Mailing List AE-List@media-motion.tv — Message #55001
From: Mr. Eric D. Kirk <AE-List@media-motion.tv>
Subject: Re: [AE] GTX 780 Board Question - FIXED!
Date: Sun, 31 Aug 2014 10:50:12 -0400
To: After Effects Mail List <AE-List@media-motion.tv>
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All,

Just to close the loop for all of those tracking this and providing recommendations.  I fixed this SOB. lol  I was getting very close to having to reinstall my old Radeon card.

I went through everything from reseating card, reseating RAM, etc.  As far as I can tell, neither of those were issues.  I updated BIOS which didn't help.  I ran multiple older versions of the NVIDIA drivers.  No help there.

Here's what I found.  The DDU recommendation which I am sure is a great tool does not remove all traces of the catalyst software and specifically, the IRQ assignments.  I found traces of Catalyst software which Norton Utilities found and go rid of.

But, I think the key item I found is when looking at IRQ assignments in device manager and discovered the AMD Radeon 9600 still assigned.  There were no conflicts, like a red or otherwise highlighted problem.  So, I uninstalled that, booted a couple times, reset CMOS, rebooted in to Safe mode and installed the drivers successfully to my sheer and utter amazement.

I then checked in device manager to verify. Yes!  It's there.  I opened the AE project that would not previously open (with the Free Form Pro effect by Mettle applied) and it opened this time.  Initial response seems much better than my old card.

Thanks to all even if nothing seemed to work. :)

Are there any settings in AE I should change now that I have a good card?  Any GPU type stuff?

Eric


On Sat, Aug 30, 2014 at 12:58 PM, Mr. Eric D. Kirk <AE-List@media-motion.tv> wrote:

Well I think I determined one thing.  It's definitely not in use.  Certain AE projects won't load, particularly one using FFP.  So I started a new project and tried adding an FFP layer and it locks up.

Pretty sure the card is the issue.  I reseated card.  It did suddenly boot faster.

Trying drivers again.

Eric

On Aug 30, 2014 11:29 AM, "Mr. Eric D. Kirk" <kirkproductions@gmail.com> wrote:
Teddy,

Thanks and not insulting at all.  Sometimes those questions have to be asked.  I will check that it is seated well  but believe it is and all memory shows so doubt that is an issue.  Plus I ran a memory test.

The card is powered properly.  In fact on first boot, one plug was not seated all the way and it actually told me to ensure power was applied to card.  Then it booted fine.

I don't even want think of a windows fresh install.  Whew....that takes me like a week to recover from. lol

Eric


On Sat, Aug 30, 2014 at 11:25 AM, Teddy Gage <AE-List@media-motion.tv> wrote:
Last suggestion - create a new administrator user profile and install the drivers under that account, sometimes its the equivalent of clearing prefs in windows. It could give you an idea if maybe a full clean windows install would work. Or if the problem has to do with installed driver conflicts

On Saturday, August 30, 2014, Teddy Gage <teddygage@gmail.com> wrote:
Eric, so you have downloaded the new drivers from nvidia website and installed them and it still doesnt work?

Honestly those kinds of errors can also be hardware issues like a cable unplugged or a card that is not fully seated. I would pull it out and reseat it. Or maybe a ram module got slightly unseated, etc. 

And you have all power cables fully plugged in? a card like that needs two psu cables. Not trying to be insulting but a lot of times its something obvious being overlooked. 

On Saturday, August 30, 2014, Jim Curtis <AE-List@media-motion.tv> wrote:
Eric, have you called nVidia tech support?  I buy my cards through third-party vendors, too, and that wasn't an issue for the folks I mentioned to get a replacement.  Both were able to get enough info from me to determine that the issue was their cards, and not some configuration issue.

I'm out of my depth on Windows, but I've asked the same question, and was told that if my monitor is hooked up to my graphics card, and I'm seeing something on the screen, it's working.  OK, but the great unknown for me is how well the GPU is being used over the CPU.  As you probably know, in Pr and Ae, the GPU can handle some tasks that the CPU would otherwise be doing (just not as fast).  What's not clear to me is when the GPU is kicking in, which is why I looked into a GPU meter for my Mac.

And BTW, I can't tell any difference between running the OSX and nVidia drivers, except that ECC (Error Correcting Codes) isn't available with the OSX driver.  And I've tried ECC on and off, and also can't tell any difference in performance.  I don't know if that info is helpful for Windows users.




On Aug 30, 2014, at 9:33 AM, Mr. Eric D. Kirk <AE-List@media-motion.tv> wrote:

Jim,

The thought repulses me. lol  No, I have not considered that.  I purchased from Tigerdirect too.  I'd be waiting weeks probably to resolve if that were the case.

But let me ask this.  I finally decided to adjust my screen resolution in windows (you know, right click on desktop, adjust screen resolution) and realized I had much more to play with and I am in fact at 1920x1080 now.

What am I losing by not having the drivers?  Or maybe a better question is, is the card even in use right now?

Eric


On Sat, Aug 30, 2014 at 10:27 AM, Jim Curtis <AE-List@media-motion.tv> wrote:
Have you considered the possibility that you've received a defective card?  It happens from the best of companies.  I've gotten defective cards from both ATTO and AJA, companies with a excellent reputations for reliability.  Both companies overnight shipped me a new card without me returning the bad one first.  Nice touch; excellent support.



On Aug 30, 2014, at 9:08 AM, Mr. Eric D. Kirk <AE-List@media-motion.tv> wrote:

Just an update for those interested.

Still no solution but I did update my bios successfully today, hoping that last ditch effort would do the trick.

Ran Norton utilities as well.  Everything online seems to point to the error being memory related.  I ran the memory check with no problems though.

So still at a loss.

Eric





--
Eric D. Kirk | Kirk Productions
Hidden in the Woods | VFX
The Night Visitor | VFX
 



--
_____________________________
VFX & Motion Graphic Artist
teddygage dot com



--
_____________________________
VFX & Motion Graphic Artist
teddygage dot com




--
Eric D. Kirk | Kirk Productions
Hidden in the Woods | VFX
The Night Visitor | VFX
 



--
Eric D. Kirk | Kirk Productions
Hidden in the Woods | VFX
The Night Visitor | VFX
443.206.1347
 
 
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