From: "Mike Abbott" Received: from outmx-028.london.gridhost.co.uk ([95.142.156.253] verified) by media-motion.tv (CommuniGate Pro SMTP 6.1.0) with ESMTPS id 7175534 for AE-List@media-motion.tv; Thu, 18 Oct 2018 19:04:43 +0200 Received: from [10.8.8.23] (unknown [195.12.49.151]) (Authenticated sender: mda@vantagegraphics.co.uk) by outmx-028.london.gridhost.co.uk (Postfix) with ESMTPA id 719CA262EDC70 for ; Thu, 18 Oct 2018 18:16:33 +0100 (BST) Subject: Re: [AE] Uservoice feedback website - Top post - Full Program. Mutli-Threaded Support To: After Effects Mail List References: Message-ID: <1583bedb-8a47-90f5-4da2-090922c14178@vantagegraphics.co.uk> Date: Thu, 18 Oct 2018 18:16:32 +0100 User-Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:60.0) Gecko/20100101 Thunderbird/60.2.1 MIME-Version: 1.0 In-Reply-To: Content-Type: multipart/alternative; boundary="------------8CB5A3CA13642B3633B13C5C" Content-Language: en-US This is a multi-part message in MIME format. --------------8CB5A3CA13642B3633B13C5C Content-Type: text/plain; charset=utf-8; format=flowed Content-Transfer-Encoding: 7bit Just to pull us back to topic... On 17/10/2018 16:23, Greg Balint wrote: > ...I wish we could get some form of official response from Adobe After > Effects team on this. Adobe's lack of response to this, or other matters that don't suit them, is a clear indication of their lip service approach to customer care. Adobe user voice : a great idea if you take notice of the feedback - and totally frustrating for the user when you ignore the very opinions you have asked for. The top 'multithreading / multicore request Greg references has the best part of twice as many votes as any other. The response from Adobe: ZERO. Yet, they are quite capable of responding when it suits them. This is not a complaint against Victoria at all. We all know these policies are set way up the hierarchy. I just hope (and it's a very slim hope, I know) that these sorts of threads might remind the powers to be that it's their customers that ultimately make their business - and that this approach, sooner or later, is going to bite them in the ass. Mike A. --------------8CB5A3CA13642B3633B13C5C Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: 7bit

Just to pull us back to topic...

On 17/10/2018 16:23, Greg Balint wrote:

...I wish we could get some form of official response from Adobe After Effects team on this.

Adobe's lack of response to this, or other matters that don't suit them, is a clear indication of their lip service approach to customer care. Adobe user voice : a great idea if you take notice of the feedback - and totally frustrating for the user when you ignore the very opinions you have asked for. The top 'multithreading / multicore request Greg references has the best part of twice as many votes as any other. The response from Adobe: ZERO. Yet, they are quite capable of responding when it suits them.

This is not a complaint against Victoria at all. We all know these policies are set way up the hierarchy.

I just hope (and it's a very slim hope, I know) that these sorts of threads might remind the powers to be that it's their customers that ultimately make their business - and that this approach, sooner or later, is going to bite them in the ass.

Mike A.

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