From: "Jim Curtis" Received: from sonic309-27.consmr.mail.gq1.yahoo.com ([98.137.65.153] verified) by media-motion.tv (CommuniGate Pro SMTP 6.1.0) with ESMTP id 6439644 for AE-List@media-motion.tv; Sat, 21 Apr 2018 22:03:22 +0200 DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=flash.net; s=s2048; t=1524341342; bh=99ZnuRWrdgUcQGBlb4hDbxvZqgA76IwEknciGu/N4LM=; h=From:Subject:Date:References:To:In-Reply-To:From:Subject; b=N2570KhY+MjExVsW/rdkMXQPQAANOShOQsejmJXu/HIJ8dz5cyFTuq5zCsE3R4SVOSLtmUm2ULiNDhR5i/b0T+Z36+jBB/bi+0bBGkdYo1FNaYQnPuPm2i20m2dcARJAAYjb72dSFf7EXtDP5CXSiNZit8cPyFqUefjL0mO8F+IYmaNWCNQo2Tajs/3yi0rneP75fn6qsBVxAwx226AjRBINFozy01TPjxOCjHZRFVctbGuDNzfzOcfZOUWyT1194GKv3SkzsN3UYjNnWguA1S8aZpT9Hh2JxPwZ0I9x/o7TQmdZ6kSK6LZZ8I2qJf4xuG+7sbwcet3VfBkXFAO1JA== X-YMail-OSG: A80749IVM1mgbFUl2irD6LTDHE49Z3n7tSJNX6SVRg.RrQ1EPfZ7.3wrHfDYVSW NjsEp166zJ9zerMSVFC2cjbk_nCvbk7lgJl21Ay_ezlFxKUOpv4y3nrtAdLcqbhldIKZ9O_AB3Cn a1m7T3L2ydTwjXbyo2vE8QDcHGw.YQ.LxfSFi4Qx9s.Tp6ucDzQWo3t2dfwWvrOMQmGEFWftWPWh 6Qa.9Tb_NqLbZN04UVKPjt5.PniLOgk6.wyAH9LdNfC9ydAtEda9S2b2nSCx1hCS5IDziGzk25X7 2ahnaXmvH6BD9lS9rgPzsSRgwh0vCqXrbC8eS_iWQl211rGEz9fcKSCjbZ8rgRi238oZCfix3Fcf N4A.doNfugxsRHsx2tyZvVtX_eo_a8p2UgbgiI_0urdAg1mHUgwO0814fb.NWkRxLE7Ox6wBgYNB ecrjppYKPp07QLnRX0qq4qLb2Eg16ygfh_lnE7b0SC2yJArSp_pjIdSoZgTyDKX0d23EY0PljuL6 TtSjpmTMQ21iVzXWsNG.yBN._JVx20VY6fa2nLTqay1kadtGtSY04YYFeuKEkTPww_vy8bxUo5_W JrlyA9y6.VXlALIxjSpZNruVHHvUsAFtdGamTtgxebMslgQ-- Received: from sonic.gate.mail.ne1.yahoo.com by sonic309.consmr.mail.gq1.yahoo.com with HTTP; Sat, 21 Apr 2018 20:09:02 +0000 Received: from 104-48-143-159.lightspeed.rcsntx.sbcglobal.net (EHLO jims-mac-pro.attlocal.net) ([104.48.143.159]) by smtp417.mail.gq1.yahoo.com (Oath Hermes SMTP Server) with ESMTPA ID b4d0d3129068054f7265acc9d9c20337 for ; Sat, 21 Apr 2018 20:08:59 +0000 (UTC) Content-Type: multipart/alternative; boundary="Apple-Mail=_A9649900-D913-4982-9BB0-8EB359F7351B" Message-Id: <978D277B-80AD-4058-A441-E2CE09B15929@flash.net> Mime-Version: 1.0 (Mac OS X Mail 9.3 \(3124\)) Subject: Re: [AE] BCC licensing problem Date: Sat, 21 Apr 2018 15:08:57 -0500 References: To: After Effects Mail List In-Reply-To: X-Mailer: Apple Mail (2.3124) --Apple-Mail=_A9649900-D913-4982-9BB0-8EB359F7351B Content-Transfer-Encoding: quoted-printable Content-Type: text/plain; charset=utf-8 Peter, I rarely use Ae disk cache. I see the watermark as soon as I apply an = effect on a layer. I don=E2=80=99t see a =E2=80=9CDeactivate=E2=80=9D button, probably = because the License Manager tells me I=E2=80=99m in Demo mode. I uninstalled and reinstalled a second time. When I hit the Activate = button, nothing happens. It still says =E2=80=9CNot Activated=E2=80=9D = at the top of the Installer window. I can tell by my Little Snitch network monitor that I=E2=80=99m = connected to Borisfx.com , and when I click the = Activate button, outgoing data is reported. > On Apr 21, 2018, at 2:31 PM, Peter McAuley = wrote: >=20 > Another thing to try is deactivate the license, uninstall the = software, reinstall the software and reactivate the license.=20 >=20 > Please let me know if any of these suggestions work for you. If = we=E2=80=99re still watermarking after all of this then I=E2=80=99ll be = home in a couple of hours and will continue to work on this with you = from there. It=E2=80=99s sometimes easier when I=E2=80=99m in front of = of a system.=20 >=20 >> On Apr 21, 2018, at 3:01 PM, Peter McAuley = wrote: >>=20 >> Hey Jim, >>=20 >> So once back in AE, have you tried clearing / purging the AE cache to = remove the cached frames that are now watermarked.=20 >>=20 >>> On Apr 21, 2018, at 2:35 PM, Jim Curtis = wrote: >>>=20 >>> Peter, thank you for replying. >>>=20 >>> Of course my connection is working, as that=E2=80=99s how I=E2=80=99m = emailing and getting on the web site. >>>=20 >>> I forgot how to deactivate, but I uninstalled and reinstalled and = the issue persists. >>>=20 >>> Any other ideas? >>>=20 >>> is there any way you could rouse somebody in Support to send me an = unlock code? I emailed my Unique Product Id to your Support email. >>>=20 >>> Jim >>>=20 >>>=20 >>>=20 >>>> On Apr 21, 2018, at 1:13 PM, Peter McAuley = wrote: >>>>=20 >>>> Hey Jim, >>>>=20 >>>> Sorry to hear about this licensing issue. Quite frustrating, I=E2=80=99= m sure.=20 >>>>=20 >>>> So if you=E2=80=99re using BCC 10 you might want to make sure you = have a valid internet connection and then go to the license manager (via = the license button on at the top of the filter) and try to reactivate = the software. If that doesn=E2=80=99t work then try to deactivate and = then reactivate.=20 >>>>=20 >>>> Should that fail, I suggest a reinstall of the filters and then = reactivate the license.=20 >>>>=20 >>>> Please let me know if this helps.=20 >>>>=20 >>>> Cheers, >>>>=20 >>>> Peter.=20 >>>>=20 >>>>> On Apr 21, 2018, at 12:50 PM, Jim Curtis = wrote: >>>>>=20 >>>>> This is the second time I=E2=80=99ve made extensive use of Boris = CC 10 effects in a project, only to have it suddenly reject my license = after crashing Ae and revert to demo mode / watermarks. =20 >>>>>=20 >>>>> Licensing window says I have a valid serial, which is true, but = every time I try to activate, I get an Activation Failed error message. >>>>>=20 >>>>> This happened on a late Friday night, project is due Monday, and = so far, Boris Support is MIA. I entered a support ticket their site, = and emailed Support directly a couple of hours ago, and so far, I=E2=80=99= m still hanging C=E2=80=99mon, guys. Some of us need the products we = buy from you to work 24/7. >>>>>=20 >>>>> Peter has responded to this list from time to time, and I=E2=80=99m = hoping this may get his attention. >>>>>=20 >>>>> I=E2=80=99m starting to believe more and more in dongles. >>>>>=20 >>>>>=20 >>>>>=20 >>>>>=20 >>>>> . >>>>> +---End of message---+ >>>>> To unsubscribe send any message to >>>>=20 >>>> +---End of message---+ >>>> To unsubscribe send any message to >>>=20 >>>=20 >>> +---End of message---+ >>> To unsubscribe send any message to >>=20 >> +---End of message---+ >> To unsubscribe send any message to >=20 > +---End of message---+ > To unsubscribe send any message to --Apple-Mail=_A9649900-D913-4982-9BB0-8EB359F7351B Content-Transfer-Encoding: quoted-printable Content-Type: text/html; charset=utf-8 Peter,

I = rarely use Ae disk cache.  I see the watermark as soon as I apply = an effect on a layer.

I don=E2=80=99t see a =E2=80=9CDeactivate=E2=80=9D button, = probably because the License Manager tells me I=E2=80=99m in Demo = mode.

I = uninstalled and reinstalled a second time.  When I hit the Activate = button, nothing happens.  It still says =E2=80=9CNot Activated=E2=80=9D= at the top of the Installer window.

I can tell by my Little Snitch network = monitor that I=E2=80=99m connected to Borisfx.com, and when I click the Activate button, = outgoing data is reported.




On Apr 21, 2018, at 2:31 PM, Peter McAuley <AE-List@media-motion.tv> wrote:

Another thing to try is deactivate the license, uninstall the = software, reinstall the software and reactivate the license.

Please let me know if any of these suggestions = work for you. If we=E2=80=99re still watermarking after all of this then = I=E2=80=99ll be home in a couple of hours and will continue to work on = this with you from there. It=E2=80=99s sometimes easier when I=E2=80=99m = in front of of a system.

On Apr 21, 2018, at 3:01 PM, Peter McAuley = <AE-List@media-motion.tv> wrote:

Hey Jim,

So once back in AE, = have you tried clearing / purging the AE cache to remove the cached = frames that are now watermarked.

On Apr 21, 2018, at 2:35 PM, Jim Curtis <AE-List@media-motion.tv> wrote:

Peter, thank you for replying.

Of = course my connection is working, as that=E2=80=99s how I=E2=80=99m = emailing and getting on the web site.

I = forgot how to deactivate, but I uninstalled and reinstalled and the = issue persists.

Any other ideas?

is there any way you could rouse somebody in = Support to send me an unlock code?  I emailed my Unique Product Id = to your Support email.

Jim



On Apr 21, 2018, at 1:13 PM, Peter McAuley <AE-List@media-motion.tv> wrote:

Hey Jim,

Sorry to hear about = this licensing issue. Quite frustrating, I=E2=80=99m sure.

So if you=E2=80=99re using BCC 10 you might = want to make sure you have a valid internet connection and then go to = the license manager (via the license button on at the top of the filter) = and try to reactivate the software. If that doesn=E2=80=99t work then = try to deactivate and then reactivate.

Should that fail, I suggest a reinstall of the filters and = then reactivate the license.

Please let me = know if this helps.

Cheers,

Peter.

On Apr 21, 2018, at 12:50 PM, Jim Curtis = <AE-List@media-motion.tv> wrote:

This is the second time I=E2=80=99ve made extensive use of = Boris CC 10 effects in a project, only to have it suddenly reject my = license after crashing Ae and revert to demo mode / watermarks. =  

Licensing window says I have a valid = serial, which is true, but every time I try to activate, I get an = Activation Failed error message.

This = happened on a late Friday night, project is due Monday, and so far, = Boris Support is MIA.  I entered a support ticket their site, and = emailed Support directly a couple of hours ago, and so far, I=E2=80=99m = still hanging  C=E2=80=99mon, guys.  Some of us need the = products we buy from you to work 24/7.

Peter = has responded to this list from time to time, and I=E2=80=99m hoping = this may get his attention.

I=E2=80=99m = starting to believe more and more in dongles.




.
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