From: "Peter McAuley" Received: from mail-qk0-f178.google.com ([209.85.220.178] verified) by media-motion.tv (CommuniGate Pro SMTP 6.1.0) with ESMTPS id 6439666 for AE-List@media-motion.tv; Sun, 22 Apr 2018 00:00:07 +0200 Received: by mail-qk0-f178.google.com with SMTP id p186so9597845qkd.1 for ; Sat, 21 Apr 2018 15:05:49 -0700 (PDT) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=borisfx.com; s=google; h=from:content-transfer-encoding:mime-version:date:subject:message-id :references:in-reply-to:to; bh=88JdssBQv7hbp/aDWwPnyZTU4zVj38rCn8IEchlxgBA=; b=LxYNoi6V98BR9QhLOGR/KRgv1mXi0GnXJTc39UQs8vHqql0QOsvxlWEBGPYHBRyx5Y bi4MSwXlKqvgmxGAekyqtWqIVY4ck9RkBL1mlFm4WsE3tkWVVf4cBuKg2uR3H7WwjHDm BigfPiEABCxlhhzIR+jVltO+sKB8WEYTamGPVdUI/VbVRFnAu6zrH+ranMPltKDEs1Pu Vos33uh0K7xvp1KH+hAgyK7dXqBH4PpdWEQ8bOEJ+tLR5ye+aCN3voUtOBx5Wep8dilg pCbw5Qpcy3ADmxAutMcPoVMJwF5XB47Ko/l5MC4RA5ECJlzqfBI5Wh6ogi20jrsHKIR3 ncDg== X-Google-DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=1e100.net; s=20161025; h=x-gm-message-state:from:content-transfer-encoding:mime-version:date :subject:message-id:references:in-reply-to:to; bh=88JdssBQv7hbp/aDWwPnyZTU4zVj38rCn8IEchlxgBA=; b=StLUwumZZLPWNeJTJo/knzH46+YPspK7NK94MHtyNWrGu17I7UW8O6EdPnuaGvUj8F LTV1GMFfpDhZf7gAAY4d6d0ZjFNGlv0dW2hC5GtH/vAWdapixeyux14P2BWVFpH9lB93 Z+6AKAdtKSFbGZTbKI08A5/thrxGoquAVDd2WTPXDr4QorCC+YPFGbvOZwwsFeRYw+dp jhHtsVkwEZYyHF3Y96qn7P8KBCpt9lyRRjSnxZ1bBOu/6VWDtEchUHBzNL0P6Ff40Pq2 tdCqjyUjGLHU5MKdU66AIyCbTag+AvDyoySIVe3krzgtP4KajKP0lJ1/24GetYdc2m1N EdOw== X-Gm-Message-State: ALQs6tBYc4nDm0pKFvc1T0g2MnmG/Hu9t9lBPn0VncVVUFJCeW2VwbQc Wlhis6bCIZz0pggZNR789ihcFrlt0wnYcJ09Z3U1wCgCDmCKdeHrUrRXWILSl6Pr27mCd2qQlJR 0/MEDHcs8h4c8/PakywvIH8oUkbHVfBGwKyMBckYXB65IAycPwhGr7c3vuKAVJdMklA== X-Google-Smtp-Source: AB8JxZqou0OICdrrXq4saZjk5AQe3Qcu5+6aQFrhrWfIl3KYfOuyGPM8zmEH5gQOQVCVf3IQ5ohdBA== X-Received: by 10.55.53.213 with SMTP id c204mr15591785qka.247.1524348347553; Sat, 21 Apr 2018 15:05:47 -0700 (PDT) Return-Path: Received: from [10.103.100.180] (mobile-107-107-60-39.mycingular.net. [107.107.60.39]) by smtp.gmail.com with ESMTPSA id l1sm4265337qki.32.2018.04.21.15.05.46 for (version=TLS1_2 cipher=ECDHE-RSA-AES128-GCM-SHA256 bits=128/128); Sat, 21 Apr 2018 15:05:46 -0700 (PDT) Content-Type: multipart/alternative; boundary=Apple-Mail-B97699D5-87D5-4AE0-8B30-1585F8B7D08C Content-Transfer-Encoding: 7bit Mime-Version: 1.0 (1.0) Date: Sat, 21 Apr 2018 18:05:44 -0400 Subject: Re: [AE] BCC licensing problem Message-Id: <6BF51432-832D-443D-B2B8-7CA38A66F2AF@borisfx.com> References: In-Reply-To: To: After Effects Mail List X-Mailer: iPhone Mail (15E216) --Apple-Mail-B97699D5-87D5-4AE0-8B30-1585F8B7D08C Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: quoted-printable Hey Jim, Can you send me a private email please? I have a solution I=E2=80=99d like y= ou to try.=20 peterm@borisfx.com Thanks, Peter.=20 > On Apr 21, 2018, at 4:37 PM, Jim Curtis wrote: >=20 > I used Little Snitch to capture my network traffic to your server. Among t= he text it captured was this: >=20 > "

You have 0 activations available.

> =E2=80=A6 > =20 >=20 > My guess is that when one of your plugs (I was using Film Glow.) crashed A= e, it corrupted my BCC activation file*, and the set won=E2=80=99t activate a= gain because your server thinks I=E2=80=99ve already used my allotted activa= tions. >=20 > * This morning Disk Genius reported that two Boris prefs files were corrup= ted, so I trashed them. I take it that=E2=80=99s where the activation is st= ored. >=20 >=20 >=20 >=20 >=20 >> On Apr 21, 2018, at 3:08 PM, Jim Curtis wrote: >>=20 >> Peter, >>=20 >> I rarely use Ae disk cache. I see the watermark as soon as I apply an ef= fect on a layer. >>=20 >> I don=E2=80=99t see a =E2=80=9CDeactivate=E2=80=9D button, probably becau= se the License Manager tells me I=E2=80=99m in Demo mode. >>=20 >> I uninstalled and reinstalled a second time. When I hit the Activate but= ton, nothing happens. It still says =E2=80=9CNot Activated=E2=80=9D at the t= op of the Installer window. >>=20 >> I can tell by my Little Snitch network monitor that I=E2=80=99m connected= to Borisfx.com, and when I click the Activate button, outgoing data is repo= rted. >>=20 >>=20 >>=20 >>=20 >>> On Apr 21, 2018, at 2:31 PM, Peter McAuley wro= te: >>>=20 >>> Another thing to try is deactivate the license, uninstall the software, r= einstall the software and reactivate the license.=20 >>>=20 >>> Please let me know if any of these suggestions work for you. If we=E2=80= =99re still watermarking after all of this then I=E2=80=99ll be home in a co= uple of hours and will continue to work on this with you from there. It=E2=80= =99s sometimes easier when I=E2=80=99m in front of of a system.=20 >>>=20 >>>> On Apr 21, 2018, at 3:01 PM, Peter McAuley wr= ote: >>>>=20 >>>> Hey Jim, >>>>=20 >>>> So once back in AE, have you tried clearing / purging the AE cache to r= emove the cached frames that are now watermarked.=20 >>>>=20 >>>>> On Apr 21, 2018, at 2:35 PM, Jim Curtis wrot= e: >>>>>=20 >>>>> Peter, thank you for replying. >>>>>=20 >>>>> Of course my connection is working, as that=E2=80=99s how I=E2=80=99m e= mailing and getting on the web site. >>>>>=20 >>>>> I forgot how to deactivate, but I uninstalled and reinstalled and the i= ssue persists. >>>>>=20 >>>>> Any other ideas? >>>>>=20 >>>>> is there any way you could rouse somebody in Support to send me an unl= ock code? I emailed my Unique Product Id to your Support email. >>>>>=20 >>>>> Jim >>>>>=20 >>>>>=20 >>>>>=20 >>>>>> On Apr 21, 2018, at 1:13 PM, Peter McAuley w= rote: >>>>>>=20 >>>>>> Hey Jim, >>>>>>=20 >>>>>> Sorry to hear about this licensing issue. Quite frustrating, I=E2=80=99= m sure.=20 >>>>>>=20 >>>>>> So if you=E2=80=99re using BCC 10 you might want to make sure you hav= e a valid internet connection and then go to the license manager (via the li= cense button on at the top of the filter) and try to reactivate the software= . If that doesn=E2=80=99t work then try to deactivate and then reactivate.=20= >>>>>>=20 >>>>>> Should that fail, I suggest a reinstall of the filters and then react= ivate the license.=20 >>>>>>=20 >>>>>> Please let me know if this helps.=20 >>>>>>=20 >>>>>> Cheers, >>>>>>=20 >>>>>> Peter.=20 >>>>>>=20 >>>>>>> On Apr 21, 2018, at 12:50 PM, Jim Curtis w= rote: >>>>>>>=20 >>>>>>> This is the second time I=E2=80=99ve made extensive use of Boris CC 1= 0 effects in a project, only to have it suddenly reject my license after cra= shing Ae and revert to demo mode / watermarks. =20 >>>>>>>=20 >>>>>>> Licensing window says I have a valid serial, which is true, but ever= y time I try to activate, I get an Activation Failed error message. >>>>>>>=20 >>>>>>> This happened on a late Friday night, project is due Monday, and so f= ar, Boris Support is MIA. I entered a support ticket their site, and emaile= d Support directly a couple of hours ago, and so far, I=E2=80=99m still hang= ing C=E2=80=99mon, guys. Some of us need the products we buy from you to w= ork 24/7. >>>>>>>=20 >>>>>>> Peter has responded to this list from time to time, and I=E2=80=99m h= oping this may get his attention. >>>>>>>=20 >>>>>>> I=E2=80=99m starting to believe more and more in dongles. >>>>>>>=20 >>>>>>>=20 >>>>>>>=20 >>>>>>>=20 >>>>>>> . >>>>>>> +---End of message---+ >>>>>>> To unsubscribe send any message to >>>>>>=20 >>>>>> +---End of message---+ >>>>>> To unsubscribe send any message to >>>>>=20 >>>>>=20 >>>>> +---End of message---+ >>>>> To unsubscribe send any message to >>>>=20 >>>> +---End of message---+ >>>> To unsubscribe send any message to >>>=20 >>> +---End of message---+ >>> To unsubscribe send any message to >>=20 >=20 --Apple-Mail-B97699D5-87D5-4AE0-8B30-1585F8B7D08C Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable

Hey Jim,

Can you send me a private email please? I have a solution I=E2=80=99d= like you to try. 


Thanks,

Peter. 

On Apr 21, 2018, at 4:37 PM, Jim C= urtis <AE-List@media-motion.tv= > wrote:

I used Little Snitch= to capture my network traffic to your server.  Among the text it captu= red was this:

"<p>= You have 0 activations available.<p>
=E2=80=A6
<input type=3D"text" name=3D"unlock" si= ze=3D"60" value=3D" Not sent.  The allotted set of automated activ= ations has been used up.=E2=80=9D 

=

My guess is that w= hen one of your plugs (I was using Film Glow.) crashed Ae, it corrupted my B= CC activation file*, and the set won=E2=80=99t activate again because your s= erver thinks I=E2=80=99ve already used my allotted activations.

* This morning Disk Genius rep= orted that two Boris prefs files were corrupted, so I trashed them.  I t= ake it that=E2=80=99s where the activation is stored.
<= br class=3D"">




On Apr 21, 2018, at 3:08 PM, Jim Curtis <AE-List@media-motion.tv> wrote:
Peter,

I rarely use Ae disk cache.  I see the watermark as soon as I apply a= n effect on a layer.

I d= on=E2=80=99t see a =E2=80=9CDeactivate=E2=80=9D button, probably because the= License Manager tells me I=E2=80=99m in Demo mode.
I uninstalled and reinstalled a second tim= e.  When I hit the Activate button, nothing happens.  It still say= s =E2=80=9CNot Activated=E2=80=9D at the top of the Installer window.
<= div class=3D"">
I can tell by my Little S= nitch network monitor that I=E2=80=99m connected to Borisfx.com, and when I click the Activate button, ou= tgoing data is reported.




On Apr 21, 2018, at 2:31 PM, Peter McAuley <AE-List@media-motion.tv> wrote:
A= nother thing to try is deactivate the license, uninstall the software, reins= tall the software and reactivate the license.

= Please let me know if any of these suggestions work for you. If we=E2=80=99r= e still watermarking after all of this then I=E2=80=99ll be home in a couple= of hours and will continue to work on this with you from there. It=E2=80=99= s sometimes easier when I=E2=80=99m in front of of a system.
=
On Apr 21, 2018, at 3:01= PM, Peter McAuley <AE-List@media-motion.tv> wrote:

Hey Jim= ,

So once back in AE, have you tried clearing /= purging the AE cache to remove the cached frames that are now watermarked. <= br class=3D"">
On Apr 21,= 2018, at 2:35 PM, Jim Curtis <AE-List@media-motion.tv> wrote:

Peter, thank you for replying.

Of course my c= onnection is working, as that=E2=80=99s how I=E2=80=99m emailing and getting= on the web site.

I forgot how to deactivate, b= ut I uninstalled and reinstalled and the issue persists.

Any other ideas?

is there any way you= could rouse somebody in Support to send me an unlock code?  I emailed m= y Unique Product Id to your Support email.

Jim<= br class=3D"">


On Apr 21, 2018, at 1:13 PM, Peter McAuley <AE-List@media-motion.tv> w= rote:

Hey Jim,

Sor= ry to hear about this licensing issue. Quite frustrating, I=E2=80=99m sure. <= br class=3D"">
So if you=E2=80=99re using BCC 10 you might wan= t to make sure you have a valid internet connection and then go to the licen= se manager (via the license button on at the top of the filter) and try to r= eactivate the software. If that doesn=E2=80=99t work then try to deactivate a= nd then reactivate.

Should that fail, I sugges= t a reinstall of the filters and then reactivate the license.

Please let me know if this helps.

Cheers,

Peter.

On Apr 21, 2018, at 12:50 PM, Jim Curt= is <AE-List@media-m= otion.tv> wrote:

This is the second time= I=E2=80=99ve made extensive use of Boris CC 10 effects in a project, only t= o have it suddenly reject my license after crashing Ae and revert to demo mo= de / watermarks.  

Licensing window says I= have a valid serial, which is true, but every time I try to activate, I get= an Activation Failed error message.

This happe= ned on a late Friday night, project is due Monday, and so far, Boris Support= is MIA.  I entered a support ticket their site, and emailed Support di= rectly a couple of hours ago, and so far, I=E2=80=99m still hanging  C=E2= =80=99mon, guys.  Some of us need the products we buy from you to work 2= 4/7.

Peter has responded to this list from time= to time, and I=E2=80=99m hoping this may get his attention.
<= br class=3D"">I=E2=80=99m starting to believe more and more in dongles.




.
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