From: "Peter McAuley" <AE-List@media-motion.tv>
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Date: Sat, 21 Apr 2018 15:01:25 -0400
Subject: Re: [AE] BCC licensing problem
Message-Id: <44EFEDC5-B32F-422D-A287-9F0F37D6A461@borisfx.com>
References: <list-6439625@media-motion.tv>
In-Reply-To: <list-6439625@media-motion.tv>
To: After Effects Mail List <AE-List@media-motion.tv>

Hey Jim,

So once back in AE, have you tried clearing / purging the AE cache to remove=
 the cached frames that are now watermarked.=20

> On Apr 21, 2018, at 2:35 PM, Jim Curtis <AE-List@media-motion.tv> wrote:
>=20
> Peter, thank you for replying.
>=20
> Of course my connection is working, as that=E2=80=99s how I=E2=80=99m emai=
ling and getting on the web site.
>=20
> I forgot how to deactivate, but I uninstalled and reinstalled and the issu=
e persists.
>=20
> Any other ideas?
>=20
> is there any way you could rouse somebody in Support to send me an unlock c=
ode?  I emailed my Unique Product Id to your Support email.
>=20
> Jim
>=20
>=20
>=20
>> On Apr 21, 2018, at 1:13 PM, Peter McAuley <AE-List@media-motion.tv> wrot=
e:
>>=20
>> Hey Jim,
>>=20
>> Sorry to hear about this licensing issue. Quite frustrating, I=E2=80=99m s=
ure.=20
>>=20
>> So if you=E2=80=99re using BCC 10 you might want to make sure you have a v=
alid internet connection and then go to the license manager (via the license=
 button on at the top of the filter) and try to reactivate the software. If t=
hat doesn=E2=80=99t work then try to deactivate and then reactivate.=20
>>=20
>> Should that fail, I suggest a reinstall of the filters and then reactivat=
e the license.=20
>>=20
>> Please let me know if this helps.=20
>>=20
>> Cheers,
>>=20
>> Peter.=20
>>=20
>>> On Apr 21, 2018, at 12:50 PM, Jim Curtis <AE-List@media-motion.tv> wrote=
:
>>>=20
>>> This is the second time I=E2=80=99ve made extensive use of Boris CC 10 e=
ffects in a project, only to have it suddenly reject my license after crashi=
ng Ae and revert to demo mode / watermarks. =20
>>>=20
>>> Licensing window says I have a valid serial, which is true, but every ti=
me I try to activate, I get an Activation Failed error message.
>>>=20
>>> This happened on a late Friday night, project is due Monday, and so far,=
 Boris Support is MIA.  I entered a support ticket their site, and emailed S=
upport directly a couple of hours ago, and so far, I=E2=80=99m still hanging=
.  C=E2=80=99mon, guys.  Some of us need the products we buy from you to wor=
k 24/7.
>>>=20
>>> Peter has responded to this list from time to time, and I=E2=80=99m hopi=
ng this may get his attention.
>>>=20
>>> I=E2=80=99m starting to believe more and more in dongles.
>>>=20
>>>=20
>>>=20
>>>=20
>>> .
>>> +---End of message---+
>>> To unsubscribe send any message to <ae-list-off@media-motion.tv>
>>=20
>> +---End of message---+
>> To unsubscribe send any message to <ae-list-off@media-motion.tv>
>=20
>=20
> +---End of message---+
> To unsubscribe send any message to <ae-list-off@media-motion.tv>