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| [*blush*] > -----Original Message----- > From: After Effects Mail List [mailto:AE-List@media-motion.tv] > Sent: Tuesday, May 20, 2014 8:06 AM > To: After Effects Mail List > Subject: Re: [AE] CC subscription price increase > > I agree with Robert's statement about Todd. He's a gem. Adobe is fortunate > to have him! And so are we! > > elaine > ............. > motion.tv > > > On May 19, 2014, at 4:55 PM, Robert W. Walker > <robertw@walkersound.com> wrote: > > > The voice of reason. > > > > It's all good as long as advocates such as Todd continue to have an > > important say in how Adobe deploys its development resources. We > > REALLY need this guy in his job. The scary part is that one or two > > personnel changes could result in far less customer-friendly policies. > > (See post-Jobs Apple Computer). > > > > But for now, I am okay with the financial arrangement we have with > > Adobe. > > > > Robert W. Walker > > Los Angeles > > > >> -------- Original Message -------- > >> Subject: Re: [AE] CC subscription price increase > >> From: Todd Kopriva <kopriva@adobe.com> > >> Date: Mon, May 19, 2014 5:48 pm > >> To: "After Effects Mail List" <AE-List@media-motion.tv> > >> > >> > >>> Does it mean > >>> that Adobe gets to focus more on keeping existing users happy, or > >>> does it mean that Adobe can sit back and get lazy because we keep > >>> paying them even if they don't add anything we want? > >> > >> Our attitude is that we now have to work even harder to keep existing > customers satisfied, because you can stop paying us at any moment (well, > any month, that is). Under the old model, once we got your couple thousand > dollars for a suite, you didn't have such a recourse. > >> > >> As After Effects product owner (the person who prioritizes what we work > on) for the past year, my focus has been on removing as many pain points as > possible for existing users, since that is how we get you to keep paying us. > This is in contrast to trying to come up with big flashy things that will attract > new users... which often don't help y'all, the existing users. > >> > >> As a _huge_ example in this area, consider that we have the majority of > our team doing nothing but work on performance improvements for a large > fraction of this year. > >> > >> So, at least in After Effects land, the new model is better for you existing > users. > >> > >> I'm not addressing matters of price here, since that is way out of my > realm... except to say that we've noticed that the ability to get started using > the application(s) without a large initial expenditure does help a lot of folks. > >> > >> > >> > >> > >> > >> +---End of message---+ > >> To unsubscribe send any message to <ae-list-off@media-motion.tv> > > > > +---End of message---+ > > To unsubscribe send any message to <ae-list-off@media-motion.tv> > > > +---End of message---+ > To unsubscribe send any message to <ae-list-off@media-motion.tv> |
