From: "Peter McAuley" <AE-List@media-motion.tv>
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Date: Sat, 21 Apr 2018 15:31:02 -0400
Subject: Re: [AE] BCC licensing problem
Message-Id: <30F1147E-E219-49CA-8B26-4AF948C91976@borisfx.com>
References: <list-6439628@media-motion.tv>
In-Reply-To: <list-6439628@media-motion.tv>
To: After Effects Mail List <AE-List@media-motion.tv>

Another thing to try is deactivate the license, uninstall the software, rein=
stall the software and reactivate the license.=20

Please let me know if any of these suggestions work for you. If we=E2=80=99r=
e still watermarking after all of this then I=E2=80=99ll be home in a couple=
 of hours and will continue to work on this with you from there. It=E2=80=99=
s sometimes easier when I=E2=80=99m in front of of a system.=20

> On Apr 21, 2018, at 3:01 PM, Peter McAuley <AE-List@media-motion.tv> wrote=
:
>=20
> Hey Jim,
>=20
> So once back in AE, have you tried clearing / purging the AE cache to remo=
ve the cached frames that are now watermarked.=20
>=20
>> On Apr 21, 2018, at 2:35 PM, Jim Curtis <AE-List@media-motion.tv> wrote:
>>=20
>> Peter, thank you for replying.
>>=20
>> Of course my connection is working, as that=E2=80=99s how I=E2=80=99m ema=
iling and getting on the web site.
>>=20
>> I forgot how to deactivate, but I uninstalled and reinstalled and the iss=
ue persists.
>>=20
>> Any other ideas?
>>=20
>> is there any way you could rouse somebody in Support to send me an unlock=
 code?  I emailed my Unique Product Id to your Support email.
>>=20
>> Jim
>>=20
>>=20
>>=20
>>> On Apr 21, 2018, at 1:13 PM, Peter McAuley <AE-List@media-motion.tv> wro=
te:
>>>=20
>>> Hey Jim,
>>>=20
>>> Sorry to hear about this licensing issue. Quite frustrating, I=E2=80=99m=
 sure.=20
>>>=20
>>> So if you=E2=80=99re using BCC 10 you might want to make sure you have a=
 valid internet connection and then go to the license manager (via the licen=
se button on at the top of the filter) and try to reactivate the software. I=
f that doesn=E2=80=99t work then try to deactivate and then reactivate.=20
>>>=20
>>> Should that fail, I suggest a reinstall of the filters and then reactiva=
te the license.=20
>>>=20
>>> Please let me know if this helps.=20
>>>=20
>>> Cheers,
>>>=20
>>> Peter.=20
>>>=20
>>>> On Apr 21, 2018, at 12:50 PM, Jim Curtis <AE-List@media-motion.tv> wrot=
e:
>>>>=20
>>>> This is the second time I=E2=80=99ve made extensive use of Boris CC 10 e=
ffects in a project, only to have it suddenly reject my license after crashi=
ng Ae and revert to demo mode / watermarks. =20
>>>>=20
>>>> Licensing window says I have a valid serial, which is true, but every t=
ime I try to activate, I get an Activation Failed error message.
>>>>=20
>>>> This happened on a late Friday night, project is due Monday, and so far=
, Boris Support is MIA.  I entered a support ticket their site, and emailed S=
upport directly a couple of hours ago, and so far, I=E2=80=99m still hanging=
.  C=E2=80=99mon, guys.  Some of us need the products we buy from you to wor=
k 24/7.
>>>>=20
>>>> Peter has responded to this list from time to time, and I=E2=80=99m hop=
ing this may get his attention.
>>>>=20
>>>> I=E2=80=99m starting to believe more and more in dongles.
>>>>=20
>>>>=20
>>>>=20
>>>>=20
>>>> .
>>>> +---End of message---+
>>>> To unsubscribe send any message to <ae-list-off@media-motion.tv>
>>>=20
>>> +---End of message---+
>>> To unsubscribe send any message to <ae-list-off@media-motion.tv>
>>=20
>>=20
>> +---End of message---+
>> To unsubscribe send any message to <ae-list-off@media-motion.tv>
>=20
> +---End of message---+
> To unsubscribe send any message to <ae-list-off@media-motion.tv>