| Hi Warren. Thanks a bunch for this information.
Alas, I have one of these protective agency clients who won't let me talk directly with their end client who is in charge of their web site. I only get copy / pastes from her emails (hence the "960 x 540 in my viewer" feedback).
I've offered to encode my videos to the specs they need for their site, and that offer has fallen on deaf ears.
Most of my other clients are happy for me to take that voodoo black magic of compression work off their shoulders. This end client has no videos on their site, yet, so I can't download anything and match the settings. That's my usual MO for clients who already have videos on their site.
The last time I got a copy / paste from this "web master," it went a lot like this story from clientsfromhell.net:
I’ve been editing short videos for a client and uploading them to YouTube so that I don’t have to burn a DVD for each iteration. After finishing a near-final cut… CLIENT: This is a disaster! The audio is echoing! I double-check both the original and the uploaded version. Both are fine. ME: I’m not sure why that could be. All the audio files are on one channel with no duplicates. Let me re-render/upload and see if it was just a simple computer glitch. I send the new cut. CLIENT: The audio keeps repeating! And it doesn’t stop when I hit pause! It just cuts the echo out. ME: Wait a second, are you double-clicking? CLIENT: What does that have to do with anything? ME: I mean, are you double-clicking and opening up the page more than once? That would cause it to “echo.” CLIENT: Forget it, I fixed the problem.
Hi Jim:
I took a quick look at the Adobe Scene 7 user manual (http://help.adobe.com/en_US/scene7/using/scene7_help.pdf).
From what I read on page 212 to 213 under Supported video file types for encoding, it looks like any of the Vimeo HD 1080 presets in Adobe Media Encoder would be fine (same settings one would use for Vimeo or YouTube).
I also took a look at the media portal user manual (http://help.adobe.com/en_US/scene7/mediaportal/scene7_mediaportal_help.pdf). There doesn't seem to be anything specific about viewing video content.
As best I could tell, Studio 7 encodes the footage that you give it to various settings for various devices. There's a good chance that you're client is only viewing the 960x540 result. As such, it's less about the footage that you're giving them and more about how it's getting encoded in Scene 7.
Hmm… I'm wondering how one would best put this to their client. "Please check the encode settings being used in Scene 7 and make sure that they are in keeping with what you are expecting." (Maybe?)
-Warren
On Jul 7, 2014, at 8:39 AM, Jim Curtis <AE-List@media-motion.tv> wrote:
I'm not familiar with this software, and a client told me they're using it to get my content on their site.
They claim they "need" a 1080 movie, after I've done the whole project (12 videos) at 720. I've up-rezzed it and sent it on, and then their person came back and said it was the wrong size… that her "viewer" is 960 x 540. There's enough information there to tell me that she doesn't know what she's doing.
But, when it comes to Scene 7, neither do I. I looked at the Adobe site, and it looks like Scene 7 will scale a video to whatever device you're watching it on. Is that more or less correct? Does anybody really watch videos at 1080 on a computer device?
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