in to premiere and normally no problem.  It may also import a file th= at didn't work on a second try or after restarting premiere.

 

In my mind, clearly a premiere issue.  I did al= so do some conversions to ProRes using CINEC, also a standard procedure and= it's had same symptoms with both before and after.

 

Eric

 

 

 

On Sat, Mar 22, 2014 at 11:12 AM, Carey Dissmore <= ;carey@imugonline= .com> wrote:

Premiere version? / Patch level?

Media type? 

Container? 

Codec?

Are these camera card dumps with all card data intac= t?

 

Also…

Mac or PC?

OS level?

OS patch level?

Graphics card and driver level?

 

Also…

Storage device type?

Connectivity/format/bus type?

 

This could be caused by many many things, need more = info to try to track it down.

This could require testing a lot of angles before fi= nding the fix, but the general order I posted above it probably the order I= would investigate in.

Based on what I know now.

 

 

carey

 

 

On Mar 22, 2014, at 9:45 AM, Mr. Eric D. Kirk <kirkproduction= s@gmail.com> wrote:



Hello,

 

Not sure why but in the past couple days, Adobe Prem= ier Pro suddenly started having import problems, the error being "impo= rter reported a generic error".  It's not all files either but wh= ile importing a series of files, all of the same format and used previously, it will import a portion and then randomly lea= ve others with that error.  All of the files play and open fine outsid= e as well as in AE.  It's definitely not a format issue.

 

Coincidentally, when they do import right, it's hit = and miss on whether the video shows in the preview screen.  So, it mig= ht show but then it won't play, just locked on a still image.

 

In short, Premiere Pro is horrendous at the moment s= erving me no purpose.

 

Ideas?

 

Thanks,


Eric

 

--

Eric D. Kirk | = ;Kirk Productions

Hidden in the Woods= | VFX

The Night Visitor |= VFX

 

 



 

--

Eric D. Kirk | Kirk Productions

Hidden in the Woods | VFX

The Night Visitor | VFX

443.206.1347

 


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