Mailing List AE-List@media-motion.tv — Message #64383
From: Jim Curtis <AE-List@media-motion.tv>
Subject: Re: [AE] Adobe CC2018 Won't Load
Date: Sun, 16 Sep 2018 20:17:42 -0500
To: After Effects List <AE-List@media-motion.tv>
That’s how I do it.  


On Sep 16, 2018, at 8:08 PM, Mr. Eric D. Kirk <AE-List@media-motion.tv> wrote:

Well, coincidentally,  I also tried the update today too which didnt help.

Is that done thru the Adobe cloud app to uninstall?

Eric

On Sun, Sep 16, 2018, 8:56 PM Jim Curtis <AE-List@media-motion.tv> wrote:
After doing the prefs and import, I’d be reinstalling the app.  It only takes about ten minutes with a fast connection.


On Sep 16, 2018, at 7:46 PM, Mr. Eric D. Kirk <AE-List@media-motion.tv> wrote:

Well, I've found the keystrokes as mentioned.  One site indicated a dialogue box would appear to reset and another said, you don't see anything and it just happens.

Meanwhile, I had stumbled in the preferences button that shows them in explorer.   So I deleted all of the files that showed moments ago and when I restart, it creates a new set.

Is that considered a reset? I dont know.

None if this works however. Nothing from today will open or import in to a new project.

Somehow in renders using AME, some were saved from two days ago and they import in.

That's helpful but I'd really like to figure this out.

Eric

On Sun, Sep 16, 2018, 8:36 PM Jim Curtis <AE-List@media-motion.tv> wrote:
It’s option on Mac.  Option-Shift does something else I can’t recall.  You can also locate the prefs in CC 2018 in the General Preferences panel at the bottom of the Pref pane.



> On Sep 16, 2018, at 7:09 PM, Chris Zwar <AE-List@media-motion.tv> wrote:
> There is a key you hold down when you open AE to reset preferences, try that.
>


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