From: "Victoria Nece" Received: from mail-lj1-f173.google.com ([209.85.208.173] verified) by media-motion.tv (CommuniGate Pro SMTP 6.1.0) with ESMTPS id 7175541 for AE-List@media-motion.tv; Thu, 18 Oct 2018 19:16:43 +0200 Received: by mail-lj1-f173.google.com with SMTP id j17-v6so28479711lja.1 for ; Thu, 18 Oct 2018 10:28:34 -0700 (PDT) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=20161025; h=mime-version:references:in-reply-to:from:date:message-id:subject:to; bh=45Fe3jf6sjuBMuGU0YYMDzjvCDSKDQkjN4Tkee+NeWE=; b=EZj7vNi8LZm9NPUId8xGe5XFz+loCIU8fvRdYayWBq8pO0qMTOHYW+ioG3Ld1d6ePl uPzpX/JNPZYtLUuJROiFIxNSZtYPo/k5Oafh/PYEDPTCZj8tqGaQbW8K1oTeSjKRTfzL D8Eo1mlEZJGW59zRrDnhTnPoTcgNomdqWqZFYs1cWSmPlpKA3ug3aseCnUCIBdMX7hVu 077GhLJgmorR+nmLhYUaJW0ngN6VSipVmVeEgcksq0Bg5acgvHxas+lNpPckVXNVAwqc Y3YiEpKJENK9pFK3nkGjBuoTJSemWsUXSxh7VpB2HeI5+2r+QR4GvJQbxwdtIX12VRYH 6KZw== X-Google-DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=1e100.net; s=20161025; h=x-gm-message-state:mime-version:references:in-reply-to:from:date :message-id:subject:to; bh=45Fe3jf6sjuBMuGU0YYMDzjvCDSKDQkjN4Tkee+NeWE=; b=Fu425McdFEw7ocytukOLRB7xKPRP8lnIqUKBhELZ59S4bf6T4qcP2kG10QBxzObuMa GvWtJ7fZlmPTfKs7OKECR0NpmI4hSjS5nt6By7wfl2VuVqorwBJHrqxvQdwtf73Jd6AH RtAtIAXuYsI7l5RYDQiwcKLEb0B5K7CiXyEodfohwZGt++wDfVjPxopJlaMs7e7VSadR eiVIW7LFhZrPnM7LRTVbftwV72VrpVrSBXj4MPV+Ospl4w5PSfpOwUC7WvCtp/CskANb LbQLfZlyhmgcavi4r7lB3LyM+N7wSaVLgsPvOxTQ7cHdvAXQk7Rc1+uXavRJvzcE758l 68YQ== X-Gm-Message-State: AGRZ1gJi8qnAFPEVMfFJLPRsJ2VOP1TbJE9NUXoQoCvV9ME5Cd45TaXO jFxJw42Pp+cDbzWG5BlWQ9hkioW4SS+7FTDS9z5NsJ49 X-Google-Smtp-Source: ACcGV63P9e1AKXZk1DZhcX/yZVY7W4V4/t18icR3h5/ZcQFgAJlf7zrbh9BVDn9a7xiEq/e3vD1vGWADR5clQNeD1ms= X-Received: by 2002:a2e:99d3:: with SMTP id l19-v6mr2178943ljj.132.1539883713142; Thu, 18 Oct 2018 10:28:33 -0700 (PDT) MIME-Version: 1.0 References: In-Reply-To: Date: Thu, 18 Oct 2018 13:28:21 -0400 Message-ID: Subject: Re: [AE] Uservoice feedback website - Top post - Full Program. Mutli-Threaded Support To: After Effects Mail List Content-Type: multipart/alternative; boundary="000000000000b7a4660578841daf" --000000000000b7a4660578841daf Content-Type: text/plain; charset="UTF-8" Hey folks, You're right, that thread deserves a thoughtful response. But there's also a LOT of misunderstanding in this thread about how things work at Adobe. And that's no one's fault -- you can only guess at what you can't see, and we can't speak openly about roadmap plans and goals because it's a publicly-traded company (e.g. if we promise something is coming and then it never arrives or shows up in a different shape, that can get us in legal trouble). Can discuss more when I'm not travelling... Victoria On Thu, Oct 18, 2018 at 1:17 PM Mike Abbott wrote: > Just to pull us back to topic... > On 17/10/2018 16:23, Greg Balint wrote: > > ...I wish we could get some form of official response from Adobe After > Effects team on this. > > > Adobe's lack of response to this, or other matters that don't suit them, > is a clear indication of their lip service approach to customer care. Adobe > user voice : a great idea if you take notice of the feedback - and totally > frustrating for the user when you ignore the very opinions you have asked > for. The top 'multithreading / multicore request Greg references has the > best part of twice as many votes as any other. The response from Adobe: > ZERO. Yet, they are quite capable of responding when it suits them. > > This is not a complaint against Victoria at all. We all know these > policies are set way up the hierarchy. > > I just hope (and it's a very slim hope, I know) that these sorts of > threads might remind the powers to be that it's their customers that > ultimately make their business - and that this approach, sooner or later, > is going to bite them in the ass. > > > Mike A. > --000000000000b7a4660578841daf Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable
Hey folks,

You're right, that = thread deserves a thoughtful response.=C2=A0

But there's also a LOT of misunderstanding in this thread about how th= ings work at Adobe. And that's no one's fault -- you can only guess= at what you can't see, and we can't speak openly about roadmap pla= ns and goals because it's a publicly-traded company (e.g. if we promise= something is coming and then it never arrives or shows up in a different s= hape, that can get us in legal trouble).

Can discuss mor= e when I'm not travelling...=C2=A0

Victo= ria

On Thu, Oct = 18, 2018 at 1:17 PM Mike Abbott <AE-List@media-motion.tv> wrote:
=20 =20 =20

Just to pull us back to topic...

= On 17/10/2018 16:23, Greg Balint wrote:
=20
...I wish we could get some form of official response from Adobe After Effects team on this.

Adobe's lack of response to this, or other matters that don't suit them, is a clear indication of their li= p service approach to customer care. Adobe user voice : a great idea if you take notice of the feedback - and totally frustrating for the user when you ignore the very opinions you have asked for. The top 'multithreading / multicore request Gre= g references has the best part of twice as many votes as any other. The response from Adobe: ZERO. Yet, they are quite capable of responding when it suits them.

This is not a complaint against Victoria at all. We all know these policies are set way up the hierarchy.

I just hope (and it's a very slim hope, I know= ) that these sorts of threads might remind the powers to be that it's their customers that ultimately make their business - and that this approach, sooner or later, is going to bite them in the ass.


Mike A.

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