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| Hey Jim, Sorry to hear about this licensing issue. Quite frustrating, I’m sure. So if you’re using BCC 10 you might want to make sure you have a valid internet connection and then go to the license manager (via the license button on at the top of the filter) and try to reactivate the software. If that doesn’t work then try to deactivate and then reactivate. Should that fail, I suggest a reinstall of the filters and then reactivate the license. Please let me know if this helps. Cheers, Peter. > On Apr 21, 2018, at 12:50 PM, Jim Curtis <AE-List@media-motion.tv> wrote: > > This is the second time I’ve made extensive use of Boris CC 10 effects in a project, only to have it suddenly reject my license after crashing Ae and revert to demo mode / watermarks. > > Licensing window says I have a valid serial, which is true, but every time I try to activate, I get an Activation Failed error message. > > This happened on a late Friday night, project is due Monday, and so far, Boris Support is MIA. I entered a support ticket their site, and emailed Support directly a couple of hours ago, and so far, I’m still hanging. C’mon, guys. Some of us need the products we buy from you to work 24/7. > > Peter has responded to this list from time to time, and I’m hoping this may get his attention. > > I’m starting to believe more and more in dongles. > > > > > . > +---End of message---+ > To unsubscribe send any message to <ae-list-off@media-motion.tv> |
