On Apr 21, 2018, at 3:08 PM, Jim Curtis <AE-List@media-motion.tv> wrote:

Peter,

I rarely use Ae disk = cache. I see the watermark as soon as I apply an effect on a = layer.

I don=E2=80=99t= see a =E2=80=9CDeactivate=E2=80=9D button, probably because the License = Manager tells me I=E2=80=99m in Demo mode.

I uninstalled and reinstalled a second = time. When I hit the Activate button, nothing happens. It = still says =E2=80=9CNot Activated=E2=80=9D at the top of the Installer = window.

I can = tell by my Little Snitch network monitor that I=E2=80=99m connected to = Borisfx.com, and when I = click the Activate button, outgoing data is reported.

On Apr = 21, 2018, at 2:31 PM, Peter McAuley <AE-List@media-motion.tv> wrote:

Another thing to try is deactivate the license, uninstall the = software, reinstall the software and reactivate the license.

Please let me know if any of these suggestions = work for you. If we=E2=80=99re still watermarking after all of this then = I=E2=80=99ll be home in a couple of hours and will continue to work on = this with you from there. It=E2=80=99s sometimes easier when I=E2=80=99m = in front of of a system.

On Apr 21, 2018, at 3:01 PM, Peter McAuley = <AE-List@media-motion.tv> wrote:

Hey Jim,

So once back in AE, = have you tried clearing / purging the AE cache to remove the cached = frames that are now watermarked.

On Apr 21, 2018, at 2:35 PM, Jim Curtis <AE-List@media-motion.tv> wrote:

Peter, thank you for replying.

Of = course my connection is working, as that=E2=80=99s how I=E2=80=99m = emailing and getting on the web site.

I = forgot how to deactivate, but I uninstalled and reinstalled and the = issue persists.

Any other ideas?

is there any way you could rouse somebody in = Support to send me an unlock code? I emailed my Unique Product Id = to your Support email.

Jim

On Apr 21, 2018, at 1:13 PM, Peter McAuley <AE-List@media-motion.tv> wrote:

Hey Jim,

Sorry to hear about = this licensing issue. Quite frustrating, I=E2=80=99m sure.

So if you=E2=80=99re using BCC 10 you might = want to make sure you have a valid internet connection and then go to = the license manager (via the license button on at the top of the filter) = and try to reactivate the software. If that doesn=E2=80=99t work then = try to deactivate and then reactivate.

Should that fail, I suggest a reinstall of the filters and = then reactivate the license.

Please let me = know if this helps.

Cheers,

Peter.

On Apr 21, 2018, at 12:50 PM, Jim Curtis = <AE-List@media-motion.tv> wrote:

This is the second time I=E2=80=99ve made extensive use of = Boris CC 10 effects in a project, only to have it suddenly reject my = license after crashing Ae and revert to demo mode / watermarks. =

Licensing window says I have a valid = serial, which is true, but every time I try to activate, I get an = Activation Failed error message.

This = happened on a late Friday night, project is due Monday, and so far, = Boris Support is MIA. I entered a support ticket their site, and = emailed Support directly a couple of hours ago, and so far, I=E2=80=99m = still hanging C=E2=80=99mon, guys. Some of us need the = products we buy from you to work 24/7.

Peter = has responded to this list from time to time, and I=E2=80=99m hoping = this may get his attention.

I=E2=80=99m = starting to believe more and more in dongles.

.
+---End of message---+
To unsubscribe send any = message to <ae-list-off@media-motion.tv>

+---End of message---+
To unsubscribe send any message to <ae-list-off@media-motion.tv>

+---End of = message---+
To unsubscribe send any message to <ae-list-off@media-motion.tv>

+---End of message---+
To unsubscribe send any message to <ae-list-off@media-motion.tv>

+---End of message---+
To unsubscribe send any message to <ae-list-off@media-motion.tv>