Mailing List AE-List@media-motion.tv — Message #64389
From: Jim Curtis <AE-List@media-motion.tv>
Subject: Re: [AE] Adobe CC2018 Won't Load
Date: Mon, 17 Sep 2018 07:23:06 -0500
To: After Effects List <AE-List@media-motion.tv>
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I have no idea what happens with Windows, but it’s ten minutes to un- and reinstall Ae or Pr on my system.  I’ve probably done it ten times each, as it’s on my troubleshooting checklist, and my experience is that there have  been anomalies that the procedure fixed.  I have Gb fiber internet.

Maybe somebody with experience in Windows can assuage your fears.  

Anybody?


On Sep 17, 2018, at 7:08 AM, Mr. Eric D. Kirk <AE-List@media-motion.tv> wrote:

Moving the plugin folders will help for a lot of the typical plugins but there in invariably numerous that require installs, moving other stuff, re-registering, etc.

It's just a real headache for me.

Eric

On Mon, Sep 17, 2018 at 8:00 AM, Jim Curtis <AE-List@media-motion.tv> wrote:
You could just move your Plug-ins folders (There are two locations on Mac.) before the procedure, and them move them back afterwards.  That’s what I was doing before I learned the uninstaller didn’t affect them on my Macs.



On Sep 17, 2018, at 6:45 AM, Mr. Eric D. Kirk <AE-List@media-motion.tv> wrote:

Thanks.  Guess I need to get that answer for PC too. lol

That's a show stopper on reinstall for me.  That ten minutes would turn in to 10 hours.

That is by far, one of THE worst experiences for me when it comes to major updates to AE.  It takes hours and often times don't realize what is not there until something comes up.

Eric

On Mon, Sep 17, 2018 at 7:23 AM, Jim Curtis <AE-List@media-motion.tv> wrote:
Not on Mac.


On Sep 17, 2018, at 5:04 AM, Mr. Eric D. Kirk <AE-List@media-motion.tv> wrote:

Just curious but will an uninstall and reinstall require all plugins installed again?

On Sun, Sep 16, 2018, 9:18 PM Jim Curtis <AE-List@media-motion.tv> wrote:
That’s how I do it.  


On Sep 16, 2018, at 8:08 PM, Mr. Eric D. Kirk <AE-List@media-motion.tv> wrote:

Well, coincidentally,  I also tried the update today too which didnt help.

Is that done thru the Adobe cloud app to uninstall?

Eric

On Sun, Sep 16, 2018, 8:56 PM Jim Curtis <AE-List@media-motion.tv> wrote:
After doing the prefs and import, I’d be reinstalling the app.  It only takes about ten minutes with a fast connection.


On Sep 16, 2018, at 7:46 PM, Mr. Eric D. Kirk <AE-List@media-motion.tv> wrote:

Well, I've found the keystrokes as mentioned.  One site indicated a dialogue box would appear to reset and another said, you don't see anything and it just happens.

Meanwhile, I had stumbled in the preferences button that shows them in explorer.   So I deleted all of the files that showed moments ago and when I restart, it creates a new set.

Is that considered a reset? I dont know.

None if this works however. Nothing from today will open or import in to a new project.

Somehow in renders using AME, some were saved from two days ago and they import in.

That's helpful but I'd really like to figure this out.

Eric

On Sun, Sep 16, 2018, 8:36 PM Jim Curtis <AE-List@media-motion.tv> wrote:
It’s option on Mac.  Option-Shift does something else I can’t recall.  You can also locate the prefs in CC 2018 in the General Preferences panel at the bottom of the Pref pane.



> On Sep 16, 2018, at 7:09 PM, Chris Zwar <AE-List@media-motion.tv> wrote:
> There is a key you hold down when you open AE to reset preferences, try that.
>


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