From: "Greg Balint" <AE-List@media-motion.tv>
MIME-Version: 1.0
References: <list-7152822@media-motion.tv>
In-Reply-To: <list-7152822@media-motion.tv>
Date: Wed, 19 Sep 2018 16:09:04 -0400
Message-ID: <CADKB15ZfHgC89ixnqRaa7A=O-8Bo-CNeYrL_wgXNVAz18yBonQ@mail.gmail.com>
Subject: Re: [AE] Semi-OT: Adobe continually harassing me to upgrade to
 "Teams" account?
To: After Effects Mail List <AE-List@media-motion.tv>
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No problem venting.

Did you actually answer any of the Adobe calls and say in voice that you
are not interested in teams at all and please stop calling about it?

Sometimes those call centers need to note something down on your account
and an email reply back to a sales generic sales email address regarding it
isn't enough.

A courteous answer and no thankyou would probably solve your issue I'd say.
Unless of course they just aren't taking a firm no for an answer on the
phone. Then that's a bit much.

On Wed, Sep 19, 2018, 4:00 PM Mel Matsuoka <AE-List@media-motion.tv> wrote:

> Has anyone here experienced incessant, unrelenting phone calls and emails
> from Adobe Sales, harassing you into "consolidating" your company's
> existing CC accounts into a single Teams account?
>
> We are a small, 4 person company, and I currently manage each editor's CC
> license using separate CC accounts. This is not a big deal to me, and
> although it would be nice to manage them all using a single account, it's
> not worth paying an additional $100/month over what we're currently paying
> to keep the individual accounts.
>
> I've been ignoring all of Adobe's annoying emails and phone calls
> regarding this, but today I finally emailed them to ask them to STOP
> bugging me about it, and to STOP calling my direct line in order to
> evangelize me on moving to a Teams account.
>
> Within 5 minutes of me sending that email, my phone started ringing. It
> was Adobe.
>
> So I Googled for "Adobe complaints", so I could submit a complaint to them
> regarding the harassing behavior of their sales reps, despite having been
> told to cease and desist in contacting us in regards to this topic. But I
> was annoyed (but not entirely shocked) to discover that Adobe does not have
> any official conduit for accepting customer complaints.
>
> It's stuff like this (as well as the never ending and increasing
> instability of the CC apps) that makes me seriously consider switching over
> to DaVinci Resolve.
>
> Sorry, just had to vent.
>

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<div dir=3D"auto">No problem venting.<div dir=3D"auto"><br></div><div dir=
=3D"auto">Did you actually answer any of the Adobe calls and say in voice t=
hat you are not interested in teams at all and please stop calling about it=
?=C2=A0</div><div dir=3D"auto"><br></div><div dir=3D"auto">Sometimes those =
call centers need to note something down on your account and an email reply=
 back to a sales generic sales email address regarding it isn&#39;t enough.=
=C2=A0</div><div dir=3D"auto"><br></div><div dir=3D"auto">A courteous answe=
r and no thankyou would probably solve your issue I&#39;d say. Unless of co=
urse they just aren&#39;t taking a firm no for an answer on the phone. Then=
 that&#39;s a bit much.=C2=A0</div></div><br><div class=3D"gmail_quote"><di=
v dir=3D"ltr">On Wed, Sep 19, 2018, 4:00 PM Mel Matsuoka &lt;<a href=3D"mai=
lto:AE-List@media-motion.tv">AE-List@media-motion.tv</a>&gt; wrote:<br></di=
v><blockquote class=3D"gmail_quote" style=3D"margin:0 0 0 .8ex;border-left:=
1px #ccc solid;padding-left:1ex"><div dir=3D"ltr">Has anyone here experienc=
ed incessant, unrelenting phone calls and emails from Adobe Sales, harassin=
g you into &quot;consolidating&quot; your company&#39;s existing CC account=
s into a single Teams account?<div><br></div><div>We are a small, 4 person =
company, and I currently manage each editor&#39;s CC license using separate=
 CC accounts. This is not a big deal to me, and although it would be nice t=
o manage them all using a single account, it&#39;s not worth paying an addi=
tional $100/month over what we&#39;re currently paying to keep the individu=
al accounts.=C2=A0</div><div><br></div><div>I&#39;ve been ignoring all of A=
dobe&#39;s annoying emails and phone calls regarding this, but today I fina=
lly emailed them to ask them to STOP bugging me about it, and to STOP calli=
ng my direct line in order to evangelize me on moving to a Teams account.</=
div><div><br></div><div>Within 5 minutes of me sending that email, my phone=
 started ringing. It was Adobe.</div><div><br></div><div>So I Googled for &=
quot;Adobe complaints&quot;, so I could submit a complaint to them regardin=
g the harassing behavior of their sales reps, despite having been told to c=
ease and desist in contacting us in regards to this topic. But I was annoye=
d (but not entirely shocked) to discover that Adobe does not have any offic=
ial conduit for accepting customer complaints.</div><div><br></div><div>It&=
#39;s stuff like this (as well as the never ending and increasing instabili=
ty of the CC apps) that makes me seriously consider switching over to DaVin=
ci Resolve.</div><div><br></div><div>Sorry, just had to vent.=C2=A0</div></=
div>
</blockquote></div>

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