The offline grace period is very long to accommodate folks whose internet goes down, et cetera. This same grace period makes it so that the sign-in service going down on our side shouldn't prevent anyone from using their applications.

 

 

From: After Effects Mail List [mailto:AE-List@media-motion.tv] On Behalf Of Teddy Gage
Sent: Thursday, May 15, 2014 10:23 AM
To: After Effects Mail List
Subject: Re: [AE] CC servers down?

 

This brings up a good question I think, what is the policy in case of events like this? What if someone is on a critical deadline and the servers can't be verified? Will users ever be locked out because of server downtime? Or is there any kind of temporary universal CC unlock in case of events like this? Say, if the outage lasted several days or someone's account hadn't been verified in time before the downtime. 

 

Has anyone not been able to use AE because of this?

 

On Thu, May 15, 2014 at 12:46 PM, Todd Kopriva <kopriva@adobe.com> wrote:

Use the links that Jim provided for updates on this outage.

On 15/05/2014 07:03, "Jim Feeley" <jfeeley@gmail.com> wrote:

>I haven¹t tried to log onto CC this morning but last night, there was a
>problem with CC.
>
>Status updates are here, though there hasn¹t been an update since last
>night:
>https://status.creativecloud.com
>
>More recent info from Adobe, saying they¹re still working on it, here:
>https://twitter.com/AdobeCare

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